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Service Help Desk Jobs (NOW HIRING)

PrideStaff

Customer Service Help Desk

Fresno, CA · On-site

$20 - $24/hr

Customer Service Help Desk Location: Fresno, CA 93711 Pay: $20 - $24/hr D.O.E. Schedule: M - F 8a - 5p Full Time, In Office Great Benefits Including: Medical, Dental, Vision, & More... Customer ...

CLEVELAND PICKLEBALL CENTER LLC

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Customer Service/ Help Desk

Cleveland, OH · On-site

$15 - $17/hr

Previous pickleball experience is helpful but not required--we'll teach you everything you need to know! You'll be doing things like: Greeting guests and helping them get signed up or checked in ...

CLEVELAND PICKLEBALL CENTER LLC

Be Seen First

Customer Service/ Help Desk

Cleveland, OH · On-site

$15 - $17/hr

Previous pickleball experience is helpful but not required--we'll teach you everything you need to know! You'll be doing things like: Greeting guests and helping them get signed up or checked in ...

Encode, Inc.

VA · On-site

Service/help desk or customer service support * Strong written and verbal communication * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... They specialize in a range of services including cloud computing , managed network security , and ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... They specialize in a range of services including cloud computing , managed network security , and ...

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The help desk specialist will be responsible for logging all calls in the ticketing system and ... ProvidesHelp/Service Desk support to end users on a variety of issues. * Identifies, researches ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

Provides Help/Service Desk support to end users on a variety of issues. * Identifies, researches, and resolves problems. * Ability to diagnose data communications problems. * Responds to telephone ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... service in a courteous and professional manner 2 Ability to generate detailed and accurate problem ...

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Service Help Desk information

See salary details

$11

$23

$36

How much do service help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.
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Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Customer Service Help Desk

Fresno, CA • On-site

PrideStaff
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about PrideStaffexternal

$20 - $24/hr

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago

Job description

Job: Customer Service Help Desk

Location: Fresno, CA 93711

Pay: $20 - $24/hr D.O.E.

Schedule: M - F 8a - 5p

Full Time, In Office

Great Benefits Including: Medical, Dental, Vision, & More...


Customer Service Help Desk Job Description:

PrideStaff is recruiting for a Customer Service Help Desk to join their team. The Customer Service Help Desk associate will play a vital role in supporting our Strategic Partners and their internal staff and serve as the central operations help desk for our corporate Home Office. The AnswerHub team collaborates closely with all Home Office departments to ensure that questions from our field offices are addressed efficiently. The ideal Customer Service Help Desk has multiple years of computer support experience, a desire to help others with a wide variety of questions, and a drive to solve complex problems while maintaining excellent customer service skills. If you are an individual with good customer service skills and enjoy working on the computer, we are looking for you; especially if you have 2 - 3 years of direct office experience. The Customer Service Help Desk is a full-time, in-office position in Fresno, CA.


Customer Service Help Desk Duties & Responsibilities:

  • Serve as Primary Point of Contact For Incoming Calls & Effectively Manage Support Tickets From Our Strategic Partners & Field Offices
  • Answer Incoming Calls & Manage Tickets For Issues
  • Collaborate Closely With IT & Other Home Office Departments to Effectively Address Questions & Concerns Related to Our PrideStaff System
  • Create & Update Instructional Documentation For Training Purposes & Manage Respective Recurring Tasks
  • Collaborate Closely With Various Home Office Departments, Including IT, to Efficiently Address & Resolve a Wide Range of Questions & Concerns Related to The PrideStaff System & Operational Processes
  • Developing & Updating Comprehensive Instructional Documentation & Guides to Support Internal Training Initiatives & Enhance User Self-Sufficiency
  • Proactively Managing Respective Recurring Tasks to Ensure Operational Efficiency & Maintain Consistent Service Levels
  • Identify Opportunities For Process Improvement Within The AnswerHub System & Contribute to Solutions That Enhance Overall Support Capabilities
  • Assist With Additional Duties as Assigned


Customer Service Help Desk Requirements & Qualifications:

  • High School Diploma or Equivalent Required
  • Demonstrates Excellent Customer Service Skills
  • Must Have Solid Computer Skills & Knowledge of MS Word, Excel, PowerPoint & Google Products
  • Multiple Years of Troubleshooting Technology Issues With Success Preferred
  • Demonstrates Excellent Written & Verbal Communication Skills
  • Must Have a Strong Work Ethic Coupled With Superb Organizational Skills
  • Must be Able to Think Creatively to Resolve Issues
  • Must be Self-Motivated With a Positive Attitude
  • Must be Comfortable Working in an Administrative Computer Environment
  • Must be Able to Sit For Extended Periods With Incidental Bending, Stooping, & Lifting


PrideStaff Hiring Requirements:

  • Must be 18+ Years Old
  • Must be Willing to Submit to a Pre-Employment Background Check
  • Must be Willing to Submit to a Drug Screen
  • Must be Able to Provide Proof of Eligibility to Work in The U.S.

Enhance your career with a full-time, in office assignment with a great company and competitive wages. Your future starts with PrideStaff!


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About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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