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Service Help Desk Jobs in California (NOW HIRING)

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

The IT Help Desk Technician plays a critical role in maintaining system reliability, resolving service requests, and supporting the implementation of new hardware and software solutions across the ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

Job Summary : SAIC is seeking an experienced Help Desk Technician to join their Technical ... services. • Review documented and maintain comprehensive knowledge base articles, standard ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical ... Configure and manage DOD and IC standard distributed authentication services. * Review documented ...

SAIC

Help Desk Technician

San Diego, CA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical ... Configure and manage DOD and IC standard distributed authentication services. * Review documented ...

Tecolote Research

Help Desk Specialist 3

El Segundo, CA · On-site

$60K - $70K/yr

Document issues, resolutions, and system changes in a service desk platform. * Mentor and guide help desk staff Skills Required * 5+ years in a help desk or technical support role, ideally in a mid ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering ... Configure and manage DOD and IC standard distributed authentication services. * Review documented ...

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

The Help Desk & Network Manager will be responsible for the direction of all Network Operations ... Coordinate with the CIO during vendor contract negotiations, prepare equipment and services ...

New

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... To this end, the position requires someone dedicated to providing extraordinary customer service.

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... To this end, the position requires someone dedicated to providing extraordinary customer service.

WESTAMERICA BANK

$17 - $19/hr

Delivering a wide variety of financial services with a superior customer service guarantee. Weekly Working Hours: 40 As a Help Desk Specialist, under general supervision, assist branch personnel with ...

Westamerica Bank

$17 - $19/hr

Delivering a wide variety of financial services with a superior customer service guarantee. Weekly Working Hours: 40 As a Help Desk Specialist, under general supervision, assist branch personnel with ...

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Showing results 41-60

All JobsService Help Desk JobsService Help Desk Jobs in California

Service Help Desk information

See California salary details

$10

$23

$36

How much do service help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service help desk in California is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What cities in California are hiring for Service Help Desk jobs? Cities in California with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,037 per year, or $23.6 per hour.

HR Help Desk Manager

Oracle Construction and Engineering

San Francisco, CA

Full-time

Re-posted 15 days ago

Job description

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

Responsibilities

The Help Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.

Responsibilities:

  • Manage the team's workload and ensure timely delivery of service
  • Monitor service desk team members' duties to ensure prompt attendance to client inquiries
  • Address training needs and develop training plans for team members
  • Conduct team meetings to review performance, discuss issues and provide guidance
  • Manage customer escalations and ensure they're handled professionally
  • Keep service desk procedures documented and up-to-date
Qualifications

Key qualifications required to succeed as the team leader of a service desk:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills 
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter

Apply