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Service Help Desk Jobs in Minnesota (NOW HIRING)

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Provide initial triage and escalate Help Desk Service Tickets as needed. * Respond to support requests or system monitor alerts, which come in via multiple methods, including by phone and email ...

Stinson's

Help Desk Technician

Minneapolis, MN · On-site

$21 - $28.25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Law firm or professional services experience preferred. Essential Functions Reasonable ...

Stinson

Help Desk Technician

Minneapolis, MN · On-site

$21 - $28.25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Law firm or professional services experience preferred. Essential Functions Reasonable ...

Stinson's

Help Desk Technician

Minneapolis, MN · On-site

$21 - $28.25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Law firm or professional services experience preferred. Essential Functions Reasonable ...

Ellie Mental Health

Help Desk Specialist

Saint Paul, MN · On-site

$24 - $29/hr

The Help Desk Specialist provides essential IT support to our mental health providers and ... Provide remote technical assistance and support for incoming service tickets via emails and calls ...

New

Stinson LLP

Help Desk Technician

Minneapolis, MN

$21 - $28.25/hr

Description Summary The Help Desk Technician must be able to work with users of varied technical ... Law firm or professional services experience preferred. Essential Functions Reasonable ...

TEKsystems

Help Desk Technician

Two Harbors, MN

$22 - $30/hr

Help Desk Technician (IT Support) 📍 Two Harbors, MN 💲 $22-$30/hour 🕒 Full-Time | Contract ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Ellie Mental Health

Help Desk Specialist

Saint Paul, MN · On-site

$24 - $29/hr

The Help Desk Specialist provides essential IT support to our mental health providers and ... Provide remote technical assistance and support for incoming service tickets via emails and calls ...

New

TEKsystems

Help Desk Technician

Two Harbors, MN · On-site

$22 - $30/hr

Help Desk Technician (IT Support) 📍 Two Harbors, MN 💲 $22-$30/hour 🕒 Full-Time | Contract ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Cayuse Holdings

Help Desk Agent

Saint Paul, MN · On-site

$20 - $29/hr

Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system. * Escalate complex or unresolved issues to higher-level support staff or specialized IT ...

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

... services. We are known for providing the best staffing experience and taking great care of our ... Title: Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN ...

TEKsystems

Help Desk Technician

Two Harbors, MN · On-site

$22 - $30/hr

Skills Service Desk, Help Desk, Windows 10, Windows 11, Windows, Microsoft, M365, End User Support Top Skills Details Service Desk,Help Desk,Windows 10,Windows 11,Windows,Microsoft,M365,End User ...

TEKsystems

Help Desk Technician

Two Harbors, MN

$22 - $30/hr

Skills Service Desk, Help Desk, Windows 10, Windows 11, Windows, Microsoft, M365, End User Support Top Skills Details Service Desk,Help Desk,Windows 10,Windows 11,Windows,Microsoft,M365,End User ...

TEKsystems

Help Desk Technician

Two Harbors, MN

$22 - $30/hr

Skills Service Desk, Help Desk, Windows 10, Windows 11, Windows, Microsoft, M365, End User Support Top Skills Details Service Desk,Help Desk,Windows 10,Windows 11,Windows,Microsoft,M365,End User ...

TEKsystems

Help Desk Technician

Two Harbors, MN · On-site

$22 - $30/hr

Skills Service Desk, Help Desk, Windows 10, Windows 11, Windows, Microsoft, M365, End User Support Top Skills Details Service Desk,Help Desk,Windows 10,Windows 11,Windows,Microsoft,M365,End User ...

Three Point Solutions

Help Desk Specialist

Wayzata, MN · Hybrid

Help Desk Specialist Client: Food Manufacturing Company Duration: 6 Months (Temp-to-Hire) Location ... This role supports order management and internal customer service processes, with a strong focus on ...

TEKsystems

Help Desk Technician

Two Harbors, MN

$22 - $30/hr

... into the Service Desk are handled correctly and promptly. • Act on incidents which are ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsService Help Desk JobsService Help Desk Jobs in Minnesota

Service Help Desk information

See Minnesota salary details

$10

$23

$35

How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in Minnesota is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are popular job titles related to Service Help Desk jobs in Minnesota? For Service Help Desk jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Minnesota look for? The top searched job categories for Service Help Desk jobs in Minnesota are:
What cities in Minnesota are hiring for Service Help Desk jobs? Cities in Minnesota with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Minnesota as of May 2026, with employment types broken down into 4% As Needed, 76% Full Time, 12% Part Time, and 8% Temporary. Highlights an 40% Physical, 10% Hybrid, and 50% Remote job distribution, with an average salary of $48,665 per year, or $23.4 per hour.

Help Desk Analyst

Distinctive Staffing Solutions

Avon, MN • On-site

$21.25 - $29/hr

Temporary

Posted 8 days ago

Job description

Help Desk I

A DAY IN THE LIFE

  • Serves as the primary IT contact for helpdesk support calls across the entire end user environment.
  • Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone. Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.
  • Strives to provide first call resolution for all end users.
  • Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution.

WHAT YOU’LL NEED

  • One to three years of experience in the installation, configuration, and support of Windows based computer hardware, software, and peripherals required. Previous experience in and strong focus on customer service required.
  • Minimum of a two-year post-secondary degree in Information Technology or related field, or equivalent combinations of education and work experience required.

WHAT WILL SET YOU APART

  • Service Now experience is preferred.