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Entry Level It Support Jobs in Quebec (NOW HIRING)

HollisWealth

Senior IT Analyst

Montreal, QC · Hybrid

This position offers an exciting opportunity to showcase your skills in application support, incident management, and IT service improvement while actively contributing to the quality of technology ...

Michelin

IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... Collaborate with colleagues all over the world Support for professional development A stimulating ...

Comact

Le ou la technicien(ne) en support technique est impliqué(e) dans la recherche de solutions, les ... Voyez vos projets prendre vie et apprenez constamment de nouvelles technologies et procédés.

Comact

Relevez des défis stimulants et travaillez avec des équipements à la fine pointe de la technologie. Participez à des projets variés, combinant support technique et action sur le terrain, sans ...

Nuovo Photography

IT Security Intern

Montreal, QC · Remote

Unlike a traditional support internship, this role is centered around projects, giving you the ... Support Level 1 IT operations when needed, assisting with hardware, software and user account ...

TechnoConseil

La réalisation des autres tâches inhérentes à la fonction de support technique et fonctionnel de 1er niveau facilitant l'utilisation des technologies de l'information par les utilisateurs; La ...

TechnoConseil

La réalisation des autres tâches inhérentes à la fonction de support technique et fonctionnel de 1er niveau facilitant l'utilisation des technologies de l'information par les utilisateurs; * La ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Quebec

Entry Level It Support information

See Quebec salary details

$9

$16

$25

How much do entry level it support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level it support in Quebec is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Quebec? The most popular types of It Support jobs in Quebec are:
What cities in Quebec are hiring for Entry Level It Support jobs? Cities in Quebec with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $34,837 per year, or $16.7 per hour.

Senior IT Analyst

HollisWealth

Montreal, QC • Hybrid

Full-time

Retirement, PTO

Posted 7 days ago

Job description

Job Description

Build the Future with Us

Are you passionate about IT operations, continuous improvement, and modernizing technology practices? As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and continuous improvement of the technology services managed by the ModernOPS team.


This position offers an exciting opportunity to showcase your skills in application support, incident management, and IT service improvement while actively contributing to the quality of technology operations. Here, people and professional growth are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

______________________________________________________________________________

What You Will Accomplish With Us

As an IT Analyst - ModernOPS, you will be at the heart of our mission. Your key responsibilities will include:

  • Monitor the day-to-day health of applications and services under the responsibility of the ModernOPS team.
  • Analyze production incidents, contribute to their resolution, and document root causes, impacts, and workarounds.
  • Participate in proactive monitoring, service surveillance, and quality improvement activities.
  • Collaborate in change planning and execution, production releases, and post-implementation follow-ups.
  • Identify automation and optimization opportunities while producing operational metrics and dashboards.
  • Contribute to the documentation of procedures, guides, and processes, as well as the evolution of ITSM and ITIL practices.
  • Act as a liaison between delivery and operations teams, particularly during hypercare activities and transitions into production support.

______________________________________________________________________________

What Could Help You Succeed in This Role

We are looking for someone who:

  • Holds a bachelor's degree in Computer Science or an equivalent combination of education and experience.
  • Has experience in application support, IT operations, systems integration, or operational support.
  • Is familiar with critical production environments, modern application ecosystems, and ITIL practices.
  • Has a strong understanding of incident, problem, and change management.
  • Is comfortable using tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms, as well as monitoring and observability tools.
  • Stands out through analytical thinking, prioritization skills, influential leadership, and strong communication abilities.
  • Has an advanced level of French proficiency and an intermediate level of English proficiency, as the role requires communicating with unilingual English-speaking vendors and external partners across Canada through emails and phone calls, representing approximately 15% of working time.

______________________________________________________________________________

Why You Will Love Working With Us

  • A workplace where learning and development go hand in hand with a shared pursuit of excellence.
  • Artificial intelligence is accessible to everyone, helping increase personal effectiveness and supporting organizational growth.
  • A healthy, safe, equitable, and inclusive environment where potential can be fully expressed and developed.
  • The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
  • A chance to contribute to the stability, performance, and continuous improvement of essential technology services.
  • A collaborative role at the intersection of development, infrastructure, business, delivery, and operations teams.
  • A stimulating environment where you will help modernize IT operations practices.

______________________________________________________________________________

Competitive Benefits

  • Flexible group insurance plans.
  • Competitive retirement savings plan.
  • Employee share purchase plan.
  • Vacation program, wellness days, and personal development days.
  • Telemedicine services.
  • Employee and Family Assistance Program (EFAP).
  • Performance bonus, discounts on iA products, and much more.

______________________________________________________________________________

Apply Now and Take the Lead in Your Career

Build your future where your talent truly matters!

______________________________________________________________________________

Not Sure About Applying?

At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you.

Location(s)Quebec / 1080, Grande Allee WestOther Possible Location(s)Montreal / 1981 McGill College Avenue
Company

iA Financial Group

Posting End Date2026-08-29Company Overview

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privee de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rheaume et associes, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

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