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Service Help Desk Jobs in Kansas (NOW HIRING)

Dexian DISYS

Service Desk Analyst

Topeka, KS · On-site

$20 - $25/hr

Required Skills * 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support or similar environment * Strong troubleshooting and customer service skills across: * Windows 10/11 ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client ... You will be helping out with computer replacements. General Responsibilities: Provides proactive ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client ... You will be helping out with computer replacements. General Responsibilities: Provides proactive ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client ... You will be helping out with computer replacements. General Responsibilities: Provides proactive ...

Seaboard Foods

Senior Service Desk Engineer

Merriam, KS · On-site

The Sr. Service Desk Engineer is a pivotal member of the IT support organization, responsible for overseeing the maintenance and optimization of core Service Desk support applications and associated ...

Genesis Health Clubs

Desk Coordinator

Wichita, KS · On-site

Customer service abilities Physical Requirements: * Ability to stand for long periods of time ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

TEKsystems

Helpdesk Support Specialist

Topeka, KS

$18 - $19/hr

... Help desk support, service now, troubleshooting, customer service, active directory, mobile devicing, imaging, asset management, inventory management, comptia a+, microsoft certified professional ...

TEKsystems

Helpdesk Support Specialist

Topeka, KS · On-site

$18 - $19/hr

Mobile devices and smartphones Skills Desktop, Help desk support, service now, troubleshooting, customer service, active directory, mobile devicing, imaging, asset management, inventory management ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

... financial services and technology industries. This location benefits from proximity to major ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

... financial services and technology industries. This location benefits from proximity to major ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Provides proactive, high level of customer service to Terracon employees on a variety of technical ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Provides proactive, high level of customer service to Terracon employees on a variety of technical ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

Cedar Cares, Inc

Trade Desk Associate

Overland Park, KS · On-site

$50 - $70/hr

Role Overview The Associate, Trade Desk is an entry‑level role designed for individuals eager to ... Health, dental and vision benefits, including access to telemedicine and mental health services ...

New

LRS

Service Desk Technician 3

Kansas City, KS · On-site

$22 - $25/hr

Use existing processes and tools (e.g., problem management database and help desk systems) to ... service skills Able to communicate and translate complex technical topics into easy-to-understand ...

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Showing results 21-40

All JobsService Help Desk JobsService Help Desk Jobs in Kansas

Service Help Desk information

See Kansas salary details

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How much do service help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service help desk in Kansas is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.99 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities in Kansas are hiring for Service Help Desk jobs?

Cities in Kansas with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,314 per year, or $21.3 per hour.

Service Desk Analyst

Dexian DISYS

Topeka, KS • On-site

$20 - $25/hr

Other

Posted 17 days ago

Job description


Job Description:
Position : Service Desk Analyst


Location : Topeka Kansas


Pay Range: $20/hr - $25/hr on W2


Duration: 12+ months



Job Summary


This role combines strong technical fundamentals with clear communication in a ServiceNow-driven environment, supporting everything from end-user devices to MS 365, identity/access needs, and connectivity challenges. You'll work primarily remotely with occasional hands-on support, collaborating with a team that values reliability, professionalism, and continuous improvement.



Required Skills



  • 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support or similar environment

  • Strong troubleshooting and customer service skills across:


    • Windows 10/11 workstations and laptops

    • MS 365 (Outlook, Teams, OneDrive, SharePoint)

    • VPN/remote access and basic connectivity/network troubleshooting

    • Hardware/peripherals (docks, monitors, printers, webcams, etc.)


  • Experience working within a ticketing workflow (logging, documenting, tracking, meeting SLAs), including ServiceNow (Incident/Request/Knowledge)

  • Working knowledge of identity and access processes (password resets, access provisioning, MFA enrollment)

  • Ability to prioritize, manage multiple requests, and navigate multiple applications at the same time

  • Clear written and verbal communication with both technical and non-technical users

  • Professional judgment, attention to detail, adaptability, and teamwork mindset



Nice to Have Skills



  • Experience supporting:


    • MS Entra ID (Azure AD)

    • MS Intune or other endpoint/mobile device management (MDM) tools

    • iOS/Android corporate device enrollment, configuration, and troubleshooting

    • Citrix virtual desktop/application environments


  • Exposure to enterprise IT support in a large corporate environment (utility experience is a plus)

  • Familiarity with security best practices, user verification, and cybersecurity awareness


Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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