About Provision People
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Solana Beach, CA, US
Year founded
2016
$22 - $29.75/hr
Other
This job posting has expired and is no longer accepting applications. Check out similar jobs
Job description
Summary:
Our award-winning client is seeking a Help Desk Technician to join their team. We're seeking a talented Help Desk Technician to join our team in a dynamic midtown Manhattan office. You'll provide exceptional onsite support to a dedicated client while also remotely assisting our broader customer base.
Responsibilities:
Our award-winning client is seeking a Help Desk Technician to join their team. We're seeking a talented Help Desk Technician to join our team in a dynamic midtown Manhattan office. You'll provide exceptional onsite support to a dedicated client while also remotely assisting our broader customer base.
Responsibilities:
- Split your time between onsite client support (20 hrs) and remote support for our client customers (20 hrs).
- Gain a thorough understanding of our client's practices through a comprehensive 3-week training program.
- Leverage your strong customer service skills to troubleshoot a wide range of issues (password resets, printer setups, OS updates, workstation migrations, server issues, MDM).
- Participate in our on-call rotation (with additional compensation).
- Collaborate with the Service Desk Manager and team through regular check-ins and monthly company meetings (breakfast included!).
- Continuously learn, be challenged, and grow within a supportive environment.
- A problem-solving pro with a passion for technology.
- Proficiency in:
- Microsoft Windows, MacOS, iOS, Android
- Application troubleshooting
- Network layers 1-3 troubleshooting
- Email security and client education
- M365/Google Admin, Workspace, SharePoint
- Server troubleshooting (Server 2012-2022, MacOS Server, NAS)
- Email migrations and various email services
- Enterprise network equipment (SonicWall, Meraki, Unifi)
- Backup, VPN, RAID configuration across platforms
- VoIP, spam filtering, advanced email troubleshooting
- Printer relays through O365/Google
- A minimum of 3 years experience supporting Windows and Apple environments.
- Strong PC hardware and software support skills (adding RAM, SSD replacement, command line knowledge).
- Expertise in Apple OS upgrades, migrations, iOS support, and MDM.
- A knack for building strong client relationships and explaining technical concepts clearly.
- The ability to thrive in a team environment, seeking help when needed while taking ownership of tasks.
- Excellent multitasking skills and a keen understanding of ticket prioritization.
- Experience with ticketing systems (RMM tools, PSA software).
provisionpeople.com
Most Popular Jobs Similar to Help Desk Technician
help desk tech
help desk support technician
it help desk technician
helpdesk technician
helpdesk support technician
it help desk specialist
help desk specialist
it helpdesk technician
help desk support specialist
help desk analyst
Other Helpful Pages Related To Help Desk Technician
Help Desk Technician Salaries
Help Desk Technician Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a Help Desk Technician?
A: To succeed as a Help Desk Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with common software applications, and knowledge of networking fundamentals. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with customers, and the ability to work effectively in a team environment. By combining these technical and soft skills, Help Desk Technicians can efficiently resolve customer issues, build trust, and lay the foundation for a successful career in IT support and customer service.
Q: What is the career path for a Help Desk Technician?
A: A Help Desk Technician's typical career progression involves starting as a junior support specialist, advancing to a mid-level technical support specialist or senior help desk technician, and eventually moving into senior technical leadership roles such as technical team lead or IT operations manager. Key opportunities for skill development include learning IT service management frameworks, expanding technical expertise into areas like cloud computing, cybersecurity, or network administration, and developing strong communication and problem-solving skills. Long-term career prospects may lead to roles like IT project manager, service delivery manager, or even a career transition into specialized fields like IT consulting or technical sales.