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Service Help Desk Jobs (NOW HIRING)

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level problem resolution and support to the SAWS' user community. The role involves troubleshooting ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote Local Phoenix, AZ candidates ... Strong customer service and technical troubleshooting skills * Experience documenting processes and ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Our commitment to innovation, technology, and service is the reason why Judi Health is among the fastest-growing PBMs in the country. Position Responsibilities: * Train and mentor Help Desk 1 and 2 ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Researches, responds, and tracks all incoming calls and provides effective customer service. 50% * Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk ManagerThis position is part of a proposal submission and is contingent upon contract ... service skillsU.S. citizenship and ability to obtain DHS Suitability clearance Job Posted by ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

Researches, responds, and tracks all incoming calls and provides effective customer service. 50% * Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system ...

GDIT

Help Desk Manager

Fort Liberty, NC

Technical Support Services Job Qualifications: Skills: Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None Experience: 7 + years of related experience US ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

The Help Desk Specialist will provide local and remote Technical Support Services for end user support. This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

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Service Help Desk information

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$11

$23

$36

How much do service help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.
More about Service Help Desk jobs

What cities are hiring for Service Help Desk jobs?

Cities with the most Service Help Desk job openings:

What states have the most Service Help Desk jobs?

States with the most job openings for Service Help Desk jobs include:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Help Desk

1 point system

Dover, DE • On-site

$20 - $27/hr

Contractor

Re-posted 23 days ago

Job description

Description: Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS1 is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS1 will provide effective product support as needed. The PS1 will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS1 shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist.

Required Skills

Help Desk Experience 2 years

Customer Service Experience 2 years