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Service Help Desk Jobs in Modesto, CA (NOW HIRING)

City of Merced

Systems Technician I/II (GIS)

Merced, CA · On-site

$54K - $75K/yr

Monitors and distributes help desk calls. Assist in the preparation of reports for budgeting ... Systems Technician I: (When assigned to Customer Service/Systems Support) Concepts of server ...

Marble Palace Inc.

Be Seen First

Front Desk Receptionist / Accounts Receivable Assistant

Stockton, CA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this position, you will greet guests entering the building and help direct them where they need ... Serve as the face of the company, offering friendly service to those entering the building or ...

FLS Connect

Political Account Manager

Oakdale, CA · On-site +1

Provide occasional support to internal teams, including mail production, QA, and help desk ... services preferred. * Exceptional organizational and multitasking skills. * Strong written and ...

OneSpan

Director, Product Management

Modesto, CA · Remote

$245K - $257K/yr

... in help desk incidents. Market Leadership & Advocacy * Engage with customers, prospects, and ... Deep understanding of highly regulated markets (financial services, fintech) and associated ...

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Showing results 21-40

All JobsService Help Desk JobsService Help Desk Jobs in Modesto, CA

Service Help Desk information

See Modesto, CA salary details

$11

$25

$38

How much do service help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service help desk in Modesto, CA is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $28.41 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What cities near Modesto, CA are hiring for Service Help Desk jobs?

Cities near Modesto, CA with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Modesto, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,421 per year, or $25.2 per hour.

Summer Camp Director (SHORT TERM) DEADLINE: 08/20/26 5:00 PM (PST)

Stanislaus County Office of Education

Modesto, CA • On-site

$245/day

Part-time

Posted 4 days ago

Job description

About the Employer
Working at the Stanislaus County Office of Education (SCOE) is an enriching experience, driven by a commitment to educational excellence and community impact. SCOE provides a dynamic work environment where employees play a crucial role in providing services and managing programs benefitting families and the community. SCOE fosters a culture of innovation and collaboration, encouraging staff to contribute their ideas and expertise to initiatives that positively influence student success. SCOE's emphasis on professional development ensures that employees have ample opportunities for continuous learning and growth, supporting their career advancement. With a dedication to inclusivity and a supportive workplace culture, SCOE offers an ideal setting for individuals passionate about education to make a meaningful difference in the lives of students.
Requirements / Qualifications
Comments and Other Information
APPLICATION PROCEDURES: If the application does not provide enough space for your work history, you may attach a PDF with additional work history. USE SAME FORMAT AS THE WORK HISTORY SECTION ON THE APPLICATION.
Screening is based on information provided on the application. Resumes are not reviewed during the screening process. Carefully identify & describe all information relating to qualifications. (Meeting the minimum qualifications for a position does not assure the candidate of an interview.)
APPLICANTS REQUIRING ASSISTANCE with their on-line application may contact the ED-JOIN HELP DESK AT (888) 900-8945 Monday - Friday, 8:00 AM - 5:00 PM FOR ASSISTANCE.
AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION, AMERICANS WITH DISABILITIES ACT EMPLOYER

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