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It Support Manager Jobs (NOW HIRING)

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position ... Manage and support Windows and Mac systems Manage technical currency and process consistency ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Provide IT support and user assistance for management information systems via phone and onsite visits * Troubleshoot end-user application and hardware problems, diagnosing and resolving technical ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistan ... managing relationship with external IT vendor, and suggesting and implementing technology-related ...

CFS

IT Support Specialist

Jenison, MI · On-site

$50K - $55K/yr

Position: IT Support SpecialistLocation: Grand Rapids, MI (Hybrid) Salary: $50,000-55,000 Benefits ... Utilize remote management tools for patching, scripting, and troubleshooting. * Travel to ...

CFS

IT Support Specialist

Barberton, OH · On-site

$60K - $65K/yr

IT Support Specialist Location: Akron, Ohio (On-site) Employment Type: Full-time Salary: $60,000 ... Create and maintain technical documentation and knowledge base articles * Assist in the management ...

InfoPeople Corp

IT Support Lead

Framingham, MA

$22.25 - $30.50/hr

This role will require strong technical support skills, experience with IT Service Management, and the ability to effectively communicate with non-technical clinical staff. Responsibilities: * Act as ...

New

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: • We are responsible for defining and ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours. * Data Reporting ...

CFS

IT Support Specialist

Grand Rapids, MI

$50K - $55K/yr

Position: IT Support Specialist Location: Grand Rapids, MI (Hybrid) Salary: $50,000-55,000 Benefits ... Utilize remote management tools for patching, scripting, and troubleshooting. * Travel to ...

CFS

IT Support Specialist

Grand Rapids, MI

$50K - $55K/yr

Position: IT Support Specialist Location: Grand Rapids, MI (Hybrid) Salary: $50,000-55,000 Benefits ... Utilize remote management tools for patching, scripting, and troubleshooting. * Travel to ...

NRP Group

IT Support Specialist

Cleveland, OH · On-site

As the IT Support Specialist, you will serve as the frontline resource for resolving all technology ... Utilize ticket tracking and management tools to prioritize and organize support requests ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

$45K - $50K/yr

Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar ... entry-level IT support. We encourage candidates from all backgrounds to apply - if you are ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

Intercare Therapy

IT Support I

Los Angeles, CA · On-site

$20 - $25/hr

Familiarity with ticketing systems (e.g., Freshservice, Jira Service Management, ServiceNow ... Escalate complex issues to IT Support Engineer II or senior staff as needed Device Setup and ...

100 Thieves, Inc.

IT Support Contractor

Los Angeles, CA · On-site

$22 - $25/hr

Role: IT Support Contractor Manager: Director of IT & Infrastructure Location: Culver City, CA (On-site) Type: Part-Time Contractor Pay: $22-$25 / HR About 100 Thieves 100 Thieves ("Hundred Thieves ...

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It Support Manager information

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$36K

$86.1K

$131.5K

How much do it support manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for it support manager in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

More about It Support Manager jobs
What cities are hiring for It Support Manager jobs? Cities with the most It Support Manager job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most It Support Manager jobs? States with the most job openings for It Support Manager jobs include:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 22% Part Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $86,148 per year, or $41.4 per hour.
IT Support Engineer

IT Support Engineer

Nextgen Technologies

San Mateo, CA • On-site

$70K/yr

Full-time

Posted 7 days ago

Job description

Job Description

Role : IT Support Engineer 

Location : San Mateo, CA

Salary: $70K/Year + Benefits and Bonus

Position: Full Time


Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users' satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT.


The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the Global Corporate IT Service Desk. The engineer collaborates with other regions and with the IT Service Desk to ensure locally delivered services are performed as part of a continuous and seamless user experience.


As the engineer of the local IT region with closest proximity to daily business operations, this engineer is expected to understand requirements for and impact of IT services and to contribute feedback to the rest of IT team.


Responsibilities:

Handle all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues

Prevent, monitor and respond to ensure user issues are addressed, escalating as appropriate

Manage and support Windows and Mac systems

Manage technical currency and process consistency according to standards

Manage and monitor servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta

Collaborate with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones

Oversee and deliver local projects

Manage IT procurement

Act as backup for other User Support Engineers


Desired Skills and Experience


Must Have


3+ years in IT helpdesk support positions

2+ years in IT roles with increasing levels of responsibility

2+ years with Microsoft AD and various services (DNS\DHCP\etc.)

Experience with Apple Macs, installations and troubleshooting

LAN/WAN networking experience

Experience working in a complex and globally dispersed environment

Experience delivering successfully in a multi-vendor governance model

Show strong results in achieving employee satisfaction across a variety of business functions

Experience in working in cross-functional and regional teams to resolve users' issues


Nice to Have


Microsoft technical certifications

Google Apps for Business knowledge and experience

Office 365 knowledge and experience

Excellent written and verbal communication skills

VoIP experience


Qualifications

Must Have


3+ years in IT helpdesk support positions

2+ years in IT roles with increasing levels of responsibility

2+ years with Microsoft AD and various services (DNS\DHCP\etc.)

Experience with Apple Macs, installations and troubleshooting

LAN/WAN networking experience

Experience working in a complex and globally dispersed environment

Experience delivering successfully in a multi-vendor governance model

Show strong results in achieving employee satisfaction across a variety of business functions

Experience in working in cross-functional and regional teams to resolve users' issues


Additional Information

All your information will be kept confidential according to EEO guidelines.

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