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It Help Desk Jobs in Springfield, VA (NOW HIRING)

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

We specialize in Process Improvement, IT Service Management, CMMI, PMBOK ® , Program/Project ... & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 ...

GDIT

Help Desk Program Manager

Washington, DC

$148K - $201K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None ... Our work depends on Help Desk Program Manager joining our team to bring professionalism and ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards * Contribute to the change management process ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards * Contribute to the change management process ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards * Contribute to the change management process ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

High school diploma or GED equivalent. * 1+ year of IT Help Desk or Technical Customer Support ... experience. * Must be available to support rotating shift, 24x7x365 coverage required. * U.S.

Chenega Corporation

Help Desk Supervisor

Ashburn, VA · On-site

High school diploma or GED equivalent required. * 3+ years of IT help desk or Service Desk experience required. * Experience with ServiceNow. * Experience with Amazon Connect. * Experience with ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Springfield, VA

It Help Desk information

See Springfield, VA salary details

$13

$24

$35

How much do it help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it help desk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Springfield, VA?

The most popular types of It Help Desk jobs in Springfield, VA are:

What are popular job titles related to It Help Desk jobs in Springfield, VA?

For It Help Desk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Springfield, VA look for?

The top searched job categories for It Help Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for It Help Desk jobs?

Cities near Springfield, VA with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Help Desk Program Manager

General Dynamics Information Technology

Washington, DC • On-site

$148K - $201K/yr

Full-time

Re-posted 16 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

89th of 226 rated it services

Job description

Share
REQ#: RQ217057Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Seize your opportunity to make a personal impact as a Program Manager supporting a 24/7/365 Help Desk program for a government customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. This position demands a proven leader who can manage complex IT help desk operations, drive continuous process improvements, and deliver superior customer experience.
At GDIT, people are our differentiator. As a Help Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Program Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A HELP DESK PROGRAM MANAGER WILL MAKE AN IMPACT

  • Direct overall contractor support and manage day-to-day operations, ensuring high-quality ITSM service delivery.
  • Ensure quality performance in alignment with ITIL standards and service delivery metrics.
  • Lead quality assurance efforts and develop strategies to proactively mitigate project issues and risks.
  • Interface continuously with key stakeholders, serving as the primary POC to the COR and senior government leadership to address strategy, operations, and planning.
  • Drive continual service improvements by incorporating government and customer feedback and utilizing trend analysis to enhance the customer experience and optimize resource planning.
  • Support knowledge and service catalog management, ensuring knowledge articles, templates, and scripted responses are up-to-date and aligned with contract and government requirements.
  • Manage the performance, cost, and schedule of the project, providing financial management oversight for the Task Order and maintaining budget guidelines and schedules.
  • Oversee staffing and resources across multiple geographically dispersed sites, ensuring appropriate coverage, timely onboarding and offboarding, and supervisory oversight.
  • Formulate and review deliverable items, delivering accurate and timely reports, SOPs, and performance documentation to leadership.
  • Administer training programs, ensuring new hires and experienced staff receive appropriate onboarding, refresher, and remedial training.
  • Provide technical and career coaching and mentoring to the team.
  • Utilize the JIRA ticketing system to capture operational data, track performance, and generate comprehensive reports.
  • Deliver administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.
  • Meet program milestones and deliverables by developing and maintaining comprehensive project plans and schedules.


WHAT YOULL NEED TO SUCCEED:

  • Education: Bachelor of Arts/Bachelor of Science; degree in IT related field is preferred
  • Experience: 10+ years of prior Help Desk experience with a minimum of 5 years experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks
  • Professional Skills: Highly self-motivated leader with exceptional communication skills, capable of driving results under minimal supervision and interacting professionally across all organizational levels.
  • Security Clearance Level: Active Top Secret with eligibility for SCI
  • Certifications:
    • Required: ITIL v3 or ITIL v4 Certification and Security+
    • Preferred: PMP, CISSP, CASP/Security X
  • Location: Downtown DC; 100% onsite
Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $148,750 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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