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Service Help Desk Jobs in California (NOW HIRING)

Mars

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Clark Pacific

Help Desk Technician 1

Woodland, CA

$24 - $28/hr

The IT Help Desk Technician plays a critical role in maintaining system reliability, resolving service requests, and supporting the implementation of new hardware and software solutions across the ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

The IT Help Desk Technician plays a critical role in maintaining system reliability, resolving service requests, and supporting the implementation of new hardware and software solutions across the ...

GT'S Living Foods

Help Desk Technician I

Vernon, CA

$27 - $30/hr

Experience: 1-3 years of help desk experience * Education: Bachelor's Degree in Computer Science or ... Customer service oriented, ability to maintain composure * Effective communication; ability to ...

New

Tecolote Research

Help Desk Specialist 3

El Segundo, CA · On-site

$60K - $70K/yr

Document issues, resolutions, and system changes in a service desk platform. * Mentor and guide help desk staff Skills Required * 5+ years in a help desk or technical support role, ideally in a mid ...

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

The Help Desk & Network Manager will be responsible for the direction of all Network Operations ... Coordinate with the CIO during vendor contract negotiations, prepare equipment and services ...

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All JobsService Help Desk JobsService Help Desk Jobs in California

Service Help Desk information

See California salary details

$10

$23

$36

How much do service help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service help desk in California is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.59 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities in California are hiring for Service Help Desk jobs?

Cities in California with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,037 per year, or $23.6 per hour.

Sr. Help Desk Technician

Bristol Bay Native Corporation

Sacramento, CA • On-site

$122K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Provide advanced end-user support by diagnosing and resolving complex hardware, software, and connectivity issues.

  • Lead incident management efforts, including troubleshooting and resolving escalated technical problems and coordinating technical resolution during widespread incidents.

  • Mentor and provide technical guidance to junior help desk staff, manage ticket queues, and ensure service level agreements are met.

Job description

Eagle Integrated Services (EIS) is seeking a Sr. Help Desk Technician (Sr. Computer User Support Specialist).
The Senior Computer User Support Specialist is a highly experienced IT professional and a lead technical resource responsible for providing advanced (Tier 2/Tier 3) end-user support and resolving complex technical issues that are beyond the scope of junior help desk personnel. This role serves as the final escalation point for all client-side hardware, software, and connectivity problems, leveraging deep technical knowledge to ensure user productivity and satisfaction. In addition to expert-level troubleshooting, the Senior Specialist leads incident management efforts, mentors other support technicians, and contributes to the improvement of support processes and documentation.
  1. Typical Task List

Advanced Incident Resolution (Tier 2/3)
  • Serve as the primary escalation point for the most complex and time-sensitive user-reported incidents.
  • Diagnose and resolve advanced hardware issues, operating system errors (e.g., registry, file system corruption), and complex software compatibility conflicts.
  • Utilize advanced diagnostic tools and log analysis to perform root cause analysis on persistent and challenging technical problems.
  • Lead technical resolution efforts during widespread, user-impacting incidents, such as a faulty software patch or a major application outage.

Team Leadership and Mentorship
  • Provide on-the-job training, technical guidance, and mentorship to junior and journeyman Help Desk staff.
  • Act as a shift or team lead, managing ticket queues, assigning tasks, and ensuring service level agreements (SLAs) are met.
  • Review and approve knowledge base articles and technical documentation created by other team members.

Process Improvement and Knowledge Management
Identify trends in incident reports to assist in problem management, recommending permanent solutions to reduce recurring issues.
Develop and maintain Standard Operating Procedures (SOPs), troubleshooting guides, and technical knowledge base articles for the support team.
Collaborate with other IT teams (e.g., Server, Network) to test and provide feedback on new software, hardware, and system images before enterprise-wide deployment.
VIP and Executive Support
  • Provide dedicated, "white-glove" technical support for senior leadership and other designated VIPs, ensuring a rapid and effective response to their technical needs.

3. Minimum Qualifications / Requirements
Experience:
  • A minimum of five (5) to seven (7) years of progressive, hands-on experience in an IT help desk or desktop support role.
  • At least two (2) years of this experience must be in a senior or lead technician capacity, with responsibility for mentoring staff and handling escalated issues.

Certifications (Baseline):
  • Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.

Certifications (Computing Environment - Desired):
A relevant industry certification is highly desired. Examples include:
  • CompTIA Network+
  • ITIL Foundation Certification
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

Security Clearance: Must possess and maintain a SECRET security clearance.
Technical Skills:
  • Expert-level knowledge of Microsoft Windows operating systems (Windows 10/11) and the Microsoft Office 365 suite.
  • Advanced hardware troubleshooting skills and the ability to diagnose complex system-level problems.
  • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) sufficient to diagnose client-side network issues.
  • Proficiency with Active Directory for user and computer object management.
  • Experience leading and triaging incidents within an enterprise IT Service Management (ITSM) platform (e.g., ServiceNow).
  • Excellent leadership, communication, and customer service skills.

EIS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

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