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Service Help Desk Jobs in Albany, NY (NOW HIRING)

Upstate Services Group

Help Desk Technician

Albany, NY

$50K - $60K/yr

About Us Upstate Services Group is a growing Skilled Nursing company committed to delivering ... We are looking for a motivated and customer-focused Help Desk Technician to join our IT support ...

VDart

Help Desk Agents

Albany, NY · On-site

$17 - $21.50/hr

Help Desk Agent Albany, NY 12204 or Buffalo, NY 14211 or Brooklyn, NY 11217 Contract JD * The L2 ... Maintain accurate records of support requests and resolutions in the IT service management system ...

Cayuse Holdings

Help Desk Agent

Albany, NY · On-site

$20 - $29/hr

Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system. * Escalate complex or unresolved issues to higher-level support staff or specialized IT ...

Logical Net

IT Help Desk Engineer

Schenectady, NY · On-site

This will include proper provisioning and de-provisioning of services for new and existing customers. The IT Help Desk engineer is responsible for logging all customer activity in Logical Net ...

Talent Software Services

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

Talent Software Services

Service Desk Analyst

Albany, NY

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

Talent Software Services, Inc

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$28/hr

The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$19.75 - $27/hr

The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology ...

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Service Help Desk information

See Albany, NY salary details

$10

$23

$36

How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in Albany, NY is $23.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are popular job titles related to Service Help Desk jobs in Albany, NY? For Service Help Desk jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Albany, NY look for? The top searched job categories for Service Help Desk jobs in Albany, NY are:
What cities near Albany, NY are hiring for Service Help Desk jobs? Cities near Albany, NY with the most Service Help Desk job openings:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Albany, NY as of May 2026, with employment types broken down into 4% As Needed, 65% Full Time, and 31% Part Time. Highlights an 40% Physical, 10% Hybrid, and 50% Remote job distribution, with an average salary of $49,334 per year, or $23.7 per hour.

Help Desk Technician

Upstate Services Group

Albany, NY

$50K - $60K/yr

Full-time

Posted 14 days ago

Job description

About Us

Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. We are looking for a motivated and customer-focused Help Desk Technician to join our IT support team.

Responsibilities

  • Provide first-level technical support via phone, email, and onsite

  • Troubleshoot hardware, software, and network issues for employees.

  • Install, configure, and maintain computer systems, applications, and peripherals.

  • Document and track support requests through the Helpdesk system.

  • Escalate complex issues to higher-level support when necessary.

  • Assist with onboarding of new employees, including account setup and equipment preparation.

  • Maintain up-to-date knowledge of company systems, policies, and procedures.

Qualifications

  • 3+ years of experience in a help desk or IT support role (preferred).

  • Strong knowledge of Windows 10 and 11 operating systems.

  • Familiarity with Microsoft 365, networking basics, and remote support tools.

  • Excellent problem-solving skills with attention to detail.

  • Strong communication and customer service skills.

  • Ability to work independently as well as part of a team.

  • CompTIA A+ or other IT certifications are a plus.

  • Knowledge of PBX systems are a plus

  • Knowledge of virtualization systems are a plus

Benefits

  • Competitive salary

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Opportunities for professional growth and certification support