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Tier 1 Helpdesk Jobs in Bronx, NY (NOW HIRING)

Empire State

IT Business Analyst, Tier 1

Manhattan, NY · On-site

$85K - $90K/yr

Analyze data and develop reports providing insight into business performance, trends, and opportunities helping stakeholders make informed decisions and drive continuous improvements. * Coordinate ...

StateJobsNY

IT Business Analyst, Tier 1

Bronx, NY · Hybrid

Analyze data and develop reports providing insight into business performance, trends, and opportunities helping stakeholders make informed decisions and drive continuous improvements. * Coordinate ...

New York State

IT Business Analyst, Tier 1

Manhattan, NY · On-site

$85K - $90K/yr

Analyze data and develop reports providing insight into business performance, trends, and opportunities helping stakeholders make informed decisions and drive continuous improvements. Coordinate with ...

Empire State

IT Business Analyst, Tier 1

Manhattan, NY · On-site

Analyze data and develop reports providing insight into business performance, trends, and opportunities helping stakeholders make informed decisions and drive continuous improvements. * Coordinate ...

Boulevard

Manager, Customer Support

Manhattan, NY · On-site +1

The Manager of Tier 1 Support will be expected to be available and responsive during business hours ... Identify and lead efforts to scale Support resources such as our Help Center, internal ...

Tandym Group

Help Desk Support Specialist

Manhattan, NY · On-site

An education network in New York City is actively seeking a new Help Desk Support Specialist to ... Troubleshooting Tier 1 issues related to hardware, software, and access * Providing both in-person ...

Wasserman Media

Help Desk Technician, IT

Manhattan, NY · On-site

$45K - $52K/yr

TEAM JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through ...

Teamwass

Help Desk Technician, IT

New York, NY · On-site

$45K - $52K/yr

JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through both ...

Wasserman Media

Help Desk Technician, IT

Brooklyn, NY · On-site

$45K - $52K/yr

TEAM JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through ...

Knot

Account Executive, Enterprise

New York, NY · On-site

$280K - $300K/yr

Execute Knot's enterprise banking sales playbook by prospecting, engaging, and closing Tier 1 ... Provide structured feedback from customer and partner interactions to help refine messaging and ...

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Tier 1 Helpdesk information

See Bronx, NY salary details

$13

$24

$35

How much do tier 1 helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 1 helpdesk in Bronx, NY is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk job?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Tier 1 Helpdesk position, and why are they important?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are the typical daily responsibilities for a Tier 1 Helpdesk team member?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.
More about Tier 1 Helpdesk jobs
What are the most commonly searched types of Tier 1 Helpdesk jobs in Bronx, NY? The most popular types of Tier 1 Helpdesk jobs in Bronx, NY are:
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What cities near Bronx, NY are hiring for Tier 1 Helpdesk jobs? Cities near Bronx, NY with the most Tier 1 Helpdesk job openings:
Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Bronx, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,165 per year, or $24.1 per hour.
IT Help Desk Technician

IT Help Desk Technician

Nimble Solutions

New Hyde Park, NY • On-site

Full-time

Posted 26 days ago

Job description

Job Type
Full-time
Description
Why you'll want to work at nimble!
This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building.
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking technical assistance, this position requires strong problem-solving skills, effective communication, and the ability to troubleshoot and resolve basic technical problems.
On a typical day, you will be:
  • Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues
  • Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems)
  • Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions
  • Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting
  • Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards
  • Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices
  • Maintain an inventory of IT assets such as hardware, software, and peripherals
  • Assist in setting up new users with accounts, systems, and equipment
  • Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users
  • Perform other duties as assigned by the Help Desk Manager or IT team

Requirements
Who you are:
  • Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues
  • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP)
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems
  • Excellent communication skills - both verbal and written, with the ability to explain technical concepts to non-technical users
  • Strong customer service skills, with a positive attitude and professional demeanor
  • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment
  • Ability to work well both independently and as part of a team
  • Knowledge of FreshService ticketing systems is a plus
  • Experience with SCCM and\or Intune a plus

Apply