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Service Help Desk Jobs in Raleigh, NC (NOW HIRING)

Help Desk Analyst

Durham, NC ยท On-site

$18.50 - $25.25/hr

Help Desk Analyst Location: Research Triangle Park, Durham NC Duration: 6 Months Responsibilities ... Working knowledge of Social Services and Medicaid programs and systems. - Desired - 5 Years * Broad ...

Help Desk Analyst

Durham, NC ยท On-site

$18.50 - $25.25/hr

Help Desk Analyst Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies ...

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... This is software based help desk role. Each position will act as a member of the Operations and ...

Vice President - Professional Services Line of Business Subsidiary: Leisnoi Enterprise Solutions ... Help Desk Technician who would serve as the first point of contact for end users who are ...

Help Desk Agent

Raleigh, NC ยท On-site

$20 - $29/hr

Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system. * Escalate complex or unresolved issues to higher-level support staff or specialized IT ...

Tier III Help Desk Analyst

Durham, NC ยท On-site

$18.50 - $25.25/hr

Tier III Help Desk Analyst NC FAST requires the services of a Tier III Help Desk analyst to assist with production support analysis and resolution of escalated Help Desk tickets. This is an ...

New

Help Desk Support Technician

Durham, NC ยท On-site

$19.25 - $26/hr

The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Responsibilities : โ€ข The Initial Call Intake function, normally performed by the Customer Service ...

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Help Desk Technician

Durham, NC ยท On-site

$17 - $22/hr

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

HELP DESK ANALYST

Henderson, NC ยท On-site

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

HELP DESK ANALYST

Henderson, NC ยท On-site

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

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Service Help Desk information

See Raleigh, NC salary details

$10

$23

$35

How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are popular job titles related to Service Help Desk jobs in Raleigh, NC? For Service Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Raleigh, NC look for? The top searched job categories for Service Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Help Desk jobs? Cities near Raleigh, NC with the most Service Help Desk job openings:
Help Desk Analyst

Help Desk Analyst

Software Technology Inc

Durham, NC โ€ข On-site

$18.50 - $25.25/hr

Other

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Help Desk Analyst

Location: Research Triangle Park, Durham NC

Duration: 6 Months

Responsibilities include:

  • Monitoring incoming issues that are resolved by the front line Help Desk staff
  • Diagnosing the root cause and resolving isolated issues
  • Escalating customer issues to development staff
  • Recommending product and process improvement strategies based on perceived trends or patterns in field issues
  • Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Skill - Required / Desired - Amount - of Experience

  • Experience and knowledge of browser-based applications. - Required - 5 Years
  • Experience researching, analyzing and interpreting automated system problems. - Required - 5 Years
  • Experience working in a Application/Production Support based (not hardware) help desk environment. - Required - 5 Years
  • Working knowledge of Social Services and Medicaid programs and systems. - Desired - 5 Years
  • Broad knowledge of the NC FAST application and functionality. - Desired - 5 Years
  • Experience writing and running SQL queries. - Highly desired - 5 Years
  • Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. - Required