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It Support Manager Jobs in Utah (NOW HIRING)

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$20.50 - $28/hr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$20.50 - $28/hr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

Moog

IT Site Support Technician II

Salt Lake City, UT

$26.45 - $33.66/hr

You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

L3HHCM20

IT Support Technician

Salt Lake City, UT · On-site

$68K - $127K/yr

Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects. * Ensure adherence to ...

ServiceSource (Virginia)

IT Support

Clearfield, UT · On-site

Provide on-going support to computer users, both on-site and off-site, and respond to software ... Alert management to emerging trends in incidents. Assist in software and hardware procurement ...

ServiceSource

IT Support

Clearfield, UT · On-site

Provide on-going support to computer users, both on-site and off-site, and respond to software ... Alert management to emerging trends in incidents. Assist in software and hardware procurement ...

Unicity USA Inc

IT Support Specialist

Provo, UT

Our IT Operations & Security team keeps the technology behind that global business secure, reliable, and scalable. Position Summary Unicity is looking for an entry-level IT Support Specialist to join ...

New

WholesomeCo Cannabis

IT Support Technician

Bountiful, UT · On-site

$22 - $25/hr

We are seeking an IT Support Technician to manage a broad range of responsibilities, from technical support ticketing to physical hardware deployment. This role offers the opportunity to engage with ...

RELQ TECHNOLOGIES LLC

UT · On-site

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country ... United States What You Will do ● User lifecycle management through Active Directory and Okta ● ...

Navitas Semiconductor

Respond to and manage incidents and service requests through the ticketing system, meeting required ... Basic * 3+ years of experience in an IT Help Desk, desktop support, or technical support position

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...

Lease End

IT Support Engineer

Lehi, UT · On-site

And if that resonates with you, we'd love for you to apply! We're looking for an IT support ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Utah

It Support Manager information

See Utah salary details

$32.8K

$78.4K

$119.7K

How much do it support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it support manager in Utah is $78,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $90,600.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Utah?

The most popular types of It Support jobs in Utah are:

What cities in Utah are hiring for It Support Manager jobs?

Cities in Utah with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $78,427 per year, or $37.7 per hour.

IT Support Tech

American Cruise Lines

Sandy, UT • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

IT Support Tech

American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Support Tech will provide daily technical support to shipboard and corporate staff by troubleshooting hardware, software, and network issues. This role includes setting up and maintaining equipment, responding to help desk requests, and assisting with system updates to ensure reliable operations across all locations.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Responsibilities

  • Provide technical support for staff.
  • Administration of Windows Active Directory on prem and Azure AD.
  • Microsoft Exchange user administration.
  • Installation, updates and troubleshooting of software on Windows-based computers.
  • General technical support.
  • Inventory and records maintenance.
  • Technical support via Helpdesk ticketing system.
  • Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
  • Individual must be detail-oriented and be able to independently resolve technology problems for staff.
  • Monitoring the availability of the IT environment.
  • Work with groups within IT Infrastructure resolving problems.
  • Maintain company security utilizing security best practices.
  • Maintain PCI compliance.
  • Help provide “rotational, on-call” support for emergencies on the weekends.

Qualifications:

  • Knowledge of Windows operating systems, computer and peripheral hardware and software.
  • Knowledge in help desk software methodology.
  • Experience with Windows Desktop and Server operating systems.
  • Active Directory: Add/Remove/Changes.
  • Experience with Mobile OS’s.
  • Competent in remediation of Anti-virus incidents.
  • Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
  • Updated with current industry trends and efficiency in working with them.
  • Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
  • Ability to work in a complex and mixed team environment.
  • Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
  • VMware and Linux a plus.
  • RingCentral a plus.
  • Networking/routing/vLANs a plus.
  • PowerShell a plus.
  • SonicWALL a plus.
  • SAN (Unity/Storage Center/Equalogic).

​

Hours:

  • 11:00 AM – 7:30 PM MST. Must be available to work this shift.

Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.

Company Description

American Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.

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