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Remote Amazon Tier 3 Jobs in Springfield, VA (NOW HIRING)

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier III Support Technician

Arlington, VA · Remote

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

Job Summary Aretum is seeking a Tier II Support Technician - Senior to provide advanced technical ... Three (3) years of experience troubleshooting remote connectivity and VPN solutions. * Experience ...

Aretum

Tier II Support Technician - Senior

Arlington, VA · Remote

$22 - $30.25/hr

Job Summary Aretum is seeking a Tier II Support Technician - Senior to provide advanced technical ... Three (3) years of experience troubleshooting remote connectivity and VPN solutions. * Experience ...

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

This is a fully remote, after-hours position responsible for the day-to-day operations of the ... Coverage is provided across three windows: * Evening shift: 4:30 PM - 1:00 AM. * Overnight shift: 1 ...

Evolver

Be Seen First

Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

... Tier 3 support teams. This role provides in-depth technical support for hardware, software ... This is a fully remote, after-hours position; support is delivered remotely, outside of standard ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

This role directs Tier 1, Tier 2, and Tier 3 analysts across a 24x7x365 coverage model, sets the ... Remote work requires a high level of trust in our employees, and we strictly adhere to the details ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

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All JobsAmazon Tier 3 JobsRemote Amazon Tier 3 JobsRemote Amazon Tier 3 Jobs in Springfield, VA

Remote Amazon Tier 3 information

See Springfield, VA salary details

$58K

$108.8K

$158.2K

How much do remote amazon tier 3 jobs pay per year?

As of Aug 2, 2026, the average yearly pay for remote amazon tier 3 in Springfield, VA is $108,761.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,600.00 and $137,400.00 per year, depending on experience, location, and employer.

What is a Tier 3 position at Amazon?

A Tier 3 position at Amazon typically refers to a mid-level support or technical role within the company's customer service or technical teams. Employees in this role handle complex issues, require specific skills or certifications, and often work in a structured environment with defined procedures. The position may involve troubleshooting, problem resolution, and using tools like internal software systems.

Will Amazon pay you $28 an hour to work from home?

Amazon Tier 3 remote customer service roles typically pay around $15 to $20 per hour, depending on experience and location. While some positions may offer higher pay, $28 an hour is above the standard rate for this role and may require specialized skills or additional responsibilities. It's advisable to review current job postings for accurate compensation details.

What is the difference between Remote Amazon Tier 3 vs Remote Amazon Tier 2?

AspectRemote Amazon Tier 3Remote Amazon Tier 2
Required CredentialsAmazon certifications, relevant technical skillsSimilar certifications, more experience preferred
Work EnvironmentRemote, team collaboration toolsRemote, often more autonomous roles
Employer & Industry UsageAmazon logistics and operationsAmazon customer service and support

Remote Amazon Tier 3 roles typically require specific certifications and technical skills, focusing on logistics or operations, while Remote Amazon Tier 2 positions often involve customer support with similar credentials but may demand more experience. Both roles are remote and widely used within Amazon's diverse departments, but they differ in responsibilities and specialization.

Is Amazon really hiring for remote positions?

Amazon regularly offers remote positions, including roles like Remote Amazon Tier 3, across various departments. These jobs often require specific skills, such as customer service or technical knowledge, and may involve remote work tools and flexible schedules. Job availability can vary based on current company needs and location-specific policies.

How much does Amazon pay for remote positions?

Amazon pays remote Tier 3 associates an average hourly wage ranging from $15 to $20, depending on location and experience. Compensation may also include benefits such as health insurance, paid time off, and opportunities for advancement within the company.
What are popular job titles related to Remote Amazon Tier 3 jobs in Springfield, VA? For Remote Amazon Tier 3 jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Tier 3 jobs in Springfield, VA look for? The top searched job categories for Remote Amazon Tier 3 jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Remote Amazon Tier 3 jobs? Cities near Springfield, VA with the most Remote Amazon Tier 3 job openings:
Remote Amazon Tier 3 jobs near you
Infographic showing various Remote Amazon Tier 3 job openings in Springfield, VA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $108,761 per year, or $52.3 per hour.

Tier III Support Technician

Aretum

Arlington, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Client Suitability Eligibility
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS, and Android environments. This role resolves high-impact hardware, software, account, mobility, automation, reporting, and connectivity issues while supporting secure and reliable access to Microsoft 365 and enterprise systems. The technician will also contribute to incident, change, and knowledge management activities, develop PowerShell solutions and Power BI reporting, and provide hands-on hardware support as needed.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Provide advanced Tier III technical support for Windows, macOS, iOS, and Android devices and operating systems.
  • Diagnose and resolve complex hardware, software, account, application, and peripheral issues through onsite and remote support channels.
  • Administer Active Directory user accounts, security groups, permissions, password resets, and related access requests in accordance with established procedures.
  • Support Microsoft Windows and Microsoft 365 applications, including Microsoft 365 Apps for enterprise, SharePoint, and Exchange Online.
  • Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.
  • Support mobile devices and enterprise mobility services, including enrollment, configuration, compliance, and troubleshooting through MDM platforms such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Create, update, route, and resolve incidents, service requests, changes, and knowledge articles within an IT service management platform such as BMC Helix (Remedy).
  • Serve as an escalation point for complex or high-impact issues and collaborate with infrastructure, security, application, and network support personnel through resolution.
  • Develop and maintain PowerShell scripts to automate support, administration, reporting, and troubleshooting activities.
  • Create and maintain Power BI dashboards and reports that provide visibility into support trends, workload, service performance, and recurring issues.
  • Document troubleshooting steps, resolutions, known errors, and recurring issues to improve service quality and knowledge sharing.
  • Maintain accurate inventory, asset, and support records and follow applicable security, configuration, and change-control requirements.
  • Install, configure, deploy, move, and replace end-user computing equipment and peripherals.
  • Lift and transport equipment weighing up to 50 pounds when performing onsite hardware support.
  • Provide clear, professional communication to users and stakeholders regarding issue status, resolution, and next steps.

Requirements
  • Five (5) years of advanced-level technical support experience with Windows, macOS, iOS, and Android operating systems.
  • Five (5) years of experience administering Active Directory users, accounts, groups, and access.
  • Five (5) years of experience supporting Microsoft Windows and Microsoft 365 applications.
  • Five (5) years of experience using incident, change, or knowledge management systems, such as BMC Helix (Remedy).
  • Three (3) years of experience supporting users through remote access software.
  • Three (3) years of experience troubleshooting remote connectivity and VPN solutions.
  • Experience supporting Microsoft 365 Apps for enterprise, SharePoint, and Exchange Online.
  • Experience supporting mobile operating systems, including iOS and Android.
  • Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Ability to lift up to 50 pounds of equipment as needed for onsite hardware support.
  • Advanced proficiency with PowerShell scripting and automation.
  • Advanced proficiency with Power BI reporting and dashboard development.
  • Ability to communicate technical information clearly to users with varying levels of technical proficiency.

Preferred Qualifications
  • CompTIA certification, such as A+, Network+, or Security+.
  • Microsoft 365 certification.
  • ITIL Foundation certification.
  • Associate or bachelor's degree in information technology, computer science, or a related field.
  • Other relevant, industry-recognized IT certifications.
  • Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
This position requires authorization to work in the United States. Additional citizenship, residency, clearance, or suitability requirements may apply based on federal client requirements.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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