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Service Help Desk Jobs in Florida (NOW HIRING)

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL · On-site

$19 - $25.75/hr

We are GiaSpace, an enterprise services company that feeds the technology demands and network needs ... Instead, here are the skillsets we're actively looking for with our next Help Desk Technician ...

Bakerly Barn

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... Strong customer service and communication skills. * Organized and detail-oriented, particularly for ...

Bakerly

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... Strong customer service and communication skills. * Organized and detail-oriented, particularly for ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... service best practices. * Strong skills in incident resolution, remote desktop support, and end ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Receive, track, and support all IT Service, Unified Communications (external and internal audio ...

AEG

Help Desk Technician

Miami Gardens, FL · On-site

$18.25 - $24.75/hr

Help Desk Technician Department: Information TechnologyDirect Supervisor: Sr. Systems ... Employee gym, subsidized lunch program, and discounts on a variety of products and services * 401k ...

Amatriot Group, LLC

Help Desk Technician

Tampa, FL · On-site

$50K - $53K/yr

... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ... Provide polite, professional, and responsive customer service. * Provide daily face-to-face support ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... to deliver superior service. The successful candidate will represent YouFit Gyms with ...

LifeStance Health

Help Desk Specialist

Jacksonville, FL · On-site

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical ... Accurately document issues and service requests in the ticketing system, supporting transparency ...

Gunster Law Firm

Be Seen First

Help Desk & Training Manager

West Palm Beach, FL · On-site

The Help Desk & Training Manager will oversee the firm's technology help desk operations and ... Experience working in a law firm or professional services environment strongly preferred

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... to deliver superior service. The successful candidate will represent YouFit Gyms with ...

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All JobsService Help Desk JobsService Help Desk Jobs in Florida

Service Help Desk information

See Florida salary details

$8

$17

$27

How much do service help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service help desk in Florida is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $20.10 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities in Florida are hiring for Service Help Desk jobs?

Cities in Florida with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,131 per year, or $17.9 per hour.

Help Desk Associate

Mount Sinai Medical Center

Miami Beach, FL • On-site

$18.25 - $24.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Service Desk Analyst - Help Desk

This is an entry level on-site/in-house role.

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
  • Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
  • Monitors open call issues and escalates to appropriate IT resources
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
  • Assigns unresolved calls to appropriate resources
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
  • Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
  • Demonstrates competency in learning about the most common hardware issues
  • Applies knowledge received from in-services, classes, seminars, etc
  • Provides hardware and software support as needed
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines
  • Answers phones in a timely, courteous and professional manner

Requirements:

  • 1 year experience as Service Desk Support or troubleshooting PC's preferred
  • Associates Degree
  • A+ and/or N+ or equivalent experience preferred
  • Excellent Customer Service and Communication Skills

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

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