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Service Help Desk Jobs in California (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

Info Way Solutions

Help Desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking a Help Desk professional in Charlotte, NC. The role involves ... via Service Now for assistance and escalate unresolved issues to higher level of support in ...

Fowler Packing Company

Help Desk Specialist

Fresno, CA · On-site

$66.25/hr

Join Fowler Packing as a Help Desk Specialist! Looking for an opportunity to grow your career in a ... Here's what you'll need to succeed in this role: - A strong customer service mindset with excellent ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA ... Deliver responsive customer service to employees at all levels. * Contribute to knowledge sharing ...

Info Way Solutions

T Help desk/Service desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking an IT Help Desk/Service Desk professional to provide on-site technical support for users. The role involves troubleshooting hardware and software issues, installing and ...

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

Responsibilities : • The Help Desk Technician is the first point-of-contact for end-users seeking ... Help identify areas for improvement in our services. Identify and communicate recurring issues to ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

Technical customer service to employees is a major part of this position and requiring a self ... Provide help-desk support and resolve problems to the satisfactory expectations * Modify ...

Info Way Solutions

APPLICATION ANALYST (HELP DESK)

Fremont, CA · On-site

$22.50 - $30.75/hr

Info Way Solutions is seeking an Application Analyst (Help Desk) to provide technical assistance ... Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company ...

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the ... Provide first-level technical support by responding to Help Desk inquiries and troubleshooting ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services ... Help Desk Technician responsibilities include: * Maintain computer hardware of on-prem and hybrid ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services ... Help Desk Technician responsibilities include: * Maintain computer hardware of on-prem and hybrid ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Provide exceptional customer service. * Provide phone support while maintaining a phone ...

Stanfield Systems

Help Desk

Folsom, CA

$27/hr

W2 Length of the project - 4 years Location - Sacramento, Hybrid Experience - 3 years Key Responsibilities - 1. Helpdesk support duties, Service Now and JIRA ticket maintenance, Access Tickets ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Coordinate referrals to technical, professional or service personnel depending on the repair ...

Apex Technology, Inc.

Help Desk Lead

Los Angeles, CA · On-site

$65 - $90/hr

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Strong communication, organization, decision‑making, and customer service skills. * Experience ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Coordinate referrals to technical, professional or service personnel depending on the repair ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

Responsibilities : • Serve as the first point of contact for help desk requests via ticketing ... services (CISA bulletins, vendor advisories, phishing trends) • Monitor alerts from endpoint ...

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All JobsService Help Desk JobsService Help Desk Jobs in California

Service Help Desk information

See California salary details

$10

$23

$36

How much do service help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service help desk in California is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.59 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities in California are hiring for Service Help Desk jobs?

Cities in California with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,037 per year, or $23.6 per hour.

Help Desk

GlobalXperts

San Diego, CA • On-site

$21.25 - $28.75/hr

Contractor

Re-posted 3 days ago

Job description

Company Description

About GlobalXperts:

GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases. 

Job Description

Level 1 & 2 Helpdesk Support Technician

80-90% over the phone and around 10-20% desk side support

Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK

Position is for someone with 1-3 years' experience (preferably not someone with more than 4-5) within Level 1 and 2 support area - supporting Windows 7 and Microsoft Office 2010

Daily Basis Responsibilities:

  • Work within process/structure
  • Work within team to manage 15-20 calls per days along with managing the INBOX with other team members
  • Most issues are "password resets / Email Questions like "how do I set up an archive" or "how do I deal with size constraints for my inbox"
  • Dealing with Viruses
  • VPN issues (they use Cisco VPN, but do not need experience with that)
  • May help with creating training manual at some point
  • Creating tickets as issues arise and elevating if necessary
  • Understand and not be afraid to ask for help when necessary
Qualifications
  • High school diploma required. College preferred. 
  • Knowledge in Windows OS, , MS Office application, and MS Outlook/Exchange, extensive troubleshooting in Internet Explorer
  • General understanding of LAN/WAN, printer configurations, Windows user environments and troubleshooting desktops, laptops, and peripherals
  • Strong interpersonal and communication skills
  • Either working experience in a technical support role or a technical degree
  • Previous customer service experience a plus
  • Team player
  • Ability to multitask
  • Positive attitude
Additional Information
All your information will be kept confidential according to EEO guidelines.

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