Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Quick apply
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Help Desk Manager We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training ...
Les Résidences des Bâtisseurs is seeking a Services Assistant/Supervisor for their Montmagny-Mgr Dechênes residence. With us, every action counts and every talent is essential! We offer a work ...
Les Résidences des Bâtisseurs is seeking a Services Assistant/Supervisor for their Montmagny-Mgr Dechênes residence. With us, every action counts and every talent is essential! We offer a work ...
IT Helpdesk Specialist
Quebec, QC · On-site
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... Triage, prioritize, and resolve requests through our IT service management platform while ensuring ...
Quick apply
IT Helpdesk Specialist
Quebec, QC · On-site
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... Triage, prioritize, and resolve requests through our IT service management platform while ensuring ...
IT Helpdesk Specialist
Quebec, QC · On-site
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... Triage, prioritize, and resolve requests through our IT service management platform while ensuring ...
IT Helpdesk Specialist
Quebec, QC · On-site
As one of our IT Helpdesk Specialist at Coveo, you'll be the first point of contact for employees ... Triage, prioritize, and resolve requests through our IT service management platform while ensuring ...
Contract Manager
Montreal, QC · On-site
Together, we help our customers meet growing demand while driving the industry toward a more ... In this role, you will support the Contract Speed Stop initiative by managing contract intake ...
Contract Manager
Montreal, QC · On-site
Together, we help our customers meet growing demand while driving the industry toward a more ... In this role, you will support the Contract Speed Stop initiative by managing contract intake ...
You draw on your drive for results and ability to engage others to effectively manage teams and help the organization achieve its objectives. Your initiatives require extensive, in-depth knowledge of ...
You draw on your drive for results and ability to engage others to effectively manage teams and help the organization achieve its objectives. Your initiatives require extensive, in-depth knowledge of ...
You draw on your drive for results and ability to engage others to effectively manage teams and help the organization achieve its objectives. Your initiatives require extensive, in-depth knowledge of ...
You draw on your drive for results and ability to engage others to effectively manage teams and help the organization achieve its objectives. Your initiatives require extensive, in-depth knowledge of ...
Helper/Supervisor
La Pocatiere, QC · On-site
CA$16.60/hr
A human-centered management team that listens, is flexible and there for you, where your well-being and ideas are valued. Flexible hours for a perfect work-life balance Your Indispensable Role: Under ...
Helper/Supervisor
La Pocatiere, QC · On-site
CA$16.60/hr
A human-centered management team that listens, is flexible and there for you, where your well-being and ideas are valued. Flexible hours for a perfect work-life balance Your Indispensable Role: Under ...
Montreal, Quebec Reporting to: Sr. Manager, Appliance Delivery Operation About Gofor Delivers Inc ... Help remove and reinstall appliances or entryway doors to facilitate access when necessary.
Montreal, Quebec Reporting to: Sr. Manager, Appliance Delivery Operation About Gofor Delivers Inc ... Help remove and reinstall appliances or entryway doors to facilitate access when necessary.
Serve as a trusted advisor to the AVP, Affinity Operations, helping manage priorities, decisions, and leadership effectiveness. * Coordinate leadership forums, executive reviews, and business ...
Serve as a trusted advisor to the AVP, Affinity Operations, helping manage priorities, decisions, and leadership effectiveness. * Coordinate leadership forums, executive reviews, and business ...
Become an Essential Team Member at Les Bâtisseurs! Are you looking for an environment where every team member is indispensable? We have the perfect opportunity for you! Les Résidences des ...
Become an Essential Team Member at Les Bâtisseurs! Are you looking for an environment where every team member is indispensable? We have the perfect opportunity for you! Les Résidences des ...
Help improve the enterprise resource planning (ERP) system in partnership with the IT team; * ... Help manage the master data team; * Hire, train, and supervise new accountants, technicians, and ...
Help improve the enterprise resource planning (ERP) system in partnership with the IT team; * ... Help manage the master data team; * Hire, train, and supervise new accountants, technicians, and ...
Service help
Levis, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Levis, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Quebec, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Quebec, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Quebec, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
Service help
Quebec, QC · On-site
Our residences managed by Cogir, are looking for help from services for disinfection, transport of cabarets, receptionist and other type of help. Come be part of a great and great team. It is the ...
SLITTER SETUP/HELPER - 1st
La Vergne, TN · On-site
Management retains the right to change this or add to the duties at any time.
SLITTER SETUP/HELPER - 1st
La Vergne, TN · On-site
Management retains the right to change this or add to the duties at any time.
You help manage and control the organization's accounting systems by gathering, processing and recording financial data to accurately reflect the organization's economic activity. You assist with ...
You help manage and control the organization's accounting systems by gathering, processing and recording financial data to accurately reflect the organization's economic activity. You assist with ...
You help manage and control the organization's accounting systems by gathering, processing and recording financial data to accurately reflect the organization's economic activity. You assist with ...
You help manage and control the organization's accounting systems by gathering, processing and recording financial data to accurately reflect the organization's economic activity. You assist with ...
At Newforma, you'll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that's trusted by over 1,500 firms to simplify how they ...
Quick apply
At Newforma, you'll help shape the future of project information management for architects, engineers, and contractors worldwide. Join a team that's trusted by over 1,500 firms to simplify how they ...
