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Service Help Desk Jobs in Florida (NOW HIRING)

Booz Allen Hamilton

Help Desk Specialist

Doral, FL

$52K - $108K/yr

You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ...

SAIC

Help Desk Specialist

Homestead, FL · On-site

Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents. * Coordinates Incident Reports and Service Request resolutions with the ...

SAIC

Help Desk Specialist

Homestead, FL · On-site

Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents. * Coordinates Incident Reports and Service Request resolutions with the ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Receive, track, and support all IT Service, Unified Communications (external and internal audio ...

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL · On-site

$19 - $25.75/hr

We are GiaSpace, an enterprise services company that feeds the technology demands and network needs ... Instead, here are the skillsets we're actively looking for with our next Help Desk Technician ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... service best practices. * Strong skills in incident resolution, remote desktop support, and end ...

Nalley Consulting

Help Desk Lead - Mid

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Nalley Consulting

Help Desk Lead - Mid

Miami, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

NALLEY CONSULTING, LLC

Help Desk Lead - Mid

Doral, FL · On-site

Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. * Coordinate help desk workflows using IT service management (ITSM) platforms ...

Booz Allen Hamilton

Help Desk Lead

Miami, FL · On-site

$86K - $198K/yr

Experience in ITIL service management principles, troubleshooting methodologies, and ticketing system administration with tools such as JIRA and ServiceNow * Experience managing a help desk team ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL

$86K - $198K/yr

Experience in ITIL service management principles, troubleshooting methodologies, and ticketing system administration with tools such as JIRA and ServiceNow * Experience managing a help desk team ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$86K - $198K/yr

Experience in ITIL service management principles, troubleshooting methodologies, and ticketing system administration with tools such as JIRA and ServiceNow * Experience managing a help desk team ...

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All JobsService Help Desk JobsService Help Desk Jobs in Florida

Service Help Desk information

See Florida salary details

$8

$17

$27

How much do service help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service help desk in Florida is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What cities in Florida are hiring for Service Help Desk jobs? Cities in Florida with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,131 per year, or $17.9 per hour.

Help Desk Specialist

Science Applications International Corporation

Homestead, FL • On-site

Full-time

Re-posted 11 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 223 rated it services

Job description

SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365.

Roles and Responsibilities: 

  • Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP. 
  • Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. 
  • Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents. 
  • Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user. 
  • Creates tickets within the Remedy IT Service Management (ITSM) tool. 
  • Troubleshoots and repairs end user devices. 
  • Installs and troubleshoots software. 
  • Re-images hardware. 
  • Performs shared file access maintenance. 
  • Maintains accounts. 
  • Creates tokens. 
  • Resets CAC/Token pins. 
  • Maintains local registration authority capabilities. 
  • Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group. 
  • Escalates tickets to other IT support groups and/or vendor support staff. 
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
  • Active DoD TS/SCI clearance.  
  • DoD 8570 IAT II Certification.
  • 6 years experience with a High School Diploma; OR 4 years of experience with an AS/AA; or 2 years of experience with a BS/BA.

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