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Entry Level It Helpdesk Jobs in Springfield, VA (NOW HIRING)

SSI

IT Support Tech - Entry Level

Manassas Park, VA

$12.77/hr

The SSI Career Resource Center (CRC) offers basic computer skills assistance services free of charge to the community. IT Support Techs are responsible for teaching and assisting customers with job ...

MedVanta

IT Network Engineer

Bethesda, MD · On-site

This role serves as Level 2 escalation for the IT Help Desk, resolving complex technical issues that exceed Tier 1 support capabilities. In addition to remote support and infrastructure management ...

ROCS Grad Staffing

IT Specialist

Reston, VA · On-site

Qualifications * 1-3 years of experience in IT support, help desk, desktop support, systems administration, or a similar generalist IT role. * Broad hands-on experience supporting hardware and ...

Zermount, Inc

IT Intern

Arlington, VA · On-site

$17.25 - $23/hr

... and help develop IT solutionsMonitor antivirus software and updates and repair computers infected with spyware, adware, viruses, etc.Lend IT support in areas such as cybersecurity, programming ...

The Consortium, Inc.

IT Technician

Washington, DC · On-site

It is not a complete list of duties. • Intake and management of Help Desk requests received via email, voice mail and web app • Refer HD requests to manager and/or Information Technology staff as ...

Quartermaster AI Inc

IT Engineer

Arlington, VA · On-site

$120K - $140K/yr

We need a hands-on IT Engineer who can keep the team productive day to day and build the secure ... You'll handle everything from help desk requests to senior-level escalations, assist in designing ...

Melwood

IT Help Desk SPECIALIST

Upper Marlboro, MD · On-site

$27 - $29/hr

Responsibilities · Work with end users to identify and deliver required PC service levels. · Respond to Tickets within the agreed upon SLA. · Help support multiple locations, using remote ...

AEG

IT Associate

Tysons, VA · On-site

$25 - $30/hr

The IT Associate will assist with maintaining and troubleshooting computers, networking equipment ... Help monitor technology systems throughout the building and report issues promptly. * Assist with ...

HN Consulting

IT Auditor

Alexandria, VA · On-site

... weaknesses, and help the client plan a solution to prevent potential security threats ... Identify information technology system risks and assess potential impact of risks on the ...

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Entry Level It Helpdesk information

See Springfield, VA salary details

$13

$24

$35

How much do entry level it helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level it helpdesk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Springfield, VA?

The most popular types of It Helpdesk jobs in Springfield, VA are:

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For Entry Level It Helpdesk jobs in Springfield, VA, the most frequently searched job titles are:

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Cities near Springfield, VA with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Springfield, VA as of August 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

IT Support Tech - Entry Level

SSI

Manassas Park, VA

$12.77/hr

Part-time

Re-posted 3 days ago

Job description

Description

Location: Manassas Park, VA

This is a PART TIME job, starting pay of $12.77/hour.  You must be a HUBZone resident to qualify.   See HUBZone Map to check your address and verify it complies with the requirement. 


*Part-Time (10 hours/week), Monday through Thursday, morning shift

(Bi-lingual, Fluent in Spanish and English a plus) 



DUTIES AND RESPONSIBILITIES:

  • The SSI Career Resource Center (CRC) offers basic computer skills assistance services free of charge to the community. IT Support Techs are responsible for teaching and assisting customers with job-related and personal computer use skills, including:
    • Basic computer use, including keyboard and mouse
    • Microsoft Windows basic use/navigation
    • Web browser (Internet Explorer, Google Chrome, Mozilla Firefox) use
    • Email setup and use (web-based or Outlook)
    • Basic internet search skills (job postings, family search, educational research)
    • Basic use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
    • Resume formatting 

SKILLS AND EXPERIENCE:

  • Candidate must reside in SBA HUBZone map area: HUBZone Map
  • Candidate must possess verbal and written communication skills sufficient to complete online and on-the-job training.
  • Ability to work independently on assigned training tasks.
  • Excellent attention to detail and strong problem solving skills.
  • Ability to learn quickly, pick up new concepts and technologies via on-the-job training and assigned reading.
  • Moderate knowledge of personal computers and peripherals such as scanners and printers.
  • Knowledge of and/or hands-on experience with current Windows and/or Apple operating systems
  • Fluent Spanish speaker a plus

Requirements

 REQUIRED QUALIFICATIONS:

  • MUST live in a current designated HUBZone. See HUBZone Map 
  •  to check your address and verify it complies with the requirement.
  • Must be capable of passing a simple background check
  • High School Diploma, GED or evidence of current program of studies enrollment

SSI is committed to non-discrimination and equal employment opportunity.  All qualified applicants will receive consideration for employment without discrimination based on disability, protected veteran status or any other characteristics protected by law. 


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