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It Helpdesk Manager Jobs in Springfield, VA (NOW HIRING)

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are ... Manage and resolve help desk tickets while meeting established response and resolution times.

Node.Digital

IT Helpdesk Support

Herndon, VA · On-site

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... The ideal candidate is highly self-directed, technically versatile, and experienced in managing ...

Node.Digital

IT Helpdesk Support

Herndon, VA · Hybrid

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... Manage employee onboarding and offboarding, including device provisioning, account administration ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

The IT Help Desk Specialist will be a key personnel position for the IT Help Desk Support Services contract, providing direct support by managing requests through the help desk ticketing system ...

Node.Digital

IT Helpdesk Support

Herndon, VA · On-site

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... The ideal candidate is highly self-directed, technically versatile, and experienced in managing ...

cyberThink, Inc.

IT Helpdesk Support

Rockville, MD · On-site

The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer ... Track and audit company IT hardware and software assets * Provide high-touch, premium technical ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ... Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms * Familiarity ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and ... Managing and supporting secure open-source tools Qualifications: Required: * Experience managing ...

Verida Inc

IT Helpdesk Specialist- DC

Washington, DC · On-site

... management of software and hardware. · Promote responsible usage and care of corporate equipment. QUALIFICATIONS REQUIRED · Effective communicator. · Ability to analyze, organize, prioritize ...

Doyon Limited

Helpdesk Manager

Washington, DC

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, VA

It Helpdesk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do it helpdesk manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for it helpdesk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Springfield, VA? The most popular types of It Helpdesk jobs in Springfield, VA are:
What are popular job titles related to It Helpdesk Manager jobs in Springfield, VA? For It Helpdesk Manager jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Springfield, VA look for? The top searched job categories for It Helpdesk Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for It Helpdesk Manager jobs? Cities near Springfield, VA with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, VA as of July 2026, with employment types broken down into 29% Locum Tenens, 55% Full Time, 8% Part Time, 2% Contract, and 6% Summer. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

IT Helpdesk Specialist

ABC Imaging

Annandale, VA • On-site

Full-time

Re-posted 8 days ago

Job description

IT Helpdesk Specialist

Location: Annandale, VA
Employment Type: Full-Time

Position Overview

We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information Technology team. This role is responsible for providing technical support to employees, troubleshooting hardware and software issues, maintaining IT systems, and ensuring the stability and security of the organization's technology infrastructure. The ideal candidate will have at least 2 years of IT Helpdesk or Technical Support experience, a strong technical background, and a Bachelor's degree in Information Technology, Computer Science, or a related field.

Key Responsibilities
  • Provide first-level and second-level technical support for hardware, software, networking, and system-related issues.
  • Diagnose and resolve desktop, laptop, printer, mobile device, and peripheral hardware problems.
  • Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
  • Manage and resolve help desk tickets while meeting established response and resolution times.
  • Configure user accounts, permissions, email access, and security groups using Active Directory and Microsoft 365.
  • Perform system upgrades, software installations, security patches, and preventive maintenance.
  • Monitor network connectivity and troubleshoot system performance issues.
  • Assist with cybersecurity initiatives, including endpoint protection, access controls, and security best practices.
  • Support data backup, recovery, and disaster recovery procedures.
  • Maintain accurate IT documentation, asset inventory, and system configuration records.
  • Assist with onboarding and offboarding employees by preparing workstations, user accounts, and equipment.
  • Collaborate with senior IT staff on infrastructure improvements, system implementations, and technology projects.
  • Escalate complex technical issues when necessary while ensuring timely follow-up and resolution.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required.
  • 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience supporting Microsoft 365, Active Directory, Outlook, and common business applications.
  • Working knowledge of basic network troubleshooting.
  • Experience with hardware installation, imaging, software deployment, and workstation setup.
  • Familiarity with IT ticketing systems.
  • Basic understanding of cybersecurity principles, endpoint protection, and access management.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Employment Type: FULL_TIME

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