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Service Help Desk Jobs in Kansas (NOW HIRING)

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Utilize excellent customer service skills. Ensure timely and proper recording, documentation, and closure of tickets. Preserve and grow knowledge of help desk procedures, products, and services. Job ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Utilize excellent customer service skills. Ensure timely and proper recording, documentation, and closure of tickets. Preserve and grow knowledge of help desk procedures, products, and services. Job ...

Saint Francis Ministries

Help Desk Tier I

Salina, KS · On-site

$19 - $25.75/hr

The Tier I Help Desk Technician is a key member of the Service/Support Team. This level should gather as much information as possible from the end user. They are responsible for handling first level ...

Garmin International, Inc.

Help Desk Analyst 1

Olathe, KS · On-site

$19.75 - $27/hr

Answer Help Desk phones in a courteous and friendly manner * Research, resolve, and respond to ... Demonstrates basic familiarity with asset, service, monitoring, and documentation tools as well as ...

LinTech Global Inc.

Help Desk Specialist IV

Lenexa, KS · On-site

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation authority supporting EPA Region 7 IT operations. This role provides operational oversight for ...

New

LinTech Global

Help Desk Specialist IV

Lenexa, KS · On-site

$100K - $130K/yr

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation authority supporting EPA Region 7 IT operations. This role provides operational oversight for ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · Remote

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation authority supporting EPA Region 7 IT operations. This role provides operational oversight for ...

New

iQuasar LLC

... service and troubleshooting skills. • Ability to work independently and prioritize competing requests. Key Responsibilities • Ticket Management o Receive, prioritize, and input all help desk ...

IQUASAR LLC

Helpdesk Support Specialist

Lansing, KS · On-site

... service and troubleshooting skills. Ability to work independently and prioritize competing requests. Key Responsibilities Ticket Management o Receive, prioritize, and input all help desk requests ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client ... You will be helping out with computer replacements. General Responsibilities: Provides proactive ...

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All JobsService Help Desk JobsService Help Desk Jobs in Kansas

Service Help Desk information

See Kansas salary details

$9

$21

$32

How much do service help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for service help desk in Kansas is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.99 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What are popular job titles related to Service Help Desk jobs in Kansas? For Service Help Desk jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Kansas look for? The top searched job categories for Service Help Desk jobs in Kansas are:
What cities in Kansas are hiring for Service Help Desk jobs? Cities in Kansas with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Kansas as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,314 per year, or $21.3 per hour.
Help Desk Technician

Help Desk Technician

Hinkle Law Firm LLC

Wichita, KS • On-site

$18 - $24.25/hr

Full-time

Posted 9 days ago

Job description

Position Title: Help Desk Technician
Reports To: CISO
FLSA Status: Non-Exempt
Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role involves troubleshooting, problem-solving, and providing technical support to ensure the smooth functioning of our IT infrastructure. The successful candidate will assist with hardware and software issues, manage user accounts, and contribute to IT projects as needed. This position does not have the option of working remotely.
Essential Job Duties and Responsibilities:
Provide first-level contact and convey resolutions to user issues.
Properly escalate unresolved tickets to other members of the IT team.
Clearly communicate the issue when escalating requests.
Track, route, and redirect problems to correct resources.
Follow up with customers, provide feedback, and see problems through to resolution.
Utilize excellent customer service skills.
Ensure timely and proper recording, documentation, and closure of tickets.
Preserve and grow knowledge of help desk procedures, products, and services.
Job Qualifications:
Proven working experience in providing help desk support. This includes three (3) years of help desk experience.
Proficiency in Windows workstation administrative tasks and environments.
Extensive experience with Microsoft 365/Microsoft Office applications.
Working knowledge of help desk software, VPNs, and remote control.
Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Will perform all duties and responsibilities of this position with or without reasonable accommodation.
Working Hours:
Schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday and hours may vary.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities, or requirements.

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