$21.75 - $30/hr
Full-time
Posted 16 days ago
SOFIE rating
8.7
Based on 5 frontline employees who took The Breakroom Quiz
14th of 70 rated pharmaceutical
Job description
SOFIE Manufacturing Facility - Totowa, NJ
Position Overview
The Tier 1 IT Onsite Support Technician is responsible for providing first-level IT support at the SOFIE manufacturing facility in Totowa, NJ. This role focuses on overnight operations and is critical to maintaining uninterrupted technology services for SOFIE facilities across the United States.
Work Schedule
- Hours: 11:00 PM to 7:00 AM, Sunday through Friday
- Location: Totowa, NJ - NJ3 SOFIE Manufacturing Facility
Key Responsibilities
- Serve as the primary contact for IT support calls during overnight hours.
- Resolves Tier 1 nighttime support tickets efficiently and accurately.
- Assist all SOFI facilities with troubleshooting hardware and software issues, ensuring minimal disruption to manufacturing operations.
- Provide Tier 1 support and triage for all SOFIE facilities across the US, escalating issues as needed to higher-level IT personnel.
- Document support activities and maintain accurate records of ticket resolutions.
- Monitor facility systems for any irregularities and proactively address potential issues.
- Documents and troubleshooting for printers at all SOFIE facilities. Problem solves any issues or irregularities.
- Works in Office 365 and Windows Active Directory to manage and maintain accounts and do password resets as needed.
Qualifications
- High school diploma or equivalent required; associate degree or technical certification in IT preferred.
- Previous experience in IT support / help desk environment is a requirement.
- Strong problem-solving and communication skills.
- Ability to work independently during overnight shifts.
- Familiarity with common operating systems, network troubleshooting, and basic IT hardware.
Physical Requirements
- Ability to stand, walk, and move throughout the manufacturing facility as needed.
- Occasional lifting of IT equipment up to 25 lbs.
Application Process
Interested candidates should submit their resume and cover letter to SOFIE.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
