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Service Help Desk Jobs (NOW HIRING)

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Utilize excellent customer service skills. Ensure timely and proper recording, documentation, and closure of tickets. Preserve and grow knowledge of help desk procedures, products, and services. Job ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... The Help Desk Support (HDS) resource provides technical assistance support over the phone and ...

Lentech, Inc.

Help Desk Technician

Columbia, MD · On-site

$19.50 - $26.25/hr

Lentech, Inc. is hiring an entry-level Help Desk Technician to provide support for internet-like ... The role involves monitoring service availability, troubleshooting issues, and assisting users with ...

New

RK Supply

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide ... Providing accurate information on IT products or services * Recording events and problems and their ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Researches, responds, and tracks all incoming calls and provides effective customer service. 50% * Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle ...

Base2 Solutions

Help Desk Lead

Miami, FL

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Apply ITIL service management principles, troubleshooting methodologies, and ticketing system ...

FLATLAND HOLDINGS LLC

Help Desk Technician

Midland, TX

$19 - $25.50/hr

Willing to travel to locations and service computer systems, software, or hardware. A help desk technician must have: - Proven experience as a help desk technician or other customer support role ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

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All JobsService Help Desk Jobs

Service Help Desk information

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$11

$23

$36

How much do service help desk jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Service Help Desk role typically does not pay $10,000 a month without specialized experience or certifications. High-paying IT support or help desk positions may reach such earnings for senior or specialized roles, often requiring technical skills, certifications like CompTIA or Microsoft, and extensive experience. Most entry-level help desk jobs pay significantly less, but advanced positions in IT support or network administration can approach or exceed this income level with the right expertise.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior consultants, surgeons, or experienced IT project managers, typically requiring advanced skills, certifications, and significant experience. These roles are usually found in industries like healthcare, finance, or technology and may involve freelance, contract, or consulting work with high hourly or project-based rates.

Is a helpdesk a stressful job?

A Service Help Desk role can be stressful due to the need to handle multiple support requests quickly and effectively, often under time pressure. However, stress levels vary depending on the work environment, workload, and individual skills in problem-solving and communication.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as ticket routing and troubleshooting, but it does not fully replace Service Help Desk roles. Human technicians are still essential for complex issues, customer interaction, and decision-making, often working alongside AI tools to improve efficiency and service quality.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
More about Service Help Desk jobs
What cities are hiring for Service Help Desk jobs? Cities with the most Service Help Desk job openings:
What states have the most Service Help Desk jobs? States with the most job openings for Service Help Desk jobs include:
What job categories do people searching Service Help Desk jobs look for? The top searched job categories for Service Help Desk jobs are:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 15% Full Time, 69% Part Time, 3% Temporary, and 10% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Help Desk

1 point system

Dover, DE • On-site

$20 - $27/hr

Contractor

Posted 17 days ago

Be an early applicant

Job description

Description: Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS1 is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS1 will provide effective product support as needed. The PS1 will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS1 shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist.

Required Skills

Help Desk Experience 2 years

Customer Service Experience 2 years