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Service Help Desk Jobs in Bronx, NY (NOW HIRING)

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Help Desk Support

Hillside, NJ · On-site

$20.25 - $27.50/hr

The Computer Help Desk Support will provide support to the administrative and academic technology ... of service to end users. -Provides training to end users on all hardware/software systems and ...

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Knowledge of ConnectWise service desk, and ConnectWise automate a plus This is a full time position

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Help Desk Specialist

Cranford, NJ · On-site

$51K - $56K/yr

Characteristics, Duties, and Responsibilities • Provides help desk services and support to all desktops, laptops, tablets and printers. • Fields incoming help requests from end users via ...

Help Desk Specialist

Cranford, NJ · On-site

$51K - $56K/yr

Characteristics, Duties, and Responsibilities • Provides help desk services and support to all desktops, laptops, tablets and printers. • Fields incoming help requests from end users via ...

Help Desk Specialist

Union, NJ · On-site

$51K - $56K/yr

Help Desk Specialist The Help Desk Specialist role is to provide help desk support services to all end users (faculty/staff/students). This includes receiving, prioritizing, documenting, and actively ...

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

About the job Help Desk Technician Nebulon Dynamics Limited Who We Are: At Nebulon Dynamics , we ... Customer-Centric Service: * Ensure every interaction is positive, professional, and solution ...

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

We're seeking a talented Help Desk Technician to join our team in a dynamic midtown Manhattan ... Leverage your strong customer service skills to troubleshoot a wide range of issues (password ...

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Law firm or professional service firm background a plus * Potential for travel to other offices as ...

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Showing results 1-20

Service Help Desk information

See Bronx, NY salary details

$11

$24

$38

How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in Bronx, NY is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $28.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are popular job titles related to Service Help Desk jobs in Bronx, NY? For Service Help Desk jobs in Bronx, NY, the most frequently searched job titles are:
What cities near Bronx, NY are hiring for Service Help Desk jobs? Cities near Bronx, NY with the most Service Help Desk job openings:
Infographic showing various Service Help Desk job openings in Bronx, NY as of May 2026, with employment types broken down into 17% As Needed, 66% Full Time, and 17% Part Time. Highlights an 40% Physical, 10% Hybrid, and 50% Remote job distribution, with an average salary of $51,763 per year, or $24.9 per hour.
Help DESK

$18/hr

Contractor

Posted 17 days ago


Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Help desk support needs A+, N+, or  any other OEM vendor certification

Help desk support  1-5 years experience

Provide
first-level remote IT services or assist in the delivery of higher
level services to our customers Properly enter all calls into the
helpdesk system


Help desk support must be team player

Additional Information

$18/hr

12months


Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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