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Service Help Desk Jobs (NOW HIRING)

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Writes work orders to secure services from vendors and the Executive Branch Office of Information ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Minimum 2-4 years of computer servicing/help desk experience. * Extensive knowledge of Microsoft Windows and Microsoft Office. * Ability to provide remote support via e-mail, phone, and remote ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... This role is responsible for responding to service desk requests, diagnosing and resolving ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... This role is responsible for responding to service desk requests, diagnosing and resolving ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... This role is responsible for responding to service desk requests, diagnosing and resolving ...

nLeague Services

Help Desk

Conyers, GA · On-site

$15 - $19/hr

Job Id: 809654 Help Desk Location: 2206 East View Parkway Conyers, GA 30013 Client: GA DDS Duration ... Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... The Technical Client Service Specialist will assist in managing service requests, troubleshooting ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved. This is a full-time, on-site ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved. This is a full-time, on-site ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

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All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsService Help Desk Jobs

Service Help Desk information

See salary details

$11

$23

$36

How much do service help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service help desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.
More about Service Help Desk jobs

What cities are hiring for Service Help Desk jobs?

Cities with the most Service Help Desk job openings:

What states have the most Service Help Desk jobs?

States with the most job openings for Service Help Desk jobs include:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

HELP DESK

Infojini Inc

Washington, DC

$23.25 - $31.75/hr

Contractor

Re-posted 13 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Edison, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Title      : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm)

Location: Washington, DC (locals only)

Duration: 12 months contract position

Client    : Direct Client  Job Description: 

The contractor is required have:- 

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.
 Desired Skills: BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE
HDI or SDI Certification is PREFERABLE
Thanks & Regards,Anthony Vance

Qualifications

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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