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It Helpdesk Trainee Jobs in Springfield, VA (NOW HIRING)

Node.Digital

IT Helpdesk Support

Herndon, VA · Hybrid

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us We are a technology consulting and engineering firm specializing in Intelligent Automation ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

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It Helpdesk Trainee information

See Springfield, VA salary details

$13

$24

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it helpdesk trainee in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Springfield, VA?

The most popular types of It Helpdesk jobs in Springfield, VA are:

What are popular job titles related to It Helpdesk Trainee jobs in Springfield, VA?

For It Helpdesk Trainee jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Springfield, VA look for?

The top searched job categories for It Helpdesk Trainee jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for It Helpdesk Trainee jobs?

Cities near Springfield, VA with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Springfield, VA as of August 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

IT Helpdesk Support

Node.Digital

Herndon, VA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

IT Helpdesk Support

Location: Hybrid (Herndon, VA)
Employment Type: Part-Time / Contract

About Us

We are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution.

Position Overview

We are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.

Key Responsibilities

      Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.

      Manage employee onboarding and offboarding, including device provisioning, account administration, and access management.

      Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls.

      Provide advanced support for macOS environments and maintain operational support for Windows systems.

      Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.

      Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.

      Develop and maintain IT documentation, standards, and operational procedures.

      Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions.

Requirements

Qualifications

      5+ years of experience in IT Operations, Systems Administration, or Internal IT leadership.

      Advanced expertise managing and supporting macOS environments.

      Strong Google Workspace administration experience.

      Hands-on experience with MDM platforms and endpoint security solutions.

      Solid networking and troubleshooting skills.

      Ability to work independently, manage priorities, and drive projects with minimal oversight.

      Excellent communication and stakeholder management skills.

Preferred Qualifications

      Experience supporting consulting, technology, or professional services organizations.

      Familiarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud).

      Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP.

      Relevant industry certifications.

Benefits

We are proud to offer competitive compensation and benefits packages to include

  • Medical 
  • Dental
  • Vision
  • Basic Life 
  • Health Saving Account
  • 401K matching
  • Three weeks of PTO/Sick
  • 11 Paid Holidays
  • Pre-Approved Online Training

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