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Service Help Desk Jobs (NOW HIRING)

Dickinson Wright PLLC

Help Desk

Chicago, IL · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

State of Virginia

Help Desk Supervisor

Richmond, VA · Hybrid

$76K/yr

The position requires a balance of leadership, customer service, project management, operational oversight, and technical troubleshooting experience. What You'll Do * The Help Desk Supervisor ...

New

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Provides first-line user support and delivers quality customer service to Help Desk customers by:

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Provides first-line user support and delivers quality customer service to Help Desk customers by:

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Provides first-line user support and delivers quality customer service to Help Desk customers by:

LotSolutions, Inc.

Help Desk Manager

Jacksonville, FL · On-site

Experience working within ITIL frameworks and applying IT service management best practices in a Help Desk or IT operations environment. Primary Job Functions: Leadership and Operational Oversight

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

... overall service quality. The Help Desk Supervisor role acts as an advocate for our users to help them advance/achieve the company goals. This role oversees IT support across corporate offices ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month ... Experience in customer service Required

Prospect Infosystem Inc

help desk

Madison, WI · Hybrid

$20.25 - $27.25/hr

Help Desk II (159835) Madison, WI (Hybrid) 2 days a week onsite Max rate 22/Hr on 1099 Top Required ... service or client facing role, with proven success in resolving issues and building positive ...

Hinkle Law Firm LLC

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Utilize excellent customer service skills. Ensure timely and proper recording, documentation, and closure of tickets. Preserve and grow knowledge of help desk procedures, products, and services. Job ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

... overall service quality. The Help Desk Supervisor role acts as an advocate for our users to help them advance/achieve the company goals. This role oversees IT support across corporate offices ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Experience working within ITIL frameworks and applying IT service management best practices in a Help Desk or IT operations environment. Primary Job Functions: Leadership and Operational Oversight

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Our Help Desk Manager partners with the contract leadership to support and ensure oversight of ... You will be working directly with Federal DOJ CIV Customer Service Team regarding customer issues ...

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All JobsService Help Desk Jobs

Service Help Desk information

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$11

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$36

How much do service help desk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Service Help Desk role typically does not pay $10,000 a month without specialized experience or certifications. High-paying IT support or help desk positions may reach such earnings for senior or specialized roles, often requiring technical skills, certifications like CompTIA or Microsoft, and extensive experience. Most entry-level help desk jobs pay significantly less, but advanced positions in IT support or network administration can approach or exceed this income level with the right expertise.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior consultants, surgeons, or experienced IT project managers, typically requiring advanced skills, certifications, and significant experience. These roles are usually found in industries like healthcare, finance, or technology and may involve freelance, contract, or consulting work with high hourly or project-based rates.

Is a helpdesk a stressful job?

A Service Help Desk role can be stressful due to the need to handle multiple support requests quickly and effectively, often under time pressure. However, stress levels vary depending on the work environment, workload, and individual skills in problem-solving and communication.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as ticket routing and troubleshooting, but it does not fully replace Service Help Desk roles. Human technicians are still essential for complex issues, customer interaction, and decision-making, often working alongside AI tools to improve efficiency and service quality.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
More about Service Help Desk jobs
What cities are hiring for Service Help Desk jobs? Cities with the most Service Help Desk job openings:
What states have the most Service Help Desk jobs? States with the most job openings for Service Help Desk jobs include:
What job categories do people searching Service Help Desk jobs look for? The top searched job categories for Service Help Desk jobs are:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 15% Full Time, 69% Part Time, 3% Temporary, and 10% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
Help Desk

Help Desk

Dickinson Wright PLLC

Chicago, IL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Summary: Staff designated at Dickinson Wright PLLC (“the Firm”) as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm. 

Essential Duties and Responsibilities:

Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:

  1. Provide personal computer and operating system technical support to LAN/WAN/Remote user community;
  2. Troubleshoot and either repair or arrange for repair of non-working personal computers and printers;
  3. Provide after-hours on-call support on a shared, rotating basis;
  4. Keep accurate and meticulous support documentation including ticketing of support requests;
  5. High level of follow through.

Qualifications, Skills and Abilities Required:

Help Desk must:

  1. Experience in troubleshooting Windows and Windows applications;
  2. Experience in personal computer hardware problem diagnosis;
  3. Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact;
  4. Ability to quickly develop  and  maintain expertise in many specialized computer applications with    a minimum of training and supervision;
  5. Work may require irregular hours, some travel, and occasionally requires  more than 40 hours per  week to perform the essential duties of the position;
  6. Occasional lifting up to 40 pounds may be required;
  7. Knowledge acquired through completion of Bachelor's degree in computer science or a related field;
  8. Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac’s desired;
  9. Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact;
  10. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties;
  11. Proficient in video and audio conferencing technology. Knowledge of Blue Jeans Network a plus.

Working Conditions:

Normal law office environment with little exposure to noise, dust, temperature.   

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.

Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.

We are an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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