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Service Help Desk Jobs (NOW HIRING)

CLEVELAND PICKLEBALL CENTER LLC

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Customer Service/ Help Desk

Cleveland, OH · On-site

$15 - $17/hr

Previous pickleball experience is helpful but not required--we'll teach you everything you need to know! You'll be doing things like: Greeting guests and helping them get signed up or checked in ...

CLEVELAND PICKLEBALL CENTER LLC

Be Seen First

Customer Service/ Help Desk

Cleveland, OH · On-site

$15 - $17/hr

Previous pickleball experience is helpful but not required--we'll teach you everything you need to know! You'll be doing things like: Greeting guests and helping them get signed up or checked in ...

Encode, Inc.

VA · On-site

Service/help desk or customer service support * Strong written and verbal communication * Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... They specialize in a range of services including cloud computing , managed network security , and ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... They specialize in a range of services including cloud computing , managed network security , and ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... service in a courteous and professional manner 2 Ability to generate detailed and accurate problem ...

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Service Help Desk information

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$11

$23

$36

How much do service help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.
More about Service Help Desk jobs

What cities are hiring for Service Help Desk jobs?

Cities with the most Service Help Desk job openings:

What states have the most Service Help Desk jobs?

States with the most job openings for Service Help Desk jobs include:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Customer Service/ Help Desk

CLEVELAND PICKLEBALL CENTER LLC

Cleveland, OH • On-site

$15 - $17/hr

Part-time

Re-posted 28 days ago

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Job description

Love meeting new people? Got a big smile and great energy? Then we want YOU on our team at Cleveland Pickleball Center!

We’re looking for a friendly, outgoing, people-person who can make our players and guests feel right at home. Previous pickleball experience is helpful but not required—we’ll teach you everything you need to know!

You’ll be doing things like:

Greeting guests and helping them get signed up or checked in

Answering questions and keeping the vibes fun and welcoming

Making sure everyone has the best experience on and off the courts

What we need from you:

A positive attitude and love for working with people

Great communication and people skills

Dependability and a team-player mindset

Company Description

Brand new Cleveland Pickleball Center. Just opened in 2025. We are growing fast and having a ball with 10 indoor courts and 5 outdoor.