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It Helpdesk Manager Jobs in Springfield, VA (NOW HIRING)

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Enterprise ticketing application experience - BMC Remedy Service Management experience preferred ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD

Description The IT Specialist II provides advanced technical support, system administration, and ... Manage and troubleshoot issues involving: * Entra ID users, groups, and conditional access * M365 ...

Sante Group Companies

IT Manager

Silver Spring, MD · On-site

$97K - $120K/yr

Responsibilities : • Supervise and manage technology team of 2-3 staff members with tasks / projects, helpdesk tickets and other requests. • Oversee IT systems across Sante programs and ...

The Affiliated Sante Group

IT Manager

Silver Spring, MD · On-site

$85K - $90K/yr

IT Manager Silver Spring, MD | Full-Time | $85,000-$90,000 Who We Are: Santé Group Companies ... We have a passion for providing empathetic and potentially life-saving care to help individuals ...

Core One

IT Manager

Sterling, VA · Hybrid

$94K - $115K/yr

The IT Manager is responsible for the performance, security, reliability, and continuous improvement of the Company's information technology environment. This position is the functional owner of ...

Core One

IT Manager

Sterling, VA · On-site

$94K - $115K/yr

The IT Manager is responsible for the performance, security, reliability, and continuous improvement of the Company's information technology environment. This position is the functional owner of ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

We offer IT solutions across the disciplines of program/project management, applications ... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ...

CADCA

IT Manager

Alexandria, VA · Hybrid

$75K - $110K/yr

Look no further! We are looking for a talented and driven IT Manager to lead our technology ... Serve as the primary escalation point for internal helpdesk and technical support needs ...

Freethink

IT Manager

Washington, DC · On-site

$70K - $100K/yr

IT MANAGER | On-Site (Washington, D.C.) About Big Think Big Think exists for people who take ideas ... Across all of it, our goal is the same - to help people think more clearly about the world. Today ...

CADCA

IT Manager

Alexandria, VA · On-site

Look no further! We are looking for a talented and driven IT Manager to lead our technology ... Serve as the primary escalation point for internal helpdesk and technical support needs ...

Freethink

IT Manager

Washington, DC · On-site

IT MANAGER | On-Site (Washington, D.C.) About Big Think Big Think exists for people who take ideas ... Across all of it, our goal is the same -- to help people think more clearly about the world. Today ...

CADCA

IT Manager

Alexandria, VA · On-site

$75K - $110K/yr

Look no further! We are looking for a talented and driven IT Manager to lead our technology ... Serve as the primary escalation point for internal helpdesk and technical support needs ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, VA

It Helpdesk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do it helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it helpdesk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Springfield, VA? The most popular types of It Helpdesk jobs in Springfield, VA are:
What are popular job titles related to It Helpdesk Manager jobs in Springfield, VA? For It Helpdesk Manager jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Springfield, VA look for? The top searched job categories for It Helpdesk Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for It Helpdesk Manager jobs? Cities near Springfield, VA with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

IT Specialist II

NuAxis Innovations

Washington, DC • Remote

Full-time

Posted 7 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated IT Specialist II  for a Full-Time position.

Position Summary:

This role is largely responsible for providing remote telephone and email-based IT operational support  services to the organization. We are looking to fill a need to have a highly competent and highly motivated  individual in this role. This position requires a high level of IT support knowledge, customer service  experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as  such it will require commitment on your part as well as ours

Key Responsibilities

  • Some of the primary responsibilities of this role would include:
  • Remote telephone-based Call Center / Help Desk / Service Desk support services
  • Owning, tracking, troubleshooting and resolving IT incidents and service requests
  • Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)
  • This remote telephone based operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving  isues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of there requests, and proactively escalating any issues that cannot be resolved within the established timeframes.

Qualifications

  • Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience preferred.
  • High school diploma or equivalent. Bachelor's Degree preferred.
  • Operating Systems (Windows 11)
  • Active Directory Experience
  • Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)
  • Printer Support Experience
  • Familiar w/Command Prompts
  • Web Browsers (Google, Edge, Chrome, and Mozilla)
  • Troubleshoot basic WiFi connectivity issues, including SSID identification, password resets, and signal-strength checks.
  • Assist users with setup, pairing, and basic troubleshooting of wireless accessories (keyboards, mice, headsets, printers, etc.).

Preferred

  • Sharepoint
  • VPN Experience (Global Protect.)
  • Remote Support Software (Bomgar)
  • Mobile Devices (Android and iOS)
  • Software Installation Experience
  • Network Drive Support Experience
  • Contact Center/Call Center/Helpdesk experience preferred
  • Customer Service Skills/Customer Experience Training
  • Customer Advocacy Behaviors
  • Critical thinking/Problem Solving skills
  • Effective Communication Strategies
  • Self-Starter/Resourceful
  • Independent Learning/Resourcing
  • Enterprise ticketing application experience - BMC Remedy Service Management experience preferred

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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