ZipRecruiter

Log In

2

Entry Level It Helpdesk Jobs in Springfield, VA (NOW HIRING)

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

NuAxis Innovations LLC

IT Specialist II

Washington, DC · On-site

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

Home - ARETEC

CBP Technology Service Desk

Ashburn, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support ... CompTIA A+ or similar entrylevel IT certification. * HDI Customer Service Representative (CSR) ...

CUSTOM SOFTWARE SYSTEMS

IT Help Desk Specialis

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Custom Software Systems, Inc. (CSS) is seeking an experienced IT Help Desk Specialist to support our client in Washington, DC. This is an excellent opportunity for a customer-focused IT professional ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

This role involves providing IT helpdesk support to users of various Operational Technology and ensuring that documentation aligns with the highest quality standards while offering effective ...

previous page

Showing results 41-60

All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Springfield, VA

Entry Level It Helpdesk information

See Springfield, VA salary details

$13

$24

$35

How much do entry level it helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level it helpdesk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the most commonly searched types of It Helpdesk jobs in Springfield, VA?

The most popular types of It Helpdesk jobs in Springfield, VA are:

What are popular job titles related to Entry Level It Helpdesk jobs in Springfield, VA?

For Entry Level It Helpdesk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Springfield, VA look for?

The top searched job categories for Entry Level It Helpdesk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Entry Level It Helpdesk jobs?

Cities near Springfield, VA with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Springfield, VA as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

IT Help Desk I

Lender Service Provider LLC

Fairfax, VA • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

IT Help Desk I

Merrifield, VA

Description

You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks®.

Lenderworks’ mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.

Lenderworks is currently seeking a Help Desk Technician, located within a commutable distance to a Fairfax, VA office. Your primary focus will be providing end-user troubleshooting and support to both internal and external users.

Requirements

Job Responsibilities:

  • Provide front line technical support for all technical user requests through email, phone and in person
  • Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repair
  • Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
  • Onboarding, including account creation, equipment provisioning, and new user training/onboarding meetings essential for the new employee to get started in their role
  • Image hardware for new and existing users
  • Maintain hardware inventory and stockroom
  • Hardware decommissioning, repairs, and maintenance
  • Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution
  • Guide users through complex steps to resolve issues in a friendly and polite manner
  • Maintain detailed notes and documentation
  • Support and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Requirements

  • 2 years' experience in corporate IT
  • This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
  • Knowledge of computer and/or network security systems, and security concepts
  • Ability to install, configure and maintain personal computers, networks, and related hardware and software
  • Exceptional troubleshooting skills
  • Strong written and oral communication skills
  • Strong customer service
  • Reliable personal transportation

Desired:

  • Associates or Bachelor's degree in Information Technology related field
  • IT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals)
  • Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
  • Ability to learn and support new systems and applications

Familiarity with the following applications and operating systems preferred:

  • Office 365
  • Active Directory
  • Microsoft Intune/Autopilot
  • Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc)
  • Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)
  • Encompass 360/Encompass LOS

Experience:

  • Help desk: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Office 365: 1 year (Preferred)
  • Windows 10: 1 year (Preferred)

If you want to be part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the team for you!

Please see our website at www.Lenderworks.com

We are an Equal Opportunity Employer

No Phone Calls or Recruiters Please

All applicants must be eligible to work in the United States, as we do not provide sponsorship of H1 visas.