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It Helpdesk Associate Jobs in Bronx, NY (NOW HIRING)

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences ...

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences ...

Vanguard Group Staffing

IT Help Desk Associate

New York, NY · On-site

$25 - $30/hr

IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These ... Answering incoming calls for the Helpdesk * Assisting users with their computers, laptops, printers ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY · On-site

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

The Atlantic Group

IT Analyst

Manhattan, NY

Provide IT helpdesk support, resolving hardware, software, and network issues * Support and maintain Windows 11, Lenovo X1, Windows Servers, and macOS platforms * Troubleshoot and support networking ...

Heidi Health

IT Administrator

Manhattan, NY · On-site

Heidi IT Administrator Healthcare needs a better rhythm: one that keeps care continuous and deeply ... We're a team of doctors, engineers, designers, researchers, and creatives building tools that help ...

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It Helpdesk Associate information

See Bronx, NY salary details

$15

$22

$34

How much do it helpdesk associate jobs pay per hour?

As of May 27, 2026, the average hourly pay for it helpdesk associate in Bronx, NY is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Bronx, NY? The most popular types of It Helpdesk jobs in Bronx, NY are:
What are popular job titles related to It Helpdesk Associate jobs in Bronx, NY? For It Helpdesk Associate jobs in Bronx, NY, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Bronx, NY look for? The top searched job categories for It Helpdesk Associate jobs in Bronx, NY are:
What cities near Bronx, NY are hiring for It Helpdesk Associate jobs? Cities near Bronx, NY with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Bronx, NY as of May 2026, with employment types broken down into 3% Full Time, 91% Part Time, 3% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $46,513 per year, or $22.4 per hour.

Temporary IT Helpdesk

DHD Consulting

Englewood Cliffs, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the job Temporary IT Helpdesk
User IT Support

  • On-site or remote support for IT-related hardware and software issues.
  • Technical support for business applications such as MS Teams, MS Office, Trellix (security
solution), and internal systems such as GSI and PiLOS.
  • Setting up, configuring, and maintaining user devices, including laptops, printers, and
mobile devices.
  • Installing, configuring, modifying, and performing minor repairs on hardware and software
as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
  • Managing VPN access for remote users, supporting password resets, installation or
reinstallation, and ensuring smooth connectivity to the internal network.
  • Diagnosing and resolving issues related to hardware, software, operating systems, and local
network connectivity to maintain business continuity.
  • Providing warehouse operations support via phone or live chat in case of technical issues.
  • Supporting users during the onboarding/offboarding process to ensure a smooth transition of
system access and IT equipment such as laptops (equipment support and verification of
equipment return to HR).
IT Asset Management
  • Maintaining up-to-date inventory and documentation of IT assets and configurations.
  • Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT
equipment in offices and warehouses.
  • Reviewing new requests for all IT assets or accessories.
  • Obtaining quotes to determine the best purchase option after comparing prices and
specifications.
  • Verifying all items upon arrival and ensuring delivery to the correct location.
  • Handling the procurement process for IT equipment, including laptops, network equipment,
and peripherals needed for office and warehouse environments.
  • Ensuring proper allocation and maintenance of equipment and maintaining records of asset
lifecycle (deployment, upgrade, repair, disposal).
  • Collaborating with vendors to ensure timely delivery and installation of purchased
equipment.
  • IT Documentation and Reporting
  • Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
  • Creating user guides or quick reference materials for common tools or procedures.
  • Generating regular reports on weekly Helpdesk activities.

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