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Service Help Desk Jobs in Raleigh, NC (NOW HIRING)

Tech Marketing

IT Service Desk lead

Durham, NC

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... experience using helpdesk applications • Active Directory administration. • Exchange ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Womble Bond Dickinson

Analyst I Service Desk

Raleigh, NC · On-site

$20 - $27.25/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

... services through high level cost effective solutions. We have a strong foundation built on legacy ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...

Yochana

Service Desk L1

Morrisville, NC

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support ... helpdesk or technical call center support is required. • Hands-on experience with Azure AD ...

USfalcon, Inc.

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical support (Tier 1 & 2) to ...

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Service Help Desk information

See Raleigh, NC salary details

$10

$23

$35

How much do service help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for service help desk in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are popular job titles related to Service Help Desk jobs in Raleigh, NC? For Service Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Raleigh, NC look for? The top searched job categories for Service Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Help Desk jobs? Cities near Raleigh, NC with the most Service Help Desk job openings:
Service Help Desk jobs near you
Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

360 IT Professionals

Durham, NC

$19.75 - $27/hr

Contractor

Posted 14 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Responsibilities include:

Monitoring incoming issues that are resolved by the front line Help Desk staff

Diagnosing the root cause and resolving isolated issues

Escalating customer issues to development staff

Recommending product and process improvement strategies based on perceived trends or patterns in field issues

Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

Skill
Experience and knowledge of browser-based applications.
Experience researching, analyzing and interpreting automated system problems.
Experience working in a Application/Production Support based (not hardware) help desk environment.
Working knowledge of Social Services and Medicaid programs and systems.

Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.

English/Spanish Bilingual required

Additional Information

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150

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