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Service Help Desk Jobs in Raleigh, NC (NOW HIRING)

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... service desk tickets · Resolving technical issues quickly and efficiently · Installing and ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... experience using helpdesk applications • Active Directory administration. • Exchange ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ... orientation with excellent verbal and written communication skills. * Basic understanding of:

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

As a member of the IT End User Services team, you'll support a Mac-first environment while helping ... IT Help Desk. * Troubleshoot and resolve hardware, software, operating system, identity, and ...

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Showing results 21-40

All JobsService Help Desk JobsService Help Desk Jobs in Raleigh, NC

Service Help Desk information

See Raleigh, NC salary details

$10

$23

$35

How much do service help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service help desk in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities near Raleigh, NC are hiring for Service Help Desk jobs?

Cities near Raleigh, NC with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,301 per year, or $23.2 per hour.

HELP DESK ANALYST

Roses Discount Stores

Henderson, NC • On-site

$19 - $26/hr

Full-time

Re-posted 5 days ago

Roses Discount Stores rating

4.0

Company rating: 4.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

722nd of 734 rated retailers

Job description

Job Description
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
  • troubleshooting hardware, software, and network issues.
  • documenting and tracking incidents.
  • coordinating with internal departments to ensure timely resolution
  • maintaining a high level of professionalism and service quality in all interactions.

Qualifications for this position include:
  • Up to one year of related experience
  • Demonstrated proficiency with Windows software
  • Good communication and analytical skills
  • Ability to work rotating shifts
  • High School diploma or GED
  • Understanding of Variety's cash register systems a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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