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It Help Desk Jobs in Springfield, VA (NOW HIRING)

AXIS Management Group, LLC

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IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across ...

CTC

IT Help Desk Specialist- 3631673

Washington, DC

Computer Technologies Consultants (CTC) is seeking an IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. With offices in Washington DC and San Diego, CA, CTC ...

Custom Software Systems, Inc.

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Tier 1 IT Help Desk Technician

Washington, DC · On-site

Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent opportunity for an entry-level IT professional ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Springfield, VA

It Help Desk information

See Springfield, VA salary details

$13

$24

$35

How much do it help desk jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for it help desk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized IT roles such as senior IT consultants, cybersecurity experts, and cloud architects, often requiring advanced certifications and extensive experience. These roles typically involve consulting, project management, or technical leadership in high-demand industries and may be project-based or commission-driven.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools to ensure smooth IT operations.

What jobs pay 4000 a week without a degree?

In IT help desk roles, earning $4,000 a week typically requires extensive experience, specialized skills, or certifications such as CompTIA or Cisco. High-paying positions may involve senior support, network administration, or cybersecurity tasks, often with long hours or freelance contracts, but such earnings are uncommon without formal education or significant expertise.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Springfield, VA? The most popular types of It Help Desk jobs in Springfield, VA are:
What are popular job titles related to It Help Desk jobs in Springfield, VA? For It Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Springfield, VA look for? The top searched job categories for It Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for It Help Desk jobs? Cities near Springfield, VA with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Springfield, VA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

IT Help Desk Technician

AXIS Management Group, LLC

Arlington, VA • On-site

$58K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

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Job description

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software, imaging, troubleshooting, asset management, baseline configuration, and general desktop support in a Microsoft Windows environment. 

The ideal candidate is customer-focused, technically strong, organized, and comfortable supporting both Tier 1 and Tier 2 help desk needs in a fast-paced government environment. 

Key Responsibilities 

  • Provide Tier 1 and Tier 2 technical support for desktop, laptop, peripheral, network, systems hardware, and software issues.  

  • Respond to customer support requests through the ticketing system, email, and other support channels.  

  • Troubleshoot, diagnose, and resolve hardware, software, network, printer, VPN, email, and Microsoft Office issues.  

  • Image, configure, deploy, repair, refresh, and upgrade desktops, laptops, software, and peripherals.  

  • Support Microsoft Windows 10 imaging, deployment, and ongoing user support.  

  • Provide support for Microsoft Active Directory, Exchange 2016/2019, Outlook, Microsoft 365, VPN, and networked printers.  

  • Follow ITIL-based support processes for incident management, documentation, escalation, and service delivery.  

  • Document problems, resolutions, technical procedures, and user guidance.  

  • Follow up with users to confirm resolution and provide high-quality customer service.  

  • Assist with configuration management, patch management, security protocols, group policy objects, and agency baseline compliance.  

  • Analyze incident trends and brief management on service request status, recurring issues, and potential risks.  

  • Provide user training and technical guidance as needed.  

  • Perform related duties as assigned.  

Required Qualifications 

  • Minimum of 3 years of experience in an IT technician, help desk, desktop support, or similar technical support role.  

  • Experience providing on-site IT support in a Microsoft Windows environment.  

  • Experience troubleshooting, repairing, and maintaining computer hardware, software, and peripherals.  

  • Experience imaging computers and installing or deploying software.  

  • Experience using customer support or ticketing systems such as ServiceNow, Remedy, FootPrints, Vizor, or similar platforms.  

  • Experience with Microsoft Active Directory.  

  • Experience troubleshooting Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Visio, Edge, Adobe, and similar productivity tools.  

  • Knowledge of Windows 10 imaging, deployment, and support.  

  • Network troubleshooting knowledge, including LAN, WAN, and general connectivity issues.  

  • Experience with VPN technology, including Cisco AnyConnect.  

  • Experience supporting networked printers.  

  • Strong problem-solving, analytical, and decision-making skills.  

  • Excellent customer service, communication, documentation, and follow-up skills.  

  • Strong organizational, collaboration, and teamwork skills.  

  • Ability to manage multiple priorities, work under time constraints, and adapt to changing requirements.  

  • Ability to quickly learn new systems, processes, and technical requirements.  

Preferred Qualifications 

  • Experience deploying images from an established United States Government Configuration Baseline, USGCB.  

  • Experience troubleshooting and configuring Microsoft 365 installations.  

  • IT technician certifications are preferred.  

Education Requirements 

  • Associate’s degree in Information Technology, Information Systems Management, Computer Science, or a related field from an accredited institution required.  

  • Relevant IT certifications may receive priority consideration.  

Work Environment 

This position is fully on-site supporting a Federal Government client. The role may require occasional remote or after-hours support based on client needs. 

Equal Employment Opportunity 

We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other legally protected status. 

Company Description

AXIS Management Group, LLC (AXIS), formed in 2008 with headquarters in McLean, VA, is a strategic consulting firm providing a range of integrated technical services and solutions to federal agencies and programs in Information Technology, Programmatic Support, and the Environmental/Health Sciences.