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Service Help Desk Jobs in California (NOW HIRING)

Partners Professional

Help Desk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team ... This role is ideal for someone who enjoys problem-solving, providing excellent customer service ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

Citi Staff

Be Seen First

Help Desk Technician

Irvine, CA · On-site

$26 - $35/hr

We are looking for an experienced Help Desk Technician II for an American company that provides software, hardware and services for smart mobility infrastructure management located in Santa Ana ...

Posted today

Citi Staff

Be Seen First

Help Desk Technician

Irvine, CA · On-site

$26 - $35/hr

We are looking for an experienced Help Desk Technician II for an American company that provides software, hardware and services for smart mobility infrastructure management located in Santa Ana ...

Posted today

Din Tai Fung North America

Help Desk Analyst

Arcadia, CA

$28.10 - $33.65/hr

Help Desk Analyst Compensation: $28.10 - $33.65 per hour The base salary or hourly wage range for ... Paid Time Off (PTO) to support work-life balance (accrued based on length of service) * Paid Sick ...

NuAxis Innovations

Help Desk Specialist

Lodi, CA · On-site

The Help Desk Specialist will support enterprise users with productivity tools and collaboration ... NuAxis Innovations is a provider of professional services and IT solutions for federal government ...

Vallarta Supermarkets

Help Desk Analyst

Valencia, CA · On-site

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Deliver excellent customer service by resolving technical issues in a timely and professional ...

Vallarta Supermarkets

Help Desk Analyst

Santa Clarita, CA · On-site

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Deliver excellent customer service by resolving technical issues in a timely and professional ...

Vallarta Supermarkets

Help Desk Analyst

Los Angeles, CA · On-site

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Deliver excellent customer service by resolving technical issues in a timely and professional ...

Vallarta Supermarkets

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Deliver excellent customer service by resolving technical issues in a timely and professional ...

Vallarta Supermarkets

Help Desk Analyst

Lancaster, CA

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Deliver excellent customer service by resolving technical issues in a timely and professional ...

Vallarta Supermarkets

Help Desk Analyst

Valencia, CA

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Deliver excellent customer service by resolving technical issues in a timely and professional ...

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

Responsibilities : • The Help Desk Technician is the first point-of-contact for end-users seeking ... Help identify areas for improvement in our services. Identify and communicate recurring issues to ...

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Showing results 1-20

All JobsService Help Desk JobsService Help Desk Jobs in California

Service Help Desk information

See California salary details

$10

$23

$36

How much do service help desk jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for service help desk in California is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What cities in California are hiring for Service Help Desk jobs? Cities in California with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in California as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,037 per year, or $23.6 per hour.

Help Desk

SYSTEM SOFT TECHNOLOGIES LLC

San Francisco, CA • On-site

Other

Posted yesterday

New

Job description

Temporary Technical Support Specialist I (Tech 1)

Contract/long term (W2 Only)

Onsite San Francisco, CA

375 Beale Street, San Francisco, California,
Schedule: Monday Friday, 8:00 AM 5:00 PM (1-hour unpaid break)

Background

Metropolitan Transportation Commission is requesting proposals for a Temporary Technical Support Specialist I (Tech 1) to support ongoing frontline IT operations.

This request supports continuation of an established function focused on Help Desk support and hardware deployment, ensuring consistent, high-quality technical assistance for staff in a Microsoft-centric environment.

Scope of Work

The Technical Support Specialist I will provide frontline support, triage, and hardware services, including:

Core Responsibilities

Help Desk & User Support

  • Serve as the first point of contact for support requests (tickets, walk-ups, and escalation channels)
  • Perform Level 1 2 triage, troubleshooting, and issue resolution
  • Log, categorize, prioritize, and manage tickets in the IT service management system
  • Support issues related to:
    • Microsoft 365 (Outlook, Teams, SharePoint)
    • Windows and macOS environments
    • Slack and Zoom
    • Box and SharePoint file storage
    • Business applications (e.g., Oracle, Adobe)
  • Escalate issues beyond scope with clear, complete documentation

Dispatch & Frontline Coordination

  • Provide in-person and remote support to staff
  • Act as a dispatch point to coordinate support activities as needed
  • Ensure timely follow-up and communication with end users
  • Maintain a high level of responsiveness and customer service

Hardware Deployment & Lifecycle Support

  • Configure, deploy, and maintain laptops (Mac and PC) and peripherals
  • Support onboarding and offboarding activities, including:
    • Device setup and provisioning
    • Account access verification
    • Equipment collection and reimaging
  • Perform basic troubleshooting for devices and peripherals
  • Track assets and maintain accurate inventory and lifecycle records

Additional Support (as needed)

  • Assist with documentation or knowledge base updates
  • Support process improvements or workflow standardization
  • Contribute to maintaining consistent service quality across support channels

Deliverables

  • Timely resolution or escalation of support tickets
  • Accurate and complete ticket documentation
  • Successful device deployments aligned with onboarding timelines
  • Updated asset tracking and inventory records
  • Clear, consistent communication with end users

Minimum Qualifications

Technical

  • Experience supporting:
    • Microsoft 365 (Outlook, Teams, SharePoint)
    • Windows and macOS environments
    • Collaboration tools (Slack, Zoom)
    • File storage platforms (Box or similar)
    • Adobe applications
    • Enterprise systems such as Oracle (basic support level)
  • Familiarity with IT ticketing systems and service management practices
  • Ability to perform Level 1 2 troubleshooting and triage

Apply