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Service Help Desk Jobs (NOW HIRING)

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Previous pickleball experience is helpful but not required--we'll teach you everything you need to know! You'll be doing things like: Greeting guests and helping them get signed up or checked in ...

Be Seen First

Previous pickleball experience is helpful but not required--we'll teach you everything you need to know! You'll be doing things like: Greeting guests and helping them get signed up or checked in ...

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure ...

Service/help desk or customer service support * Strong written and verbal communication * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of ...

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Job Summary : Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers and internal IT organizations worldwide. The Help Desk ...

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

... Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ... Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and ...

Technical Support Services Job Qualifications: Skills: Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, Teleconferencing Certifications: None Experience: 1 + years of related ...

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Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

... Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ... Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and ...

The right person is both business-minded and growth-oriented, with a strong focus on delivering exceptional service. About the role The Help Desk Team Lead will oversee daily help desk operations ...

The right person is both business-minded and growth-oriented, with a strong focus on delivering exceptional service. About the role The Help Desk Team Lead will oversee daily help desk operations ...

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... service in a courteous and professional manner 2 Ability to generate detailed and accurate problem ...

Help Desk

Washington, DC

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

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Service Help Desk information

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$11

$23

$36

How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

More about Service Help Desk jobs
What cities are hiring for Service Help Desk jobs? Cities with the most Service Help Desk job openings:
What states have the most Service Help Desk jobs? States with the most job openings for Service Help Desk jobs include:
Infographic showing various Service Help Desk job openings in the United States as of May 2026, with employment types broken down into 14% As Needed, 72% Full Time, and 14% Part Time. Highlights an 42% Physical, 8% Hybrid, and 50% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
Service Help Desk Support Technician

Service Help Desk Support Technician

InstantServe LLC

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Qualifications and Requirements:
• Bachelor's degree Required
• A+, N+ Certifications
• 2-4 years of experience working as a system admin or similar position
• 3-5 years of experience working as a service desk tech or like position
• Experience with troubleshooting Windows 2016 Servers
• Configuration, management, and troubleshooting skills for routers, switches, and firewalls

InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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