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Remote Helpdesk Jobs in Quebec (NOW HIRING)

Harris

... EHR who is bilingual and will help deliver next-generation EHR solutions to healthcare ... This remote role welcomes candidates anywhere in Canada and the US. This role requires up to 50 ...

Harris

... EHR who is bilingual and will help deliver next-generation EHR solutions to healthcare ... This remote role welcomes candidates anywhere in Canada and the US. This role requires up to 50 ...

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How much do remote helpdesk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote helpdesk in Quebec is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.00 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Quebec? The most popular types of Helpdesk jobs in Quebec are:
What are popular job titles related to Remote Helpdesk jobs in Quebec? For Remote Helpdesk jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Quebec look for? The top searched job categories for Remote Helpdesk jobs in Quebec are:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Quebec as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,173 per year, or $25.1 per hour.

Senior Social Media Manager (Remote)

Rivalry

Montreal, QC • Remote

Full-time

PTO

Re-posted 28 days ago

Job description

Description
Rivalry has been pushing the boundaries on what an esports betting product can be, and we’ve been doing it well. As our user base grows and we enter new global regions, the demand to create new and better products is increasing. We're focused on having the best product in the gambling space. We aren’t willing to accept being marginally better.

Being the most engaged esports betting brand in the world, we are now looking to step things up even more by turning Rivalry into a leading next generation entertainment brand at the forefront of internet culture. That’s where we’re looking at you, Social Media Manager! Come for the ride with Rivalry and help lead the social strategy and our team of specialists into this next phase of growth.

The role
As the leading esports betting brand, a love for esports is a must. Our ideal candidate is a certified internet "culture vulture" who’s fluent in online trends and has a sixth sense of what might come next. We’re looking for someone with a broad range of skills who will be responsible for managing a content calendar and maintaining strategically-built communities, to ideating around larger social activations and pitching innovative content. Together with Creative and Marketing, you will be spearheading the social brand strategy for Rivalry, and focus on creating top tier content on a global scale. Currently, we have over 100+ partners in over 10 countries – and we’re just getting started.
 
We believe in building community through social and content, bringing our audience closer to their favorite esports and sports, creating experiences they undeniably want to be a part of. We’re looking for your experience, unique taste and ideas to keep pushing this narrative and further expand the Rivalry universe.
Rivalry was fully remote before fully remote became a thing, which means that your role will be that as well, but ideally you work in a timezone that is +/- 3hrs EST. 

If you’ve made it this far we are sort of assuming you might be interested, so let’s keep going. Here is a bullet point list of things we’re looking for you to do, because what would a job application look like without one of these lists?

What you will bring to the team
Responsibilities:
  • Manage daily content calendars and posting cadence.
  • Be the champion of the audience: ensure that the social agenda serves both company needs and audience needs.
  • Work with our Creative and Marketing Team, as well as external creatives and contributors to develop editorial calendars of dynamic social content (including talent-specific ideation).
  • Working closely with country social teams to develop innovative campaigns, promotions, content concepts, and posts that elevate Rivalry’s brand, and is consistent with the brand strategy.
  • Pitch daily, weekly, & monthly content tailored to drive engagement on each of Rivalry’s social media channels.
  • Ensure the company’s Country Leads feel involved and able to collaborate on efforts where their localized expertise and partners can elevate an effort, or be an integral part of one. As a manager your role is to enhance and help leads develop ideas that can be fit for purpose on SoMe and achieve brand and business objectives.
  • Instagram, Facebook, Twitter, TikTok community management (knowledge of Youtube and SEO copy is a plus)
  • Monitor wider social conversations and competitor landscape
  • Write/revise social copy and scripting for social assets (i.e. crafting Instagram Stories, short video assets, pulling GIFs, etc.)
  • Qualitative and quantitative social performance analysis for weekly CM reports and campaign wrap reports
  • Curate on-brand content from Rivalry and non-Rivalry sources for all global regions.
  • Reports to the Creative Director.

Requirements:
  • 3-5 years experience managing social channels, agency and/or client management experience preferred.
  • Ability to lead and mentor a global team of social media specialists.
  • A well trained eye for design and a particular interest in craft is a must.
  • Copywriting or journalism background is a big plus.
  • Slack and Google Suite literate.
  • Light skills and understanding of Adobe Creative Suite is a must.
  • Current social platform and Facebook/Instagram Creator Studio knowledge
  • Analytics expertise is a plus
  • Enthusiastic about innovative social content and larger picture brand building through social media

Our stats
  • We offer a competitive salary and total rewards package.
  • A chance to work in one of the most exciting and rapidly growing industries
  • Work with an extremely talented team who share a love for video games and esports on truly innovative projects.
  • See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews
  • Remote and flexible working arrangements.
  • Open Paid Vacation. 
  • Free video games! Every Rivalry employee gets a monthly stipend.
  • + more!