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It Support Manager Jobs in Michigan (NOW HIRING)

Oakland University

IT Support Specialist

Rochester, MI · On-site

$25/hr

Posting Details Posting Details Position Title IT Support Specialist Department 0570 - UTS Help Desk and Desktop Services Position Number X10570 Requisition No. TC06453 Salary Range/Pay Rate $25 per ...

Kettering University

IT Support Technician

Flint, MI · On-site

$21 - $28.75/hr

Posting Details Position Information Job Title IT Support Technician Position Class Type Regular Position Type Staff Other Position Information About Kettering: Kettering University is a national ...

Kem Krest

IT Support Sr Specialist

Brighton, MI · On-site

Vendor & Asset Management: Coordinate with third-party providers and maintain hardware/software inventories. * Project Collaboration: Support IT projects, contribute to lessons learned, and apply ...

Vartek Services Inc

IT Support Specialist

Flint, MI · On-site

$21 - $23/hr

Description Vartek Position Description Position IT Support Specialist Reports to EdTech Leader (or equivalent team lead) FSLA Full time, non-exempt Position Summary To contribute to client retention ...

Vartek Services Inc.

IT Support Specialist

Flint, MI · On-site

$21 - $23/hr

Job Type Full-time Description Vartek Position Description Position IT Support Specialist Reports to EdTech Leader (or equivalent team lead) FSLA Full time, non-exempt Position Summary To contribute ...

Connection

IT Specialist/Desktop Support

Detroit, MI · On-site

$39/hr

Overview IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite) Monday - Friday | 8:30 AM - 5:00 PM $39.00/hour 90-Day Contract with Strong Potential for ...

Connection

IT Specialist/Desktop Support

Detroit, MI

$39/hr

IT Support Specialist Senior Services / Nonprofit Healthcare Industry Detroit, MI (100% Onsite) Monday - Friday | 8:30 AM - 5:00 PM $39.00/hour 90-Day Contract with Strong Potential for Extension We ...

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Showing results 21-40

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Michigan

It Support Manager information

See Michigan salary details

$31.4K

$75.1K

$114.6K

How much do it support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for it support manager in Michigan is $75,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $86,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Michigan? The most popular types of It Support jobs in Michigan are:
What cities in Michigan are hiring for It Support Manager jobs? Cities in Michigan with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $75,086 per year, or $36.1 per hour.

IT SUPPORT & CYBERSECURITY SPECIALIST

PRAB, Inc.

Kalamazoo, MI

Full-time

Posted 2 days ago

New

Job description

Job Description Overview
The IT Support and Cybersecurity Specialist provides day-to-day technical support, manages
employee IT onboarding and assists with the organization’s cybersecurity programs. This role is responsible for setting up hardware and software, troubleshooting technical issues, supporting users, monitoring security tools, and coordinating cybersecurity training and testing activities. The ideal candidate is organized, service-oriented, and able to communicate technical information clearly to employees with different levels of technical experience. This person reports to the Information Technology Manager.
Qualifications
Required Qualifications
• Associate degree in information technology, cybersecurity, computer science, or related
field, or equivalent professional experience.
• Experience providing technical support in a business environment.
• Working knowledge of computer hardware, software installation, operating systems, and
network troubleshooting.
• Familiarity with cybersecurity awareness programs and phishing prevention practices.
• Strong troubleshooting, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Ability to explain technical information clearly to nontechnical users.
• Ability to manage multiple priorities and maintain accurate documentation.
• Ability to handle confidential and sensitive information responsibly.
Preferred Qualifications
• Experience with Microsoft 365, Windows operating systems, and user account
administration.
• Experience administering KnowBe4 or a similar security awareness platform.
• Familiarity with endpoint security, antivirus, email security, and incident-response tools.
• Knowledge of PCI security and training requirements.
• Experience coordinating with managed service providers, cybersecurity vendors, or
penetration-testing firms.
• Relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, Cisco
CyberOps Associate, or Microsoft certifications
Responsibilities:
  • IT Onboarding
  • Coordinate the IT onboarding process for new employees.
  • Set up and configure computers, monitors, mobile devices, and other required equipment.
  • Install and configure approved software and applications.
  • Create and configure user accounts, permissions, email access, and system credentials.
  • Provide instructions on login procedures, password requirements, and multifactor authentication.
  • Confirm that new employees have access to the systems and resources required for their roles.
  • Maintain accurate records of assigned hardware, software, and user access.
  • IT Help Desk Support
  • Provide timely technical support to employees through the IT help desk. Troubleshoot and resolve hardware, software, networking, connectivity, printing, and user-access issues.
  • Install, configure, maintain, and replace computer hardware and peripheral equipment.
  • Install and update approved software.
  • Document support requests, troubleshooting steps, and resolutions.
  • Escalate complex or unresolved technical issues to the appropriate internal resource or third-party provider.
  • Follow up with users to confirm that issues have been resolved.
  • Cybersecurity Support
  • Assist with implementing and maintaining cybersecurity policies, procedures, and best practices.
  • Administer and maintain the KnowBe4 security awareness program.
  • Coordinate and track required employee training, including:
  • Annual Security Awareness Training
  • Artificial Intelligence Awareness Training
  • Payment Card Industry training
  • Email phishing awareness training
  • Create, schedule, and monitor phishing simulation campaigns.
  • Review and manage reports submitted through the Phish Alert Button.
  • Follow up on reported phishing emails and escalate potential threats when necessary.
  • Monitor security software, alerts, and incidents.
  • Investigate, document, escalate, and assist with resolving cybersecurity incidents.
  • Work with employees to reinforce safe technology and information-handling practices.
  • Coordinate with third-party vendors conducting penetration testing.
  • Assist with tracking and resolving findings identified during penetration tests and security assessments.
  • Maintain cybersecurity training, incident, and remediation records
Physical and Work Requirements:
• Ability to sit or stand for extended periods.
• Ability to lift, move, and install computer equipment and related hardware.
• Ability to work at employee workstations and equipment locations as needed.
• Occasional after-hours availability may be required for urgent technical or cybersecurity
incidents

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