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Service Help Desk Jobs (NOW HIRING)

MSM Technology

Senior Help Desk Specialist

Lenexa, KS · On-site

MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience. They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the ...

CFS

Help Desk Specialist

Westerville, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

CFS

Help Desk Specialist

Westerville, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

VTal Technology Solutions

Help Desk Manager

Buffalo, NY · On-site

Role Manage Help Desk and all customer services for the college and on behalf of the client, including providing oversight of the technology service, ticketing system, managing intake, assignment and ...

CFS

Help Desk Specialist

Powell, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

CFS

Help Desk Specialist

Columbus, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

CFS

Help Desk Specialist

Blacklick, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

CFS

Help Desk Specialist

Columbus, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

CFS

Help Desk Specialist

Westerville, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

CFS

Help Desk Specialist

Lewis Center, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

CFS

Help Desk Specialist

New Albany, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

CFS

Help Desk Specialist

Columbus, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

CFS

Help Desk Specialist

Columbus, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

CFS

Help Desk Specialist

Westerville, OH

This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance. Key Responsibilities of Help Desk ...

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How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

More about Service Help Desk jobs
What cities are hiring for Service Help Desk jobs? Cities with the most Service Help Desk job openings:
What states have the most Service Help Desk jobs? States with the most job openings for Service Help Desk jobs include:
What job categories do people searching Service Help Desk jobs look for? The top searched job categories for Service Help Desk jobs are:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of May 2026, with employment types broken down into 14% As Needed, 72% Full Time, and 14% Part Time. Highlights an 42% Physical, 8% Hybrid, and 50% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
Senior Help Desk Specialist

Senior Help Desk Specialist

MSM Technology

Lenexa, KS • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary:
MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience. They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help desk for a key U.S FEDERAL CLIENT, providing customer support and resolving technical problems.
Responsibilities:
• Provide end-to-end customer support and just-in-time training support for the users and other designated authorized users of IT services.
• Identifies, researches, and resolves complex technical problems.
• Creates and manages escalation procedures and ensures service levels are maintained.
• Documents, tracks, and monitors problems to ensure resolution in a timely manner.
• ITIL v4: Experienced with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. May lead and direct the work of others.
• Proficiency in ServiceNow, handling incidents, supporting remote users, VIP users.
• Typically reports to a project leader or manager.
Qualifications:
Required:
• Must be local to Lenexa, KS; relocation is not available.
• Must Have Education: Bachelor’s degree from an accredited College or University
• IT Support/Help Desk: Minimum 6 years of experience working, supporting an IT Support Services Help Desk
• Project Management: Minimum 2 years of experience in project management experience in the context of IT Service Desk support/services.
• ITIL: Minimum 1 year of experience with ITIL principles and practical application
• ServiceNow: Minimum 2 years of experience using ServiceNow
• Service Level Management: Minimum 1 year of experience with managing teams of IT professionals supporting a large area of operation
• U.S Federal IT Minimum 2 year of experience with support requirements and standards experience
• U.S. Federal Security: Minimum 2 year of experience with strong familiarity with Federal IT security requirements and standards.
• Leadership: Demonstrated experience interfacing with customers
• Quality: Direct experience establishing processes, defining service level objectives, and managing performance against SLAs.
Preferred:
• Service Now experience
• Active ITIL v3, 4, or 5 Certification
Company:
MSM Technology is an IT company that offers information technology, telecommunication, and project management services and solutions. Founded in 2004, the company is headquartered in Quantico, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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