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Service Help Desk Jobs (NOW HIRING)

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Writes work orders to secure services from vendors and the Executive Branch Office of Information ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved. This is a full-time, on-site ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved. This is a full-time, on-site ...

Riverside Health System Non-Providers

$96K - $132K/yr

Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems ... Lead, direct and supervise Service Desk and Asset Inventory Management personnel. Perform ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Provides first-line user support and delivers quality customer service to Help Desk customers by:

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Provides first-line user support and delivers quality customer service to Help Desk customers by:

CPM

Help Desk Manager

Waterloo, IA · On-site

The role involves ensuring exceptional customer service, managing daily operations, and developing Help Desk personnel while achieving service performance standards. Responsibilities : • Lead ...

Riverside

$96K - $132K/yr

Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems ... Lead, direct and supervise Service Desk and Asset Inventory Management personnel. Perform ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

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All JobsService Help Desk Jobs

Service Help Desk information

See salary details

$11

$23

$36

How much do service help desk jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
More about Service Help Desk jobs
What cities are hiring for Service Help Desk jobs? Cities with the most Service Help Desk job openings:
What states have the most Service Help Desk jobs? States with the most job openings for Service Help Desk jobs include:
What job categories do people searching Service Help Desk jobs look for? The top searched job categories for Service Help Desk jobs are:
Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.
Managed Service Help Desk Support Level 2

Managed Service Help Desk Support Level 2

Rx Technology

San Antonio, TX

$18 - $24.25/hr

Full-time

PTO

Re-posted 25 days ago

Job description

Job Description

We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required. We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston.

We are looking for an experienced IT Professional who has great customer service skills, loves to learn, and is motivated to get problems solved and make people happy daily by solving their technology problems! We hire based on personality and ability to learn. If you have the right attitude we can help you get the right skills.

The position that we are looking to fill is for a full-time Level 2 help desk / field technician.

Candidates should have a thorough knowledge of the following at minimum:

  • Ticketing Systems (ConnectWise preferred)

  • Anti-Virus and Malware software

  • Microsoft Office through 2016 and 365

  • Windows 11

  • Active Directory knowledge

  • Remote Monitoring Systems

  • Providing remote support

  • 365 / GSuite knowledge a big plus

Duties will include everything from setting up printers, diagnosing internet issues to helping engineers do complete network deployments. Our clients range in size from 5 users to the enterprise.

We currently have a 99.7% help desk satisfaction rating. Can you help us improve that score?

A current driver's license, clean driving record, and dependable transportation are necessary.

Applicants must be U.S. citizens.

Must be able to lift up to 50 lbs.

Please send a resume, salary history and the best method to contact you.

Compensation: Flexible for the right candidate

PTO and Benefits included

Apply