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Entry Level It Helpdesk Jobs in Springfield, VA (NOW HIRING)

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

ABC Imaging

IT Helpdesk Specialist

Annandale, VA

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

Custom Software Systems, Inc.

Be Seen First

Tier 1 IT Help Desk Technician

Washington, DC · On-site

This is an excellent opportunity for an entry-level IT professional who enjoys helping people, solving technical problems, and building a career in IT support. The ideal candidate will have 1-2 years ...

Verida Inc

IT Helpdesk Specialist- DC

Washington, DC · On-site

Provides support to end users on a variety of technology issues. Identifies, researches, and ... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

VG Systems

Tier 1 IT Help Desk Intern

Quantico, VA · On-site

$16 - $21.25/hr

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support ...

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

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How much do entry level it helpdesk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level it helpdesk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Springfield, VA? The most popular types of It Helpdesk jobs in Springfield, VA are:
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What job categories do people searching Entry Level It Helpdesk jobs in Springfield, VA look for? The top searched job categories for Entry Level It Helpdesk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Entry Level It Helpdesk jobs? Cities near Springfield, VA with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Springfield, VA as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.
IT Helpdesk Specialist

IT Helpdesk Specialist

ABC Imaging

Annandale, VA • On-site

Full-time

Posted yesterday

Job description

IT Helpdesk Specialist
Location: Annandale, VA
Employment Type: Full-Time
Position Overview
We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information Technology team. This role is responsible for providing technical support to employees, troubleshooting hardware and software issues, maintaining IT systems, and ensuring the stability and security of the organization's technology infrastructure. The ideal candidate will have at least 2 years of IT Helpdesk or Technical Support experience, a strong technical background, and a Bachelor's degree in Information Technology, Computer Science, or a related field.
Key Responsibilities
  • Provide first-level and second-level technical support for hardware, software, networking, and system-related issues.
  • Diagnose and resolve desktop, laptop, printer, mobile device, and peripheral hardware problems.
  • Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
  • Manage and resolve help desk tickets while meeting established response and resolution times.
  • Configure user accounts, permissions, email access, and security groups using Active Directory and Microsoft 365.
  • Perform system upgrades, software installations, security patches, and preventive maintenance.
  • Monitor network connectivity and troubleshoot system performance issues.
  • Assist with cybersecurity initiatives, including endpoint protection, access controls, and security best practices.
  • Support data backup, recovery, and disaster recovery procedures.
  • Maintain accurate IT documentation, asset inventory, and system configuration records.
  • Assist with onboarding and offboarding employees by preparing workstations, user accounts, and equipment.
  • Collaborate with senior IT staff on infrastructure improvements, system implementations, and technology projects.
  • Escalate complex technical issues when necessary while ensuring timely follow-up and resolution.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required.
  • 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience supporting Microsoft 365, Active Directory, Outlook, and common business applications.
  • Working knowledge of basic network troubleshooting.
  • Experience with hardware installation, imaging, software deployment, and workstation setup.
  • Familiarity with IT ticketing systems.
  • Basic understanding of cybersecurity principles, endpoint protection, and access management.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

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