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Msp Help Desk Jobs in Bronx, NY (NOW HIRING)

Benton Partners

Help Desk Analyst x2

Manhattan, NY · On-site

$22.50 - $30.75/hr

They used to outsource these jobs to an MSP and now bringing things in house. MUST have scripting ... help desk their whole career (i.e. a Windows engineer etc)

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY

$41K - $52K/yr

Qualifications Experience: 1-3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY · On-site

$41K - $52K/yr

Qualifications Experience: 1-3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Requirements Required Qualifications * 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop ...

Magna5 MS LLC

Tier 2 Systems Engineer - NY

New York, NY

$70K - $90K/yr

Requirements Required Qualifications * 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop ...

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$39.1K

$87.3K

$129.7K

How much do msp help desk jobs pay per year?

As of May 27, 2026, the average yearly pay for msp help desk in Bronx, NY is $87,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $104,200.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk job?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the Msp Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.
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What are the most commonly searched types of Msp Help Desk jobs in Bronx, NY? The most popular types of Msp Help Desk jobs in Bronx, NY are:
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What cities near Bronx, NY are hiring for Msp Help Desk jobs? Cities near Bronx, NY with the most Msp Help Desk job openings:
Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Bronx, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $87,280 per year, or $42 per hour.

Help Desk Analyst x2

Benton Partners

Manhattan, NY • On-site

$22.50 - $30.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title

Years of experience: 2 - 4 ideally (doesn't want to see people with more than 5) Target compensation: up to 200k ideally (if someone is above this and a rockstar still send but doesn't think help desks guys will be paid that much)

Reason for vacancy: They used to outsource these jobs to an MSP and now bringing things in house.

MUST have scripting experience in both Windows and Powershell MUST have a college degree MUST come from a high stress environment (he wants a hedge fund- no banks or private equity he said.) Non compete and notice period: willing to wait up to 90 days but not more

They are mostly supporting traders who are on Windows, so no need for any Linux experience Sell of the role? It could eventually turn into a Core Infrastructure role for the firm down the line so they won't be stuck in help desk their whole career (i.e. a Windows engineer etc)

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