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Service Help Desk Jobs in Junction City, KS (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Manhattan, KS · On-site

$13.25 - $16.75/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... to help guests plan. * Problem-Solving: Resolving guest concerns or complaints effectively ...

Commonwealth Hotels

Guest Service Agent

Manhattan, KS

$13.25 - $16.75/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... to help guests plan. * Problem-Solving: Resolving guest concerns or complaints effectively ...

Commonwealth Hotels

Guest Service Agent

Manhattan, KS

$12.75 - $16.25/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... to help guests plan. * Problem-Solving: Resolving guest concerns or complaints effectively ...

Corvias

Warehouse Associate

Fort Riley, KS · On-site

$15 - $17.75/hr

This includes, but not limited to, maintenance teams and residents utilizing the self-help desk ... Designs and delivers products and services with the customer experience top of mind. * Teamwork and ...

Parker

Intern IT

Manhattan, KS · On-site

$13.25 - $17.75/hr

The IT Intern is an entry level position that participates in various digital and IT business related projects while providing excellent customer service through implementation support and help desk ...

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Service Help Desk information

See Junction City, KS salary details

$10

$22

$33

How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in Junction City, KS is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What job categories do people searching Service Help Desk jobs in Junction City, KS look for? The top searched job categories for Service Help Desk jobs in Junction City, KS are:
Service Help Desk jobs near you
Information Systems Support Analyst

Information Systems Support Analyst

Astra Bank

Abilene, KS • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Information System Support Analyst
Astra Bank / Astra Financial Group
Bring your curiosity. Build your career. Make an impact.
Are you someone who enjoys solving problems, learning new technologies, and being the go-to person when something needs to get fixed? We're looking for a motivated and eager-to-learn Network Support Analyst to join our IT team.
This role is more than just a help desk position-it's an opportunity to grow your technical skills, gain hands-on experience with network and systems infrastructure, and play a key role in keeping our organization running smoothly. If you're driven, proactive, and ready to take ownership of your work, we want to hear from you.
What You'll Do
As our Network Support Analyst, you'll serve as the first point of contact for IT support, while also expanding your experience into network and systems administration.
You will:
  • Provide responsive, high-quality support to employees across all locations
  • Troubleshoot and resolve technical issues while ensuring a great user experience
  • Support network, server, and telecommunications systems
  • Assist with system maintenance, updates, and infrastructure improvements
  • Participate in cybersecurity efforts, access management, and audit readiness
  • Maintain accurate documentation and contribute to system reliability
What We're Looking For
We're not just hiring for skills-we're hiring for attitude and drive. The right candidate is someone who:
  • Is eager to learn and grow in a hands-on IT environment
  • Takes initiative and owns problems through to resolution
  • Enjoys helping others and delivers excellent customer service
  • Thinks critically and can troubleshoot beyond the obvious
  • Is adaptable and excited about evolving technology
Preferred Qualifications
  • Associate or Bachelor's degree in IT, Networking, Computer Science, or related field
  • 2-4 years of experience in IT support or networking (preferred, not required)
  • Working knowledge of:
    • Microsoft Windows environments
    • Microsoft 365
    • Basic networking concepts
  • Strong communication, organization, and documentation skills
Why Join Us?
At Astra Bank, you'll be part of a team that values growth, collaboration, and continuous improvement. This role offers the opportunity to:
  • Expand beyond help desk into network and systems support
  • Gain exposure to cybersecurity and infrastructure operations
  • Work alongside experienced IT professionals
  • Build a long-term career in a supportive environment
Additional Details
  • Full-time, Monday-Friday (40 hours/week)
  • Occasional after-hours support as needed
  • Ability to lift 20-40 lbs. and travel between locations

If you're ready to bring your energy, curiosity, and problem-solving mindset to a role where you can truly grow-apply today.
Astra Bank is an Equal Opportunity Employer. The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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