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Service Help Desk Jobs in Modesto, CA (NOW HIRING)

Sethi Management

Front Desk

Turlock, CA · On-site

$14.50 - $18.75/hr

FRONT DESK/GUEST SERVICE Apply now for the opportunity to join our team! Here at Hampton Inn and ... We love helping you grow within our company! WHO WE ARE: We lead with care. Open communication ...

New

Valley Fitness, Atwater

Front Desk

Atwater, CA

$16/hr

If you have a passion for customer service and enjoy being at the forefront of a fitness center, we ... dedicated to helping you achieve your fitness goals. Our clean and friendly environment is the ...

Stan Boyett & Son, Inc.

End Point Engineer

Modesto, CA · On-site

$35 - $50/hr

... of hands-on IT support, help desk, or endpoint engineering experience * Advanced troubleshooting across desktops, SaaS, network-dependent apps, and identity services * Strong knowledge of:

Phenom People

Customer Service Part Time

Modesto, CA · On-site

You will engage customers regarding the types of projects they are working on and how you may help ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

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All JobsService Help Desk JobsService Help Desk Jobs in Modesto, CA

Service Help Desk information

See Modesto, CA salary details

$11

$25

$38

How much do service help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service help desk in Modesto, CA is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $28.41 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What cities near Modesto, CA are hiring for Service Help Desk jobs? Cities near Modesto, CA with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Modesto, CA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,421 per year, or $25.2 per hour.

Help Desk Support - Tier I / II

Crestwood Behavioral Health

Stockton, CA

$21 - $28.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Crestwood Behavioral Health rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

87th of 887 rated healthcare providers

Job description

Job Title: Help Desk Support Tier I / II

Job Duties: The Help Desk Support II assists the Help Desk Supervisor with overall Help Desk customer satisfaction assurance, through production of metrics and ticket review. They will also provide technical support as first point of contact for resolution of problems pertaining to all automated systems within the Crestwood Group. 

This is a full-time position that can be filled at the level of Help Desk Support Tier I or Help Desk Support Tier II, depending on the qualification and experience of the individual.

Qualifications: 

  • Associate's degree and/or certificate required in Information Systems or related field (Tier II)
  • Minimum of 4 years' experience in IT Help Desk operations.
  • Must have a working concept and knowledge of managing and maintaining a Windows environment.
  • Experience with ManageEngine, Service Desk tools, or other similar help desk software.
  • UNIX experience is desired.

Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including:

  • Medical, Dental, and Vision Coverage
  • Life Insurance
  • Vacation
  • Mental Health Days
  • Paid Sick Leave
  • Sick Leave Buy Back
  • 401(k) Retirement
  • Scholarship Program
  • Qualifying Supervision for BBS Associates
  • Competitive Pay
  • Paid Holidays
  • Service Awards
  • Jury Duty Pay

What Crestwood Behavioral Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crestwood Behavioral Health logo

About Crestwood Behavioral Health

Sourced by ZipRecruiter

Crestwood Behavioral Health, Inc., based in Sacramento, CA, US, is a recognized leader in the field of Behavioral Health. The company’s main offering includes a broad spectrum of services for adults with mental health needs, including campus-based services, day treatment programs, and community integration services. Established more than 50 years ago, Crestwood has a rich history grounded in a relentless pursuit of optimism, bravery, and an unwavering commitment to creating recovery-focused programs that uphold the rights and dignity of individuals living with mental health issues. Their mission is to provide a continuum of services that empower individuals living with mental health issues to realize recovery.

Industry

Offices of mental health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Sacramento, CA, US

Year founded

1968

Social media

Facebook

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