Tier 1 Helpdesk Jobs in Bronx, NY (NOW HIRING)

Job Title: IT Support Specialist

Job Description

This in-office IT Support Specialist role serves as the primary technical partner for the New York office, delivering seamless, white-glove support to employees, executive leadership, and their assistants. You will anticipate technology needs, enable productivity, and resolve issues with minimal disruption while operating confidently in a fast-paced, high-growth environment. The position combines deep technical expertise with strong interpersonal skills and the ability to remain composed in high-pressure, high-visibility situations.

Responsibilities

• Serve as the primary IT support contact for the New York office, acting as the face of IT for approximately 200 users and supporting a growing user base expected to reach 350 within the next year.
• Provide dedicated, white-glove IT support to C-level executives, senior leaders, and their direct staff, resolving issues quickly, calmly, and discreetly in high-pressure situations, primarily focused on Mac products and solutions.
• Lead IT support with a proactive mindset by anticipating user needs, identifying recurring issues and trends, and implementing solutions before problems impact productivity.
• Take ownership of high-priority escalations from Tier 1 helpdesk teams, managing them end-to-end and driving timely, high-quality resolution.
• Deliver hands-on support for end-user devices, including laptops and mobile devices, ensuring they are configured, secured, and optimized for performance.
• Set up, support, and troubleshoot audio/visual systems, meetings, events, and onsite conference rooms to ensure a smooth and reliable collaboration experience.
• Document best practices, troubleshooting steps, and solutions in the Confluence knowledge base to support knowledge sharing and continuous improvement.
• Partner closely with IT specialists and IT engineering teams to deploy tools, services, and automations that enhance executive productivity and collaboration.
• Prioritize, manage, and close support tickets efficiently while maintaining clear communication with users about status and resolution timelines.
• Identify opportunities to improve IT processes, user experience, and service quality, and propose or implement enhancements where appropriate.
• Manage onboarding and offboarding processes, including laptop provisioning, account setup, access configuration, and deprovisioning in coordination with HR and other stakeholders.
• Support and troubleshoot a mixed-OS environment, including macOS, Windows, iOS, and Android devices, with a particular focus on an all-macOS user base.
• Diagnose and explain complex, cross-device ecosystem issues, such as interoperability problems between laptops, mobile phones, and collaboration tools.
• Configure, manage, and troubleshoot Okta-based Identity and Access Management (IAM), including group rules, SSO integrations, and push groups.
• Administer Google Workspace, including email log searches, security policy management, and the creation and maintenance of quarantine rules and moderation groups.
• Leverage endpoint management (MDM) tools such as JAMF to handle device imaging, configuration, compliance, and security enforcement.
• Work with AI tools and automation to streamline IT workflows, improve efficiency, and reduce manual effort in recurring support tasks.
• Collaborate with stakeholders across the office to ensure technology solutions align with business needs and support a high-performing, fast-paced work environment.

Essential Skills

• 5+ years of experience in IT support, including at least 2+ years directly supporting executive leadership (C-level or VP+) in a fast-paced or high-growth environment.
• Proven experience providing dedicated, white-glove IT support to C-level executives and their direct staff, with a track record of resolving issues quickly and calmly in high-pressure, high-visibility situations.
• Advanced experience with Okta for Identity and Access Management (IAM), extending beyond basic helpdesk tasks such as password or MFA resets.
• Proven ability to build, map, and troubleshoot complex group rules using Okta Expression Language.
• Hands-on experience configuring and managing SSO integrations using SAML and SCIM, including troubleshooting push groups and related access issues.
• Expertise in supporting and troubleshooting mixed-OS environments, including macOS, Windows, iOS, and Android, with strong experience in an all-macOS environment.
• Experience with endpoint management (MDM) tools for device imaging, configuration, and security, such as JAMF.
• Strong administrative skills within Google Workspace, including email log searches, security policy management, and building and maintaining quarantine rules and moderation groups.
• Proficiency with Slack as a core communication and collaboration tool.
• Experience with AI tools and IT process automation to improve support efficiency and user experience.
• Demonstrated ability to diagnose and explain complex, cross-device ecosystem issues to both technical and non-technical users.
• Experience managing onboarding and offboarding processes, including laptop provisioning and account lifecycle management.
• Excellent interpersonal and communication skills, with the ability to build trust and rapport with executives and staff.
• Ability to remain composed, professional, and solution-focused in high-pressure and time-sensitive situations.
• Strong organizational skills with the ability to prioritize, manage, and close multiple tickets and tasks efficiently.

Additional Skills & Qualifications

• Experience working in a fast-paced, high-growth startup or similar dynamic environment.
• Experience in supporting a primarily macOS-based user population.
• Familiarity with documenting processes, solutions, and best practices in tools such as Confluence or similar knowledge base platforms.
• Experience collaborating with IT engineering and specialized IT teams to deploy new tools and services.
• Comfort working as the primary on-site IT contact and representing the IT function to a broad range of stakeholders.
• Interest in leveraging automation and AI-driven solutions to continuously improve IT service delivery.

Why Work Here?

You will have the opportunity to be the face of IT support for a growing New York office, playing a visible and influential role in shaping the technology experience for executives and staff. The organization offers a long-term contract with the potential to transition to a full-time role for the right person, providing stability while still offering room for growth. You will work in a modern, fast-paced startup environment that values proactive problem-solving, continuous improvement, and the thoughtful use of cutting-edge tools such as AI and automation to enhance productivity.

Work Environment

This role is fully in-office at the New York location, where you will support a fast-paced, high-growth environment. You will work closely with approximately 200 on-site users, with headcount expected to grow to around 350 within the next year. The technology stack includes a primarily macOS-based environment, with additional support for Windows, iOS, and Android devices. Core tools include Google Workspace, Okta, Slack, and JAMF, along with AI and automation solutions to streamline IT operations. The workday involves frequent interaction with executives, their assistants, and office staff, as well as hands-on work with laptops, mobile devices, A/V equipment, and conference room technology. The environment emphasizes responsiveness, professionalism, and a high standard of service, with an expectation of composure and efficiency in a dynamic and sometimes high-pressure setting.

This is a Contract position based out of New York, NY.

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York,NY.

This position is anticipated to close on Jun 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.