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Service Help Desk Jobs in Florida (NOW HIRING)

Kaseya Careers

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure ...

Kaseya

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Job Summary : Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers and internal IT organizations worldwide. The Help Desk ...

Kaseya Careers

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

... Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ... Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and ...

Kaseya Careers

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

... Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive ... Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and ...

Fortegra

Help Desk Technician

Jacksonville, FL · On-site

$18 - $24.25/hr

Conduct research on emerging products, services, protocols, and standards in support of operational ... Help Desk: Knowledge of and the ability to resolve and prioritize computer/software related issues ...

LotSolutions, Inc.

Help Desk Technician

Jacksonville, FL

$18 - $24.25/hr

Conduct research on emerging products, services, protocols, and standards in support of operational ... Help Desk: Knowledge of and the ability to resolve and prioritize computer/software related issues ...

Fortegra

Help Desk Technician

Jacksonville, FL · On-site

$18.50 - $25/hr

Conduct research on emerging products, services, protocols, and standards in support of operational ... Help Desk: Knowledge of and the ability to resolve and prioritize computer/software related issues ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Experience working within ITIL frameworks and applying IT service management best practices in a Help Desk or IT operations environment. Primary Job Functions: * Leadership and Operational Oversight

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Experience working within ITIL frameworks and applying IT service management best practices in a Help Desk or IT operations environment. Primary Job Functions: Leadership and Operational Oversight

Infotree Global Solutions

Help Desk Analyst

Lake Mary, FL · On-site

$18 - $24.50/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

SOSi

Help Desk Lead

Miami, FL

Help Desk Lead Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions ...

Massey Services

Help Desk Technician - Orlando

Orlando, FL · On-site

$18.75 - $25.25/hr

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected ... The IT Help Desk position will be assisting the Massey Services Information Technology department ...

SOSi

Help Desk Lead

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

DOUBLELINE GROUP LP

Help Desk Technician

Tampa, FL · On-site

$19 - $25.50/hr

The Help Desk Technician will be responsible for providing support for hardware and software issues ... Manage accounts, licenses, and services in Microsoft 365 * Manage mobile devices in Microsoft ...

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Service Help Desk information

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$8

$17

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How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in Florida is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are popular job titles related to Service Help Desk jobs in Florida? For Service Help Desk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Florida look for? The top searched job categories for Service Help Desk jobs in Florida are:
What cities in Florida are hiring for Service Help Desk jobs? Cities in Florida with the most Service Help Desk job openings:
Service Help Desk jobs near you

Help Desk Technician

Kaseya Careers

Orlando, FL • On-site

$18.75 - $25.25/hr

Other

Posted 15 days ago

Job description

Position Summary

Kaseya's Help Desk Engineer will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement expectations. A successful candidate is expected to maintain a professional, courteous, and customer-focused attitude while supporting customers.

You will be handling technical support requests from end users and IT professionals alike, adapting your responses to the technical ability of your audience. You will rely on your skills and professional knowledge to respond to, and diagnoses incidents through discussions with users.

Key Responsibilities

  • Perform incident triage and escalate or resolve based upon incident scope.
  • Build ongoing relationships with customers.
  • Answer incoming support inquiries via various channels (chat, phone, email, etc.)
  • Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.
  • Assist in interdepartmental projects to ensure target deliverables are met.
  • Develop a strong understanding of Internal and customer requirements and processes.
  • Improve, evolve, maintain, and follow documented runbooks.
  • Work with leadership to improve skill sets and career development opportunities.
  • Keep up to date with knowledge base articles and other technical-related documentation.
  • Manage multiple tasks in a fast-paced environment with competing priorities.
  • Perform all other duties as assigned.

Required Qualifications

  • Associates degree in Information Technology preferred or equivalent experience. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment.
  • 2 to 3 years of experience supporting End Users in office environments as a Service/Help Desk, Desktop Support Engineer or Support Center Agent preferred.
  • Driven by learning new things and the ability to thrive in an environment filled with technology. opportunity.
  • IT Certifications (CompTIA, Microsoft, HDI, Apple, ITIL) preferred.
  • Excellent written and spoken communication, motivated, and organized.
  • You have a great customer-oriented attitude and are motivated, coachable, and competitive, and want a successful career in the IT space.
  • Must be able to work in a fast-paced environment.
  • Must pay attention to detail.

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