ZipRecruiter

Log In

1

Service Help Desk Jobs in Florida (NOW HIRING)

Kelly Services

Help Desk Technician

Orlando, FL · On-site

$22/hr

Providing Help Desk support to resolve hardware and software issues for end-users * Developing and ... Exhibit strong customer service skills, maintaining professionalism in high-pressure situations ...

New

TrovaSearch

Help Desk Supervisor

Orlando, FL

Assists with servicing VOIP, SIP, SIP gateways, IADs, and PBX platforms. Supervisory Responsibilities * Provides day-to-day supervision of the help desk team, including ticket triage, assignment ...

Quiet Professionals LLC

Help Desk Lead

Tampa, FL · On-site

Position Summary The Help Desk Lead supports mission-critical objectives under the referenced work order by leading and managing a technical help desk team ensuring high-quality IT support services ...

SOSi

Help Desk Lead

Doral, FL

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * The contractor shall coordinate help desk workflows using ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

Metova Federal

Help Desk Engineer

Orlando, FL

Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of ... Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests.

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of ... Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ...

SAIC

Help Desk Specialist

Homestead, FL

Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents. * Coordinates Incident Reports and Service Request resolutions with the ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... This position is designed for someone with strong customer service skills, solid troubleshooting ...

next page

Showing results 1-20

All JobsService Help Desk JobsService Help Desk Jobs in Florida

Service Help Desk information

See Florida salary details

$8

$17

$27

How much do service help desk jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for service help desk in Florida is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What are popular job titles related to Service Help Desk jobs in Florida? For Service Help Desk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Florida look for? The top searched job categories for Service Help Desk jobs in Florida are:
What cities in Florida are hiring for Service Help Desk jobs? Cities in Florida with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Florida as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,131 per year, or $17.9 per hour.

Help Desk Lead

Ascension Federal Services Inc.

Miami, FL • On-site

Full-time

Posted 6 days ago

Job description

Help Desk Lead

Location: Miami, FL, 33101

CLEARANCE: TS/SCI
Job Description

We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible for overseeing the daily operations of the help desk, ensuring timely and effective resolution of technical issues, and providing leadership and guidance to the help desk team.

Key Responsibilities
  • Lead and manage the help desk team to deliver exceptional technical support to end-users.
  • Coordinate and prioritize help desk tickets to ensure timely resolution.
  • Provide advanced troubleshooting and technical support for hardware, software, and network issues.
  • Develop and maintain help desk documentation, procedures, and knowledge base articles.
  • Train and mentor help desk staff to improve technical skills and customer service.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Monitor help desk performance metrics and generate reports for management.
  • Assist in the implementation of new IT systems and upgrades.
Qualifications
  • Proven experience in a help desk or technical support role, with at least 2 years in a leadership position.
  • Strong knowledge of Windows and Mac operating systems, networking, and common business applications.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple priorities and lead a team in a fast-paced environment.
  • Experience with help desk ticketing systems and remote support tools.
  • Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
How to Apply

If you are passionate about technology and leadership, and want to make a difference in a dynamic IT environment, please submit your resume and cover letter for consideration.

```

Apply