ZipRecruiter

Log In

1

Service Help Desk Jobs in Kansas (NOW HIRING)

MSM Technology LLC

Senior Help Desk Specialist

Lenexa, KS · On-site

$70K - $85K/yr

Senior Help Desk Specialist (IV) MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience operating, modernizing, securing, and managing advanced ...

MSM Technology

Senior Help Desk Specialist

Lenexa, KS · On-site

MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience. They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the ...

Infotree Global Solutions

Help Desk Analyst

Olathe, KS · On-site

$19.75 - $27/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

New

Advisors Excel

Help Desk Technician

Topeka, KS · On-site

$18.75 - $25.50/hr

Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location ... Strong customer service and interpersonal skills * Solid understanding of Windows products; Windows ...

Advisors Excel

Help Desk Technician

Topeka, KS

$16.50 - $22.25/hr

Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location ... Strong customer service and interpersonal skills * Solid understanding of Windows products; Windows ...

KU Endowment

Help Desk Technician

Lawrence, KS

$52.50K/yr

Description Help Desk Technician Department: Information Systems Reports to: Manager, Technical ... Monitors association printer and copier resources for usage and service needs. Assists with the ...

KU Endowment

Help Desk Technician

Lawrence, KS · On-site

$52.50K/yr

Help Desk Technician Department: Information Systems Reports to: Manager, Technical Support FLSA ... service needs. • Assists with the production and maintenance of customized instruction and ...

Plateau Software Inc

Sr. Help Desk Specialist

Lenexa, KS · On-site

Senior Help Desk Specialist Plateau GRP is seeking an experienced and customer-focused Senior Help ... Monitor service desk queues, incident trends, and performance metrics to maintain established SLAs ...

Navstar

Sr. Help Desk Specialist

Lenexa, KS · On-site

Senior Help Desk Specialist Plateau GRP is seeking an experienced and customer-focused Senior Help ... Monitor service desk queues, incident trends, and performance metrics to maintain established SLAs ...

New

IntePros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... This senior technical role provides leadership and hands-on support for service desk operations ...

IntePros Federal

Help Desk Lead

Lenexa, KS

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... This senior technical role provides leadership and hands-on support for service desk operations ...

ResolveSoft Inc

Be Seen First

Help Desk Specialist IV - On site

Kansas City, KS · On-site

$100K - $120K/yr

Help Desk Specialist IV The Help Desk Specialist IV acts as the primary on-site liaison for the ... Create and manage escalation procedures to ensure Service Level Agreements (SLAs) are consistently ...

New

next page

Showing results 1-20

People also search for

All JobsService Help Desk JobsService Help Desk Jobs in Kansas

Service Help Desk information

See Kansas salary details

$9

$21

$32

How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in Kansas is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are popular job titles related to Service Help Desk jobs in Kansas? For Service Help Desk jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Kansas look for? The top searched job categories for Service Help Desk jobs in Kansas are:
What cities in Kansas are hiring for Service Help Desk jobs? Cities in Kansas with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Kansas as of May 2026, with employment types broken down into 4% As Needed, 64% Full Time, 28% Part Time, and 4% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $44,314 per year, or $21.3 per hour.
Senior Help Desk Specialist

Senior Help Desk Specialist

MSM Technology LLC

Lenexa, KS • On-site

$70K - $85K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Senior Help Desk Specialist (IV)

MSM Technology LLC is an award winning, high performing IT services company with 22+ years of experience operating, modernizing, securing, and managing advanced technology solutions. Our support and solutions focus on understanding mission requirements, high caliber staffing and delivery excellence across Defense, Homeland, Health, Civilian, and Commercial sectors.

The Senior Help Desk Specialist (IV) is the primary on-site leader responsible for the overall supervision the day-to-day operations of the help desk for a key U.S FEDERAL CLIENT.

Key responsibilities include:

  • Provide end-to-end customer support and just-in-time training support for the users and other designated authorized users of IT services.
  • Identifies, researches, and resolves complex technical problems.
  • Creates and manages escalation procedures and ensures service levels are maintained.
  • Documents, tracks, and monitors problems to ensure resolution in a timely manner.
  • ITIL v4: Experienced with a variety of the field's concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks. May lead and direct the work of others.
  • Proficiency in ServiceNow, handling incidents, supporting remote users, VIP users.
  • Typically reports to a project leader or manager.

Requirements

Must have:

  • Must be local to Lenexa, KS; relocation is not available.
  • Must Have Education: Bachelor's degree from an accredited College or University

Must have Experience:

  • IT Support/Help Desk: Minimum 6 years of experience working, supporting an IT Support Services Help Desk
  • Project Management: Minimum 2 years of experience in project management experience in the context of IT Service Desk support/services.
  • ITIL: Minimum 1 year of experience with ITIL principles and practical application
  • ServiceNow: Minimum 2 years of experience using ServiceNow
  • Service Level Management: Minimum 1 year of experience with managing teams of IT professionals supporting a large area of operation
  • U.S Federal IT Minimum 2 year of experience with support requirements and standards experience
  • U.S. Federal Security: Minimum 2 year of experience with strong familiarity with Federal IT security requirements and standards.
  • Leadership: Demonstrated experience interfacing with customers
  • Quality: Direct experience establishing processes, defining service level objectives, and managing performance against SLAs.

Preferred Skills

  • Service Now experience
  • Active ITIL v3, 4, or 5 Certification

Salary Description $70,000 - $85,000

Apply