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Service Help Desk Jobs in Modesto, CA (NOW HIRING)

Valley Fitness, Atwater

Front Desk

Atwater, CA

$16/hr

If you have a passion for customer service and enjoy being at the forefront of a fitness center, we ... dedicated to helping you achieve your fitness goals. Our clean and friendly environment is the ...

Phenom People

Customer Service Part Time

Modesto, CA · On-site

You will engage customers regarding the types of projects they are working on and how you may help ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Atrium Hospitality

Front Desk Associate

Modesto, CA · On-site

$17.90 - $18.80/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Help manage daily tasks like event sheet distribution, business center support, and keeping the ...

Atrium Hospitality

Front Desk Associate

Modesto, CA

$17.90 - $18.80/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Help manage daily tasks like event sheet distribution, business center support, and keeping the ...

Atrium Hospitality

Front Desk Associate

Modesto, CA · On-site

$17.90 - $18.80/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Help manage daily tasks like event sheet distribution, business center support, and keeping the ...

Atrium Hospitality

Front Desk Associate

Modesto, CA · On-site

$17.90 - $18.80/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Help manage daily tasks like event sheet distribution, business center support, and keeping the ...

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All JobsService Help Desk JobsService Help Desk Jobs in Modesto, CA

Service Help Desk information

See Modesto, CA salary details

$11

$25

$38

How much do service help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service help desk in Modesto, CA is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $28.41 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities near Modesto, CA are hiring for Service Help Desk jobs?

Cities near Modesto, CA with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Modesto, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,421 per year, or $25.2 per hour.

Help Desk Technician Substitute, Open Until Filled

Stanislaus County Office of Education

Modesto, CA • On-site

$31.69/hr

Part-time

Medical, Dental, Vision

Posted 12 days ago

Job description

About the Employer
Working at the Stanislaus County Office of Education (SCOE) is an enriching experience, driven by a commitment to educational excellence and community impact. SCOE provides a dynamic work environment where employees play a crucial role in providing services and managing programs benefitting families and the community. SCOE fosters a culture of innovation and collaboration, encouraging staff to contribute their ideas and expertise to initiatives that positively influence student success. SCOE's emphasis on professional development ensures that employees have ample opportunities for continuous learning and growth, supporting their career advancement. With a dedication to inclusivity and a supportive workplace culture, SCOE offers an ideal setting for individuals passionate about education to make a meaningful difference in the lives of students.
Job Summary
BASIC FUNCTION: Under the direction of an assigned manager, perform various duties and support activities for staff within the County Office departments and in the districts, provide Help Desk technical and technology user support, and perform various technical and resource services in the installation, operation, repair, maintenance, and diagnosis
of technology, within County Office departments and in school districts.
Requirements / Qualifications
Comments and Other Information
EDUCATION AND EXPERIENCE: Any combination equivalent to: an Associate of Arts degree in computer-related field or two years of experience providing technical assistance in computer systems. A+ certification or evidence of equivalent skill level is desired.
Pass the Stanislaus County Office of Education written examination for Help Desk Operator.
BENEFITS: A Benefit Entitlement for health, dental and vision coverage is available for positions that are at least 4 hours per day. The amount of the entitlement is based on the number of hours worked per day.
Screening is based on information provided on the application (Resumes are not reviewed for min. screening.) Complete the application THOROUGHLY and be SPECIFIC. (Meeting the minimum qualifications for a position does not assure the candidate of an interview.)
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION, AMERICANS WITH DISABILITIES ACT EMPLOYER

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