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It Support Manager Jobs in Michigan (NOW HIRING)

World Renew

IT Support Specialist

Byron Center, MI

$68K - $76K/yr

Helpdesk Management & Technical Support * Provide Level 1 and Level 2 technical support through Microsoft Teams, email, phone, and the IT Service Management platform. * Serve as the primary point of ...

World Renew

IT Support Specialist

Byron Center, MI · On-site +1

$68K - $76K/yr

Helpdesk Management & Technical Support * Provide Level 1 and Level 2 technical support through Microsoft Teams, email, phone, and the IT Service Management platform. * Serve as the primary point of ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ... Ability to manage tickets independently * Valid driver's license Company Description Image Tech is ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ... Ability to manage tickets independently * Valid driver's license Company Description Image Tech is ...

CFS

IT Support Specialist

Grand Rapids, MI

$50K - $55K/yr

Position: IT Support Specialist Location: Grand Rapids, MI (Hybrid) Salary: $50,000-55,000 Benefits ... Utilize remote management tools for patching, scripting, and troubleshooting. * Travel to ...

710 Labs

IT Support Specialist

River Rouge, MI

$55K - $65K/yr

As an IT Support Specialist, you will be responsible for providing technical support for the ... Manage and maintain our Google Workspace, Microsoft 365, Slack, and JumpCloud environments * Manage ...

Grand Hotel

IT Support Specialist

Mackinac Island, MI · On-site

... Management Systems (PMS), Point of Sale (POS), networks, and end-user devices, to support daily ... Qualifications : Required : • Associate's or Bachelor's degree in Information Technology ...

TGW Logistics Group

IT Support Technician

Grand Rapids, MI · On-site

$20.75 - $28.25/hr

You will work closely with the IT Manager and gain exposure to a variety of enterprise technologies and support processes. This position will report to the IT Manager. What you'll be handling

SER Metro-Detroit

IT Support Specialist

Detroit, MI · On-site

$16 - $18/hr

Assists the IT Manager and the Company's IT needs and maintenance including installation ... Supports the IT Manager and effectively carries out assigned duties. * Provides desktop IT support ...

Connection

Be Seen First

IT Support Specialist

Detroit, MI · On-site

$39/hr

IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite) Monday - Friday | 8:30 AM - 5:00 PM $39.00/hour 90-Day Contract with Strong Potential for Extension We ...

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This ... ABOUT BAE NETWORKS BAE Networks is a managed IT and network services provider based in Troy ...

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This ... ABOUT BAE NETWORKS BAE Networks is a managed IT and network services provider based in Troy ...

McDonald Companies

IT Support Technician

Saginaw, MI

$20 - $27.50/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

Grand Hotel

IT Support Specialist

Mackinac Island, MI · On-site

The Multi-Property IT Support Specialist is responsible for providing technical support and ... This role ensures the reliable operation of hotel technology systems; including Property Management ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Michigan

It Support Manager information

See Michigan salary details

$31.4K

$75.1K

$114.6K

How much do it support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for it support manager in Michigan is $75,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $86,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Michigan? The most popular types of It Support jobs in Michigan are:
What cities in Michigan are hiring for It Support Manager jobs? Cities in Michigan with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,086 per year, or $36.1 per hour.
Manager, IT Support

Manager, IT Support

Continental Services

Sterling Heights, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Manager, IT Support
Department: Information Technology 500003
Employment Type: Full Time
Location: Sterling Heights
Reporting To: Kyle Belz-Thomas
Description
A Taste of Who We Are:
Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.
Our Mission
Delight our guest. Every meal. Every day.
Our Core Values
Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
The Experience You'll Create:
The IT Support Manager oversees first-level support for all technologies across corporate and customer sites, leading the frontline team to provide reliable, customer-focused service and acting as the main escalation point. They apply IT Service Management practices, using metrics and SLAs to ensure continuous improvement. Additionally, they manage configurations and governance for Jira and Microsoft 365, supporting organizational growth.
  • Owns and manages first-level IT support for all corporate and customer-site technologies, including end-user devices, network access, printers, peripherals, core business applications, SaaS platforms, and collaboration tools.
  • Ensures incidents and service requests are logged, triaged, and resolved or escalated per SLAs.
  • Acts as the single point of coordination between users and Tier 2/3 IT teams across infrastructure, applications, security, data, and vendors.
  • Implements and matures ITSM practices aligned with ITIL, covering incident, request, problem, and change management, as well as knowledge sharing and self-service.
  • Tracks and reports on key service metrics like ticket volume, SLA adherence, response times, and user satisfaction, using data to identify recurring issues and opportunities for improvement.
  • Leads, coaches, and develops the IT support team, setting performance goals and ensuring resource coverage.
  • Manages Jira as the system administrator and product owner, configuring workflows, automations, and access, while supporting scalable service management.
  • Acts as the Microsoft 365 administrator, managing users, groups, collaboration tools, licensing, and security policies.
  • Collaborates with infrastructure and security teams to optimize M365 architecture and governance, ensuring usability and security.
  • Performs other related duties as assigned.

Ingredients for Thriving:
  • 7+ years of IT experience with a strong background in end-user support and service delivery.
  • 3+ years of experience leading or supervising an IT support or service desk team.
  • Hands-on experience with ITSM tools and practices (Incident, Request, SLA management).
  • Experience administering Jira (ITSM and/or service workflows).
  • Experience administering Microsoft 365 environments.
  • Strong understanding of escalation models and cross-team collaboration.
  • Ability to translate technical issues into clear, user-friendly communication.
  • ITIL certification or formal ITSM training.
  • Experience supporting multi-site or customer-facing environments.
  • Familiarity with automation and self-service capabilities in Jira or similar platforms.
  • Exposure to identity management, endpoint management, or cloud services.
  • Experience working in a growing or transformation-oriented IT organization.

Location(s) & Logistics:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • The role will be on-site with locations in Sterling Heights and Troy.
  • Occasional Travel is required for this role to visit customer sites and warehouses

Savor the Benefits:
We offer a range of benefits for eligibles team members, including:
  • Health Coverage - Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Paid Parental Leave
  • Wellness Programs
  • Additional Perks

To see a summary of current benefits, please visithttps://www.continentalserves.com/work-at-continental/#benefits

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