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Service Help Desk Jobs in Raleigh, NC (NOW HIRING)

Talent Management Plus, Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Technician Location: REMOTE Duration: 6-12 month (Contract to hire) 24x7 Service Desk - Day Shift - Either 2x2x3 rotation or M-F, 10 AM to 7 PM. First month is M-F, 8 AM-5 PM Description:

Womble Bond Dickinson

Analyst I Service Desk

Raleigh, NC · On-site

$20 - $27.25/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

Cayuse Holdings

Service Desk Agent

Raleigh, NC · On-site

$19.50 - $20.50/hr

Service Desk Agent CAYUSE COMPANY: Cayuse Commercial Services LOCATION Remote SALARY: $19.50-20.50 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The Service Desk Agent ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

... services through high level cost effective solutions. We have a strong foundation built on legacy ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...

Yochana

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience * 1-5 years in a Service Desk or in an IT Support role ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Yochana

Service Desk L1

Morrisville, NC

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support ... helpdesk or technical call center support is required. • Hands-on experience with Azure AD ...

USfalcon

Service Desk Analyst 1

Cary, NC · On-site

$21 - $28.50/hr

Service Desk Analyst 1 We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical ...

SHI GmbH

Deal Desk Specialist

Raleigh, NC · On-site

... and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them ... Job Summary The Deal Desk Specialist supports the day-to-day operational execution of the Spend ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

USfalcon, Inc.

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical support (Tier 1 & 2) to ...

USfalcon

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

Description We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical support ...

USfalcon

Service Desk Analyst 1

Raleigh, NC · On-site

$20 - $27.25/hr

We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical support (Tier 1 & 2) to ...

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Service Help Desk information

See Raleigh, NC salary details

$10

$23

$35

How much do service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service help desk in Raleigh, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are popular job titles related to Service Help Desk jobs in Raleigh, NC? For Service Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Raleigh, NC look for? The top searched job categories for Service Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Help Desk jobs? Cities near Raleigh, NC with the most Service Help Desk job openings:
Service Help Desk jobs near you
Service desk Analyst

Service desk Analyst

Noblesoft Technologies

Morrisville, NC • On-site

$18 - $21/hr

Contractor

Posted 20 days ago

Job description

Role – Service desk Analyst

Location – Morrisville, NC Onsite

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • 3-4 yrs of university education post High school (B.Sc. or Diploma).
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.