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It Support Manager Jobs (NOW HIRING)

Boston Retail Solutions

IT Support

Santa Ana, CA

$25/hr

Solid organizational skills; able to manage multiple concurrent tasks/projects * Self-motivated ... Join our team as IT Support and be a vital part of BRS' technical software application ...

New

Boston Retail Solutions

IT Support

Santa Ana, CA

$22.25 - $30.75/hr

Solid organizational skills; able to manage multiple concurrent tasks/projects * Self-motivated ... Join our team as IT Support and be a vital part of BRS' technical software application ...

New

Y-Tech, LLC

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services ... Conduct full and spot inventories of IT equipment as requested by the Project Manager, * Consulting ...

Y-Tech, LLC

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services ... Conduct full and spot inventories of IT equipment as requested by the Project Manager, * Consulting ...

United Ag & Turf NE, LLC

IT Support

Lancaster, MA · On-site

$58K/yr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

Trulieve

IT Support Tech

Tallahassee, FL

$19.50 - $26.50/hr

No Job Title:IT Support Technician Department:Information Technology Reports to:Technology ... Manage user accounts, including password resets and access permissions. * Perform routine system ...

Habitat Health

IT Support Analyst

Compton, CA · On-site

The IT Support Analyst will play a crucial role in ensuring the smooth operation of Habitat Health ... Managing Network Infrastructure * Managing End Point Devices * Systems Troubleshooting

New

MJH Life Sciences

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

Manage printer and copier infrastructure, including setup, maintenance, and ongoing support * Lead ... Partner with the IT Support Manager on project work including system upgrades, migrations, and new ...

A-CAP Services LLC

IT Support Specialist III

Miami, FL · On-site

Third-party Asset Management * Private Credit * Primary Insurance Carriers * Accredited Reinsurers ABOUT THE ROLE We are looking for a hands-on IT Support Specialist who thrives at the intersection ...

ACI Infotech

IT Manager

Denver, CO · On-site

$97K - $119K/yr

ITIL Certifications is a big plus The Manager is responsible for the maintenance, support and ... Responsible for establishing and managing the IT production support budget. * Responsible for ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

... managing mobile device provisioning. This role supports a seamless technology experience by ... IT Support Specialist partners with employees across the organization to deliver timely ...

New

NRP Group

IT Support Specialist

Cleveland, OH · On-site

As the IT Support Specialist, you will serve as the frontline resource for resolving all technology ... Utilize ticket tracking and management tools to prioritize and organize support requests ...

Base8 Inc

IT Support Specialist

Studio City, CA · On-site

IT Support Specialist Location:United States (On-site / Hybrid) Department:Information Technology ... Create and manage user accounts, access rights, and password settings * Diagnose and resolve issues ...

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It Support Manager information

See salary details

$36K

$86.1K

$131.5K

How much do it support manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for it support manager in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
More about It Support Manager jobs
What cities are hiring for It Support Manager jobs? Cities with the most It Support Manager job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most It Support Manager jobs? States with the most job openings for It Support Manager jobs include:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $86,148 per year, or $41.4 per hour.
IT Support

IT Support

Boston Retail Solutions

Santa Ana, CA

$25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

New

Job description

Boston Retail Solutions is the leading provider of modular barricades, large format graphics, graphic installation, and various facilities maintenance services. Boston Retail Solutions provides environmentally friendly solutions to retailers, mall developers, airports, hotels, contractors and more! IT Support will play a crucial role in supporting our employees throughout the enterprise. Under direct supervision with guidance as needed, this position is responsible for providing routine end-user support for hardware, software, peripherals, and networking. 

Responsibilities:

  • Receive and record support requests regarding hardware, software, peripheral support and maintenance.
  • Troubleshoot via phone, email, and in-person in a timely and accurate fashion.
  • Resolve basic issues independently, refer more complex issues up to the next level with the appropriate urgency and clear documentation.
  • Interact and open tickets with 3rd party vendors as necessary.
  • Onboarding and offboarding personnel.
  • Support IT project work as assigned for new deployments and configurations.

Qualifications and Education Requirements:

  • 1–2 years' experience in Help Desk or Desktop Support

  • Working knowledge of Microsoft Office and Google Workspace

  • Basic understanding of networking and printing fundamentals (DHCP, DNS)

  • Strong attention to detail and professional demeanor

  • Strong written, verbal, and interpersonal communication skills

  • Solid organizational skills; able to manage multiple concurrent tasks/projects

  • Self-motivated with the ability to learn new systems independently

  • Comfortable taking initiative and thinking a step beyond the immediate request — able to consider what's actually needed, not just what's asked

  • Capable of independent judgment and on-the-fly corrections based on new information

  • Low voltage cabling a plus

Employees are eligible for the following benefits:

  • Numerous insurance options, including Health, Dental, and Vision Coverage.
  • Matching 401k plan.
  • Bonus Plan.
  • Paid Time Off.
  • Employee Stock Ownership Plan (ESOP).

If you are looking for an exciting opportunity to contribute to a growing organization and have a passion for supporting others in their use of sophisticated software applications, we would love to hear from you. Join our team as IT Support and be a vital part of BRS' technical software application infrastructure.

We are proud to be an Employee-Owned Company.