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Service Help Desk Jobs (NOW HIRING)

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Writes work orders to secure services from vendors and the Executive Branch Office of Information ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Minimum 2-4 years of computer servicing/help desk experience. * Extensive knowledge of Microsoft Windows and Microsoft Office. * Ability to provide remote support via e-mail, phone, and remote ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Minimum 2-4 years of computer servicing/help desk experience. * Extensive knowledge of Microsoft Windows and Microsoft Office. * Ability to provide remote support via e-mail, phone, and remote ...

Apex Systems

Help Desk

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Deliver basic help desk functions and technical support services. * Assist internal employees with technology-related issues. Required Qualifications Education: High School Diploma. Experience:

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... This role is responsible for responding to service desk requests, diagnosing and resolving ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... This role is responsible for responding to service desk requests, diagnosing and resolving ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... This role is responsible for responding to service desk requests, diagnosing and resolving ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

This role provides Tier 1 and Tier 2 support for desktop computers, laptops, mobile devices, business applications, Microsoft 365 services, printers, and conferencing technologies. The Help Desk ...

nLeague Services

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

We support customers by phone, email, and service portal. * The technician will troubleshoot ... Prior Help Desk experience is helpful, but it is not required. We are more interested in finding ...

BTI

Help Desk Manager

Washington, DC · On-site

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB ... The Help Desk Manager will ensure contractor processes align with recognized IT service management ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved. This is a full-time, on-site ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved. This is a full-time, on-site ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... The Technical Client Service Specialist will assist in managing service requests, troubleshooting ...

BTI

Help Desk Manager

Washington, DC · On-site

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB ... The Help Desk Manager will ensure contractor processes align with recognized IT service management ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved. This is a full-time, on-site ...

Buhler West Michigan

Technical Help Desk

Cary, NC · On-site

$19.75 - $26.50/hr

Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk. This is where you'll excel • Answers phone ...

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Service Help Desk information

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How much do service help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.
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Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Help Desk Analyst

Machias, ME • On-site

vTech Solution
IT Services • 51 - 200 employees
Learn more about vTech Solutionexternal

$23.75 - $32.50/hr

Contractor

Re-posted 8 days ago

Job description

Role : Help Desk Analyst
Duration : 04 months (Possible of extensions)
Location : Machias, Maine - 04654
Interview: Virtual Interview

Note: Travel is required for this position. They will need to utilize their personal vehicle when traveling between office locations. Mileage will be reimbursed.

Top 3 Skills: 

  • Experience with and supporting videoconferencing equipment and audiovisual equipment.
  • Basic working knowledge of audio equipment.
  • Experience diagnosing and fixing tier 1 computer issues.

 ESSENTIAL JOB FUNCTIONS:

  • Provides technical support for staff and internal participants (either in person or remotely) in the operation of:
  • Desktops / Laptops of various operating systems
  • Printers and Scanners
  • Audio / Video equipment use and setup
  • User VOIP desk-sets
  • Document Camera
  • Audio listening equipment
  • General presentation software
  • May be asked to host remote video proceedings in special circumstances
  • Must be able to diagnose and fix tier 1 computer issues.
  • Assists with help desk tier 1 trouble tickets.
  • Supports hardware (e.g. Mixer) and software used to take an electronic record.
  • Helps ensure that all information systems operate in a secure, reliable manner.
  • Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
  • Assists in drafting and documenting department and operational procedures.
  • Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
  • Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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