As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving ...
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As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving ...
Service Desk Tier 2
Washington, DC · On-site
Service Desk Tier 2 Tech Support The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians ...
Service Desk Tier 2
Washington, DC · On-site
Service Desk Tier 2 Tech Support The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians ...
Service Desk Tier 2
Washington, DC · On-site
Service Desk Tier 2 Tech Support The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians ...
Service Desk Tier 2
Washington, DC · On-site
Service Desk Tier 2 Tech Support The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians ...
Tier II Help Desk
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...
Tier II Help Desk
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...
Tier II Help Desk
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...
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Tier II Help Desk
Alexandria, VA · On-site
$22 - $30/hr
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...
Help Desk Specialist II (Tier 2 - Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays ...
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Help Desk Specialist II (Tier 2 - Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays ...
Help Desk Specialist II (Tier 2 - Advanced Support) CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$21.50 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
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Tier 2 Service Desk L2
Herndon, VA · On-site
$21.50 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Help Desk Tier II/ Public Trust
Washington, DC · On-site
$22.75 - $30.50/hr
Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...
Help Desk Tier II/ Public Trust
Washington, DC · On-site
$22.75 - $30.50/hr
Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$21.50 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
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Tier 2 Service Desk L2
Herndon, VA · On-site
$21.50 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$21.50 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Quick apply
Tier 2 Service Desk L2
Herndon, VA · On-site
$21.50 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Tier 2 Service Desk L2
Reston, VA · On-site
$21.25 - $29.25/hr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Help Desk Tier II/ Public Trust
Washington, DC · On-site
$22.75 - $30.50/hr
Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...
Help Desk Tier II/ Public Trust
Washington, DC · On-site
$22.75 - $30.50/hr
Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...
Help Desk Tier I
Stafford, VA · On-site
GCA is looking for a Help Desk Support Specialist with excellent customer service to support an ... HS Diploma * MINIMUM two (2) years of IT support experience * Active Directory experience ...
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Help Desk Tier I
Stafford, VA · On-site
GCA is looking for a Help Desk Support Specialist with excellent customer service to support an ... HS Diploma * MINIMUM two (2) years of IT support experience * Active Directory experience ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Tier 2 Service Desk L2
Herndon, VA · On-site
$60K - $63K/yr
Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... problems within the Help Desk staff • Add and delete user accounts and maintain groups as ...
Help Desk Tier I
Stafford, VA · On-site
$42K/yr
GCA is looking for a Help Desk Support Specialist with excellent customer service to support an ... HS Diploma * MINIMUM two (2) years of IT support experience * Active Directory experience ...
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Help Desk Tier I
Stafford, VA · On-site
$42K/yr
GCA is looking for a Help Desk Support Specialist with excellent customer service to support an ... HS Diploma * MINIMUM two (2) years of IT support experience * Active Directory experience ...
Help Desk Tier 2 information
See Springfield, VA salary details
$13.31 - $15.32
2% of jobs
$15.32 - $17.33
6% of jobs
$17.33 - $19.33
12% of jobs
$19.90 is the 25th percentile. Wages below this are outliers.
$19.33 - $21.34
17% of jobs
The median wage is $22.95 / hr.
$21.34 - $23.35
16% of jobs
$23.35 - $25.36
16% of jobs
$26.36 is the 75th percentile. Wages above this are outliers.
$25.36 - $27.37
12% of jobs
$27.37 - $29.38
7% of jobs
$29.38 - $31.39
6% of jobs
$31.39 - $33.39
3% of jobs
$33.39 - $35.40
2% of jobs
$13
$24
$35
How much do help desk tier 2 jobs pay per hour?
As of Aug 31, 2026, the average hourly pay for help desk tier 2 in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.
What is a Help Desk Tier 2?
A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.
What are the typical day-to-day responsibilities of a Help Desk Tier 2?
A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.
What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?
To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.
What are the most commonly searched types of Help Desk Tier 2 jobs in Springfield, VA?
The most popular types of Help Desk Tier 2 jobs in Springfield, VA are:
What are popular job titles related to Help Desk Tier 2 jobs in Springfield, VA?
For Help Desk Tier 2 jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Springfield, VA look for?
The top searched job categories for Help Desk Tier 2 jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Help Desk Tier 2 jobs?
Cities near Springfield, VA with the most Help Desk Tier 2 job openings:
Help Desk Tier II Administrator
Quantico, VA • On-site
Geospatial And Cloud Analytics Inc
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
Job description
Benefits:
Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.
Required Skills:
At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to join our team! As a Help Desk Tier II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will be responsible for addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware. This role involves consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets, supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems. The Tier II admins cover three eight-hour shifts throughout the day and utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records. They route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents. Providing exceptional customer service across all organizational levels is a key aspect of this position.
Required Skills:
- DoD 8570 - IAT Level I, Security+ CE
- Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
- Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
- Top Secret clearance
- High school Diploma
- Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
- Competitive Compensation
- Paid Time off includes 10 federal holidays and 15 additional days.
- Bereavement Leave
- Parental Leave
- PTO Cash out
- Company Paid STD and LTD
- Life and AD&D Insurance
- 70% employer paid Medical, Prescription, Dental, and Vision Coverage
- 401k Savings and company match
- Employee referral program
At GCA, we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.