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It Helpdesk Manager Jobs in Springfield, VA (NOW HIRING)

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This ... Manage and resolve Tier 1 service desk request * Track and resolve service tickets in a timely ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a ... Support enterprise endpoint management platforms including Microsoft Intune, JAMF, Ivanti Endpoint ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

Support enterprise endpoint management platforms including Microsoft Intune, JAMF, Ivanti Endpoint ... Minimum three (3) years of enterprise IT Help Desk, Desktop Support, or Endpoint Administration ...

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and ... • Manage PC setup and deployment for new employees using standard hardware and software. • ...

Next Step Systems

IT Manager

Washington, DC · On-site

$107K - $131K/yr

... help desk. This IT Manager role will also collaborate with others on the tech team who manage software and data platforms and assist other key stakeholders with development of scalable business ...

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

... management and tracking of IT strategic plan, tasks and projects. \n * Assist with revising and maintaining a roadmap of IT infrastructure projects and upgrades that are prioritized and assigned for ...

NuAxis Innovations LLC

IT Specialist II

Washington, DC · On-site

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Enterprise ticketing application experience - BMC Remedy Service Management experience preferred ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

Manage and troubleshoot issues involving: * Entra ID users, groups, and conditional access * M365 ... Bachelor's degree in IT, Computer Science, Information Science, or related field (preferred). * 1 ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

The IT Specialist II provides advanced technical support, system administration, and endpoint ... Manage and troubleshoot issues involving: * Entra ID users, groups, and conditional access * M365 ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, VA

It Helpdesk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do it helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it helpdesk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Springfield, VA? The most popular types of It Helpdesk jobs in Springfield, VA are:
What are popular job titles related to It Helpdesk Manager jobs in Springfield, VA? For It Helpdesk Manager jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Springfield, VA look for? The top searched job categories for It Helpdesk Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for It Helpdesk Manager jobs? Cities near Springfield, VA with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

IT Helpdesk Analyst (Level 1 / L1 Support)

AHU Technologies, Inc.

Washington, DC • On-site

$21 - $24/hr

Full-time

Re-posted 16 days ago

Job description


Short Description:
The Helpdesk Specialist is a first level rep to the Client technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion.
Complete Description:
Employment Type: Contract w2/1099/C2C
The Client is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
Customer Support Entry Roles and Responsibilities
i. Answer calls in a dynamic IT operations environment, supporting multiple agencies
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia
iii. Log and route service requests and incidents in an incident management system
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis
v. Provide a high level of customer service to end users on a daily basis
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
vii. Troubleshoot issues related to agency specific applications and web applications
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources
Skills Matrix
• Bachelor's degree in IT or related field or equivalent experience
• Customer service support experience in either a face to face or phone support role.
• Excellent written and verbal communication skills in a professional setting
• Provide technical support to computer system users by telephone, email, and etc.
• Maintain computers, systems, and printers in a professional setting
• Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x)
• Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x)
• Experience providing technical support in a call center environment where the candidate received multiple calls at once.
• Provide customer-oriented results and build an efficient end-user support environment.
• Experience with basic Active Directory functions such as account creations, password resets, and OU Management
• Knowledge of Microsoft Office Suite (Office 365)
• Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc.
Compensation: $21.00 - $24.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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