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It Service Manager Jobs in Quebec (NOW HIRING)

HollisWealth

IT Analyst

Montreal, QC · Hybrid

Possesses a good understanding of IT delivery practices and tools, including change management and ... At iA, we're invested in you. * iA Financial group includes the following entities: iA Services ...

Industrial Alliance Pacific

IT Analyst

Montreal, QC · Hybrid

Possesses a good understanding of IT delivery practices and tools, including change management and ... At iA, we're invested in you. * iA Financial group includes the following entities: iA Services ...

American Iron and Metal

Demonstrated experience in the management of internal and external resources.  * Proven track record and experience in deploying IT solutions.  * Experience working both independently ...

BRP

IT Problem Coordinator

Montreal, QC · Hybrid

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

BRP

IT Problem Coordinator

Laval, QC · Hybrid

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

BRP

IT Problem Coordinator

Montreal, QC · On-site

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

BRP

IT Problem Coordinator

Longueuil, QC · Hybrid

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

BRP

IT Problem Coordinator

Montreal, QC · Hybrid

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. Strong analytical and problem-solving skills with a proactive approach to issue resolution. Excellent ...

BRP

IT Problem Coordinator

Montreal, QC · Hybrid

Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. * Strong analytical and problem-solving skills with a proactive approach to issue resolution. * Excellent ...

Nuovo Photography

IT Operations Intern

Montreal, QC

We're looking for an IT Operations Intern to join our team. This role is ideal for a student who is ... services and mobility resources * Asist with hardware inventory and asset management by organizing ...

SYSTRA

The IT Architect works closely with business stakeholders, project managers, cybersecurity ... Evaluate new technologies, software, cloud services, and vendor solutions to support innovation and ...

National Bank

Lead IT Auditor

Montreal, QC · On-site

Identify risks arising from information technology management activities (information security ... Preferential banking services * Involvement in community initiatives * Telemedicine service

National Bank

Lead IT Auditor

Laval, QC · Hybrid

Identify risks arising from information technology management activities (information security ... Preferential banking services * Involvement in community initiatives * Telemedicine service

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Showing results 41-60

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Quebec

It Service Manager information

See Quebec salary details

$49.5K

$82.8K

$115.5K

How much do it service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it service manager in Quebec is $82,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs
What are popular job titles related to It Service Manager jobs in Quebec? For It Service Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Quebec look for? The top searched job categories for It Service Manager jobs in Quebec are:
What cities in Quebec are hiring for It Service Manager jobs? Cities in Quebec with the most It Service Manager job openings:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $82,849 per year, or $39.8 per hour.

Director, Microsoft 365 & Digital Workplace

Fed IT

Laval, QC • On-site

Full-time

Posted 5 days ago

Job description

My name is Marian Babin, Director at FED IT, a recruitment firm specializing in permanent and contract placements for IT professionals.
We are currently partnering with a growing professional services firm to recruit a Director, Microsoft 365 & Digital Workplace. This key role is responsible for the operation, security, and continuous evolution of the organization's technology infrastructure, ensuring reliable, high-performing solutions that effectively support business operations.

Mission

Key Responsibilities
Leadership & Strategy
Define and execute the Digital Workplace strategy aligned with business objectives.
Own the Microsoft 365, Copilot and Power Platform roadmap.
Prioritize initiatives and drive continuous improvement across workplace technologies.
Lead organizational change management and user adoption initiatives.
Microsoft 365 & Collaboration
Govern the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive and Exchange.
Establish best practices for collaboration, knowledge management and document governance.
Identify and implement AI and automation opportunities that improve business productivity.
Maximize the value of Microsoft Copilot and Power Platform across the organization.
Digital Workplace & Service Management
Oversee workplace services, including Windows endpoints, mobile devices, collaboration technologies and user access.
Ensure service excellence through ITIL-aligned incident, request and service management processes.
Monitor service performance, user satisfaction and operational KPIs while driving continuous improvement.
Promote a user-centric approach to service delivery and employee experience.
Governance & Continuous Improvement
Partner closely with Infrastructure, Cybersecurity and Business teams to deliver secure and reliable workplace services.
Optimize licensing, user provisioning and collaboration services.
Develop governance standards, operational procedures and service documentation.

Your profile

Your Profile
7 to 10+ years of experience in Digital Workplace, End User Computing, IT Service Management or Microsoft technologies.
Previous leadership experience managing teams or leading cross-functional technology initiatives.
Strong expertise with Microsoft 365, including Teams, SharePoint, OneDrive and Exchange Online.
Experience with IT Service Management (ITIL), incident management, service requests and SLA governance.
Proven success leading technology adoption and organizational change initiatives.
Ability to translate business needs into structured roadmaps and technology strategies.
Excellent stakeholder management, communication and leadership skills.
Experience with Microsoft Copilot, Power Platform or AI-driven workplace solutions.
Exposure to Intune, Windows endpoint management and Apple device management.
Experience in professional services, legal firms or highly regulated industries.
Familiarity with Digital Employee Experience (DEX) platforms, knowledge management and self-service initiatives.
Experience measuring service performance through KPIs such as CSAT, adoption metrics and operational dashboards.


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