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It Helpdesk Manager Jobs in Springfield, VA (NOW HIRING)

Node.Digital

IT Helpdesk Support

Herndon, VA · Hybrid

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... Manage employee onboarding and offboarding, including device provisioning, account administration ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

The IT Help Desk Specialist will be a key personnel position for the IT Help Desk Support Services contract, providing direct support by managing requests through the help desk ticketing system ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

New

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the ... Familiarity with ServiceNow, Jira Service Management, or similar ticketing platforms * Familiarity ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and ... Managing and supporting secure open-source tools Qualifications: Required: * Experience managing ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

Doyon, Limited

Helpdesk Manager

Washington, DC · On-site

Doyon, Limited is seeking a Helpdesk Manager to oversee the helpdesk operations and ensure high ... Preferred : • IT management and/or supervisory experience desired but not required. • ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, VA

It Helpdesk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do it helpdesk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for it helpdesk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What are the most commonly searched types of It Helpdesk jobs in Springfield, VA?

The most popular types of It Helpdesk jobs in Springfield, VA are:

What are popular job titles related to It Helpdesk Manager jobs in Springfield, VA?

For It Helpdesk Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Springfield, VA look for?

The top searched job categories for It Helpdesk Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for It Helpdesk Manager jobs?

Cities near Springfield, VA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

IT Helpdesk Support

Node.Digital

Herndon, VA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

IT Helpdesk Support

Location: Hybrid (Herndon, VA)
Employment Type: Part-Time / Contract

About Us

We are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution.

Position Overview

We are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.

Key Responsibilities

      Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.

      Manage employee onboarding and offboarding, including device provisioning, account administration, and access management.

      Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls.

      Provide advanced support for macOS environments and maintain operational support for Windows systems.

      Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.

      Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.

      Develop and maintain IT documentation, standards, and operational procedures.

      Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions.

Requirements

Qualifications

      5+ years of experience in IT Operations, Systems Administration, or Internal IT leadership.

      Advanced expertise managing and supporting macOS environments.

      Strong Google Workspace administration experience.

      Hands-on experience with MDM platforms and endpoint security solutions.

      Solid networking and troubleshooting skills.

      Ability to work independently, manage priorities, and drive projects with minimal oversight.

      Excellent communication and stakeholder management skills.

Preferred Qualifications

      Experience supporting consulting, technology, or professional services organizations.

      Familiarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud).

      Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP.

      Relevant industry certifications.

Benefits

We are proud to offer competitive compensation and benefits packages to include

  • Medical 
  • Dental
  • Vision
  • Basic Life 
  • Health Saving Account
  • 401K matching
  • Three weeks of PTO/Sick
  • 11 Paid Holidays
  • Pre-Approved Online Training

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