ZipRecruiter

Log In

1

Tier 1 Helpdesk Jobs in Bronx, NY (NOW HIRING)

SOFIE

Tier 1 IT Onsite Support Technician

Totowa, NJ · On-site

$21.75 - $30/hr

Tier 1 IT Onsite Support Technician SOFIE Manufacturing Facility - Totowa, NJ Position Overview The ... Previous experience in IT support / help desk environment is a requirement. * Strong problem ...

SOFIE Co.

Tier 1 IT Onsite Support Technician

Totowa, NJ · On-site

$21.75 - $30/hr

Tier 1 IT Onsite Support Technician SOFIE Manufacturing Facility - Totowa, NJ Position Overview The ... Previous experience in IT support / help desk environment is a requirement. * Strong problem ...

Wasserman

Help Desk Technician, IT

Brooklyn, NY · On-site

$45K - $52K/yr

Tier 1 Help Desk Technician THE · TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE · ...

Belcan

Remote Tier 1 IT Help Desk Analyst

Brooklyn, NY · Remote

$21.75 - $29.50/hr

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Promote and encourage a "one team" attitude at all levels internally and externally. Qualifications:

InterSources

Helpdesk Escalation Manager

Manhattan, NY · On-site

Helpdesk Escalation Manager & IT Support Process Improvement Lead Location: Hybrid in NYC (Local ... across our Tier 1 through Tier 3 structure, optimize our ServiceNow environment, and build the ...

Magna5 MS LLC

Tier 2 Systems Engineer - NY

New York, NY

$70K - $90K/yr

Mentor Tier 1 technicians and help elevate overall team capability. * Provide feedback to improve tools, processes, and service delivery. * Maintain strong customer relationships with a focus on ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Mentor Tier 1 technicians and help elevate overall team capability. * Provide feedback to improve tools, processes, and service delivery. * Maintain strong customer relationships with a focus on ...

nimble

IT Help Desk Technician

New Hyde Park, NY

We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...

next page

Showing results 1-20

People also search for

All JobsTier 1 Helpdesk JobsTier 1 Helpdesk Jobs in Bronx, NY

Tier 1 Helpdesk information

See Bronx, NY salary details

$13

$24

$35

How much do tier 1 helpdesk jobs pay per hour?

As of May 27, 2026, the average hourly pay for tier 1 helpdesk in Bronx, NY is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk job?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Tier 1 Helpdesk position, and why are they important?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are the typical daily responsibilities for a Tier 1 Helpdesk team member?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.
More about Tier 1 Helpdesk jobs
What are the most commonly searched types of Tier 1 Helpdesk jobs in Bronx, NY? The most popular types of Tier 1 Helpdesk jobs in Bronx, NY are:
What are popular job titles related to Tier 1 Helpdesk jobs in Bronx, NY? For Tier 1 Helpdesk jobs in Bronx, NY, the most frequently searched job titles are:
What job categories do people searching Tier 1 Helpdesk jobs in Bronx, NY look for? The top searched job categories for Tier 1 Helpdesk jobs in Bronx, NY are:
What cities near Bronx, NY are hiring for Tier 1 Helpdesk jobs? Cities near Bronx, NY with the most Tier 1 Helpdesk job openings:
Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Bronx, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,165 per year, or $24.1 per hour.
Desktop Support Technician - Tier 1

Desktop Support Technician - Tier 1

Solvere One

Manhattan, NY • On-site

$67K - $77K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About the Company
Solvere Onehas established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere Onefocuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. Weprovide executive-level, white-glove support.
Opening
Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff.
Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.
This role reports to the Service Delivery Manager.
Position Requirements:
Examples of essential duties are interpreted as being descriptive and not restrictive.
  • Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
  • Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.
  • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
  • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
  • Create detailed technical documentation for resolutions of issues.
  • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
  • Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
  • Update and maintain hardware inventory
  • Audio/visual support for conference and training room equipment

Required Technical Experience:
  • Microsoft Windows Desktop OS installation and support
  • Apple / Mac Desktop OS installation and support
    Google Admin
    Microsoft Office 365 administration and support
  • iPhone / Android troubleshooting
  • Multi-factor Authentication configuration and support

Preferred Technical Experience:
  • ConnectWise Manage
  • ConnectWise Automate
  • IT Glue
  • Sophos suite of solutions

This is a full-time, salaried position. Salary commensurate with experience.
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

Apply