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It Helpdesk Assistant Jobs in Bronx, NY (NOW HIRING)

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure ... Collaborate cross-functionally to support employee onboarding and offboarding processes. * Assist ...

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure ... Collaborate cross-functionally to support employee onboarding and offboarding processes. * Assist ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... Keep office technology running smoothly, including TVs, displays, and meeting rooms * Assist with ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... Keep office technology running smoothly, including TVs, displays, and meeting rooms * Assist with ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... Keep office technology running smoothly, including TVs, displays, and meeting rooms * Assist with ...

Revivn

Junior IT Helpdesk Technician

New York, NY · On-site

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... Keep office technology running smoothly, including TVs, displays, and meeting rooms * Assist with ...

Vanguard Group Staffing

IT Help Desk Associate

New York, NY · On-site

$25 - $30/hr

IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These ... Answering incoming calls for the Helpdesk * Assisting users with their computers, laptops, printers ...

The Atlantic Group

IT Analyst

Manhattan, NY

Provide IT helpdesk support, resolving hardware, software, and network issues * Support and ... * Assist with employee onboarding and offboarding * Maintain accurate documentation of procedures ...

LeadStack Inc.

IT Support Specialist

Manhattan, NY · On-site

$34.25/hr

... Assist with AV setup for internal meetings and events Okta, Google, and software service administration Deploy and support software to end-users Respond to support requests in the IT Helpdesk both in ...

LeadStack Inc.

IT Support Specialist

Manhattan, NY · On-site

$34.25/hr

... Assist with AV setup for internal meetings and events Okta, Google, and software service administration Deploy and support software to end-users Respond to support requests in the IT Helpdesk both in ...

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It Helpdesk Assistant information

See Bronx, NY salary details

$10

$21

$34

How much do it helpdesk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk assistant in Bronx, NY is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant, and why are they important?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What job makes $10,000 a month without a degree?

An IT Helpdesk Assistant typically does not earn $10,000 a month without advanced experience or certifications. High-paying roles in tech, such as software developers, cybersecurity specialists, or cloud engineers, can reach that level with relevant skills and certifications, but they usually require specialized training beyond a basic helpdesk position.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

What are the most commonly searched types of It Helpdesk jobs in Bronx, NY? The most popular types of It Helpdesk jobs in Bronx, NY are:
What are popular job titles related to It Helpdesk Assistant jobs in Bronx, NY? For It Helpdesk Assistant jobs in Bronx, NY, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Assistant jobs in Bronx, NY look for? The top searched job categories for It Helpdesk Assistant jobs in Bronx, NY are:
What cities near Bronx, NY are hiring for It Helpdesk Assistant jobs? Cities near Bronx, NY with the most It Helpdesk Assistant job openings:
It Helpdesk Assistant jobs near you

Temporary IT Helpdesk

DHD Consulting

Englewood Cliffs, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the job Temporary IT Helpdesk
User IT Support

  • On-site or remote support for IT-related hardware and software issues.
  • Technical support for business applications such as MS Teams, MS Office, Trellix (security
solution), and internal systems such as GSI and PiLOS.
  • Setting up, configuring, and maintaining user devices, including laptops, printers, and
mobile devices.
  • Installing, configuring, modifying, and performing minor repairs on hardware and software
as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
  • Managing VPN access for remote users, supporting password resets, installation or
reinstallation, and ensuring smooth connectivity to the internal network.
  • Diagnosing and resolving issues related to hardware, software, operating systems, and local
network connectivity to maintain business continuity.
  • Providing warehouse operations support via phone or live chat in case of technical issues.
  • Supporting users during the onboarding/offboarding process to ensure a smooth transition of
system access and IT equipment such as laptops (equipment support and verification of
equipment return to HR).
IT Asset Management
  • Maintaining up-to-date inventory and documentation of IT assets and configurations.
  • Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT
equipment in offices and warehouses.
  • Reviewing new requests for all IT assets or accessories.
  • Obtaining quotes to determine the best purchase option after comparing prices and
specifications.
  • Verifying all items upon arrival and ensuring delivery to the correct location.
  • Handling the procurement process for IT equipment, including laptops, network equipment,
and peripherals needed for office and warehouse environments.
  • Ensuring proper allocation and maintenance of equipment and maintaining records of asset
lifecycle (deployment, upgrade, repair, disposal).
  • Collaborating with vendors to ensure timely delivery and installation of purchased
equipment.
  • IT Documentation and Reporting
  • Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
  • Creating user guides or quick reference materials for common tools or procedures.
  • Generating regular reports on weekly Helpdesk activities.

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