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It Helpdesk Manager Jobs in Springfield, VA (NOW HIRING)

AAC

Helpdesk Manager

Washington, DC · On-site

Helpdesk Manager Technology and Computer-related Washington, DC • Full-Time/Regular Responsible ... Requires a bachelor's degree in IT, engineering or related field and minimum of five years of ...

Quantum Sky

Helpdesk Manager

Washington, DC · On-site

... IT support services as required by the PWS. * Maintain and achieve established customer ... Chief, Help Desk Manager/designated EEOC management, field office coordinators, and customer ...

New

Strativia

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager provides overall leadership and operational oversight for enterprise helpdesk ... Experience managing enterprise IT-support personnel and service delivery. * Experience with ...

Quantum Space

Tier 2 IT Helpdesk Technician

Rockville, MD · On-site

$29 - $40/hr

Who We're Looking For We are seeking a Tier 2 IT Helpdesk Technician to provide second-level ... Support software deployments, endpoint management, and system configuration rollouts. * Maintain ...

AAC

Helpdesk Manager

Washington, DC · On-site

Helpdesk Manager Technology and Computer-related Washington, DC • Full-Time/Regular Responsible ... Requires a bachelor's degree in IT, engineering or related field and minimum of five years of ...

AAC

Helpdesk Manager

Washington, DC · On-site

Managing Helpdesk staff and service desk coverage. Assigning and monitoring Helpdesk tickets ... Ensuring delivery of approved IT communications and announcements impacting the service community.

IntelliDyne

IT Help Desk Manager

Herndon, VA

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

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It Helpdesk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do it helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it helpdesk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Springfield, VA?

The most popular types of It Helpdesk jobs in Springfield, VA are:

What are popular job titles related to It Helpdesk Manager jobs in Springfield, VA?

For It Helpdesk Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Springfield, VA look for?

The top searched job categories for It Helpdesk Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for It Helpdesk Manager jobs?

Cities near Springfield, VA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

Helpdesk Manager

AAC

Washington, DC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Helpdesk Manager

Technology and Computer-related

Washington, DC • Full-Time/Regular

Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces continually with the customer to ensure expectations are met and to discuss current activities, future plans, and problem resolution. Supports continual development of the service desk function, to include promoting a service-oriented culture and maintaining service desk SOPs. Supports interactions with other teams and manages support queues. Creates daily and weekly reports. Monitors incidents and requests, and possible causes for increases or deviations. Develops recommendations for process improvements. Facilitates incident escalations within the team and follow-ups as needed. Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels.

This position requires full-time on-site support.

Required Experience

  • Requires a bachelor's degree in IT, engineering or related field and minimum of five years of relevant IT experience or no degree and ten years of relevant experience.
  • Must have knowledge of common information technology applications and services, network services, computer and communications systems, and associated protocols and industry standards and Federal information security and device configuration standards.
  • Thorough knowledge of end user technologies including laptops (Windows and Mac), printers, mobile devices, Windows 10, Active Directory, SharePoint, MS Teams, and O365.
  • Must be experienced managing work in an IT operations environment, with a proven ability to manage both immediate reactive issues and long-term strategic goals.
  • Must have proven leadership experience managing personnel across multiple functional task areas, coordinating tasks with government staff and other contractors.
  • ITSM experience is required; Zendesk experience is desired.
  • Ability to effectively communicate verbally and electronically.
  • Must have a positive and patient customer service attitude.
  • Experience supporting a small to mid-sized Federal agency enterprise is a plus.
  • Requires an ITIL 4 certification.
  • Project Management Professional (PMP) certification is desired.
  • Must obtain an agency public trust suitability determination prior to start date.

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