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Service Help Desk Jobs in Raleigh, NC (NOW HIRING)

Buhler West Michigan

Technical Help Desk

Cary, NC · On-site

$19.75 - $26.50/hr

Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk. This is where you'll excel • Answers phone ...

Innosoul inc

Help Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Required 6 Years Working knowledge of social services and Child Welfare program. Highly desired 5 ... CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... This is software based help desk role. Each position will act as a member of the Operations and ...

CCS

Help Desk Technician

Raleigh, NC

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... End-user support (Tier 1) : Receive, triage, resolve, and document incidents and service requests ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

We continue to successfully provide network integration, support services, products solutions, and ... The Help Desk Technician is the first point of contact for employees on technology issues. The ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

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All JobsService Help Desk JobsService Help Desk Jobs in Raleigh, NC

Service Help Desk information

See Raleigh, NC salary details

$10

$23

$35

How much do service help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service help desk in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities near Raleigh, NC are hiring for Service Help Desk jobs?

Cities near Raleigh, NC with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,301 per year, or $23.2 per hour.

Technical Help Desk

Cary, NC • On-site

Buhler West Michigan
See more jobs at Buhler West Michiganexternal

$19.75 - $26.50/hr

Part-time

Posted 9 days ago

Job description

Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk.
This is where you'll excel
• Answers phone calls for customer issues • Resolves customer complaints, refers issues to qualified individuals • Issues service parts to fulfil customer orders • Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians.
These are the skills you'll need
• High school diploma or GED • Degree appropriate for the position or other equivalent training or experience • Excellent verbal and written communication skills • Ability to maintain positive composure in stressful situations • Demonstrated knowledge of industrial controls, electronic, hydraulic and mechanical systems • Previous experience with an MRP system and Microsoft Office Suite
Questions? We are happy to answer them!
Questions? We are happy to answer them! Stephanie Correa Senior Human Resources Generalist www.linkedin.com/in/correastephanie
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

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