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Service Help Desk Jobs in Kansas (NOW HIRING)

OTSI

Help Desk Analyst I

Topeka, KS

$19.25 - $26.25/hr

Support is delivered in a ServiceNow-driven environment with established service level objectives ... Help Desk, Desktop Support, or similar technical support environment. Experience supporting ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.

GDIT

Help Desk Technician II

Mcconnell Air Force Base, KS · On-site

$19.25 - $25.75/hr

Technical Support Services Job Qualifications: Skills: Collaboration, Computer Hardware, Computer ... Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, ...

Auburn Pharmacy Inc

LTC Help Desk Technician

Olathe, KS · On-site

$19 - $25.50/hr

Strong customer service instincts - patience, empathy, and clear communication * A problem-solving ... help desk experience required - if you've ever been the go-to person for fixing a family member ...

MCI Careers

IT Help Desk Technician

Wichita, KS

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topekas Information Technology department is seeking a motivated Help Desk Technician ... Respond to and process requests obtained through the IT service desk system. * Install, configure ...

City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Respond to and process requests obtained through the IT service desk system. * Install, configure ...

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Respond to and process requests obtained through the IT service desk system. * Install, configure ...

iQuasar LLC

... service and troubleshooting skills. • Ability to work independently and prioritize competing requests. Key Responsibilities • Ticket Management o Receive, prioritize, and input all help desk ...

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Service Help Desk information

See Kansas salary details

$9

$21

$32

How much do service help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service help desk in Kansas is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.99 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities in Kansas are hiring for Service Help Desk jobs?

Cities in Kansas with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,314 per year, or $21.3 per hour.

Help Desk Administrator

Creekstone Farms Premium Beef

Arkansas City, KS • On-site

Full-time

Re-posted 10 days ago

Job description

Job Description
The Network & Systems Support position is responsible for assisting with overall IT issues. Provide front line support for end user computing and addressing help desk tickets. Assist with troubleshooting applications, systems and network. Install and maintain a variety of systems and technologies.


Responsibilities
• Assist in daily tasks, with emphasis on addressing help desk tickets.
• Perform software and hardware improvements, upgrades, and patches.
• Create required reports in response to business user needs.
• Document, and maintain policies, procedures and associated training plans for system administration and appropriate use.


Position Requirements
Formal Education & Certification
• College degree in the field of computer science or related is preferred and/or 3 years equivalent work experience.
• Certifications in CCNA, MCSE, preferred


Knowledge & Experience
• Working technical knowledge of network, including Firewalls, Routers, Layer 3 switching, and Vlans. Windows Server 2019, Windows 10, VMware.
• Application support experience with Office 365, Active Directory, Terminal Services, etc.
• Knowledge of local area network, and wide area network administration.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining information.


Personal Attributes
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.


Work Conditions
• 40+ hour on-site work week with on-call availability.
• Sitting for extended periods of time.
• Standing for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables, scanners, systems, etc.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.


Creekstone Farms Premium Beef LLC is an Equal Employment Opportunity (EEO) Employer.