Helpdesk Manager information
See Quebec salary details
$46.5K - $52.5K
5% of jobs
$52.5K - $58.5K
6% of jobs
$58.5K - $64.5K
7% of jobs
$68.1K is the 25th percentile. Wages below this are outliers.
$64.5K - $70.5K
10% of jobs
$70.5K - $76.5K
8% of jobs
$76.5K - $82.5K
7% of jobs
The median wage is $84.3K / yr.
$82.5K - $88.5K
18% of jobs
$92.3K is the 75th percentile. Wages above this are outliers.
$88.5K - $94.5K
20% of jobs
$94.5K - $100.5K
8% of jobs
$100.5K - $106.5K
5% of jobs
$106.5K - $112.5K
4% of jobs
$46.5K
$82.8K
$112.5K
How much do helpdesk manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for helpdesk manager in Quebec is $82,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $93,000.00 per year, depending on experience, location, and employer.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are the most commonly searched types of Helpdesk jobs in Quebec?
The most popular types of Helpdesk jobs in Quebec are:
What cities in Quebec are hiring for Helpdesk Manager jobs?
Cities in Quebec with the most Helpdesk Manager job openings:
Full-time
Medical
Re-posted 26 days ago
Job description
Help Desk Manager Job Description
We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.
To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.
Help Desk Manager Responsibilities:
- Managing and supporting a team of help desk technicians.
- Mentoring your team, providing training, and conducting performance evaluations.
- Monitoring team performance and developing feedback reports for management.
- Communicating with clients and providing in-person and phone support, if required.
- Troubleshooting and resolving technical issues.
- Managing escalations and ensuring any issues are resolved in a timely manner.
- Making recommendations to improve operational efficiency.
Help Desk Manager Requirements:
- Bachelor's degree in computer science, information technology, or a related field.
- At least two years of experience as a Help Desk Manager or in a technical support role.
- Strong technical background.
- Excellent analytical and troubleshooting skills.
- Ability to work under pressure.
- Excellent leadership and people management skills.
- Strong customer service skills.
Advantages at Digital Days
- Competitive salary based on experience
- Healthcare Plan
- Laptop and Mobile Phone Provided
- Remote Working
Optional office benefits:
- Direct access to the Lachine Canal, minutes from downtown Montreal
- Open office space and open culture
- Opus card paid in part by the company
- Games in the office to help you to relax
- Restaurant on site
- Gym on site
- Daycare on site
- Public terrace overlooking the Canal
About Digital Days
Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!
The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.
Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here! Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.
If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!
Please note that only selected candidates will be contacted.
_____
Description du poste de responsable du service d'assistance
Nous recherchons un responsable du service d'assistance expérimenté pour superviser notre équipe d'assistance informatique afin de fournir une assistance technique exemplaire à nos clients. Tu seras chargé de former, soutenir et diriger ton équipe. Tu devras également gérer l'escalade des tickets et résoudre tous les problèmes techniques.
Pour réussir en tant que responsable du service d'assistance, tu dois avoir d'excellentes compétences interpersonnelles et de gestion des conflits. En fin de compte, un responsable du service d'assistance de premier ordre doit être capable de garantir que nos clients reçoivent une assistance technique professionnelle et efficace.
Responsabilités du responsable du service d'assistance :
- Gérer et soutenir une équipe de techniciens du service d'assistance.
- Encadrer ton équipe, fournir des formations et effectuer des évaluations de performance.
- Contrôler les performances de l'équipe et élaborer des rapports de retour d'information pour la direction.
- Communiquer avec les clients et fournir une assistance en personne et par téléphone, si nécessaire.
- Dépanner et résoudre les problèmes techniques.
- Gérer les escalades et s'assurer que tous les problèmes sont résolus en temps voulu.
- Faire des recommandations pour améliorer l'efficacité opérationnelle.
Exigences pour le responsable du service d'assistance :
- Baccalauréat en informatique, en technologies de l'information ou dans un domaine connexe.
- Au moins deux ans d'expérience en tant que responsable du service d'assistance ou dans un rôle d'assistance technique.
- Solides connaissances techniques.
- Excellentes compétences en matière d'analyse et de dépannage.
- Capacité à travailler sous pression.
- Excellentes compétences en matière de leadership et de gestion des personnes.
- Solides compétences en matière de service à la clientèle.
Avantages chez Digital Days
- Salaire compétitif en fonction de l'expérience
- Plan de santé
- Ordinateur portable et téléphone mobile fournis
- Travail à distance
Avantages du bureau en option :
- Accès direct au canal de Lachine, à quelques minutes du centre-ville de Montréal
- Espace de bureau ouvert et culture ouverte
- Carte Opus payée en partie par l'entreprise
- Jeux dans le bureau pour t'aider à te détendre
- Restaurant sur place
- Gymnase sur place
- Garderie sur place
- Terrasse publique avec vue sur le canal
À propos de Digital Days
Digital Days est une boutique de services informatiques gérés qui se spécialise dans le service d'une grande variété de PME bilingues à travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un accélérateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de réseau axé sur la croissance avec un accent particulier sur les hauts niveaux de service à la clientèle, Digital Days est l'endroit idéal pour toi !
L'environnement de travail de Digital Days est un environnement qui récompense la responsabilité et l'autonomie, le tout au sein d'une équipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus élevés. Imprégné des dernières technologies, Digital Days guide les clients à travers les dernières solutions de cloud privé, public et hybride pour les entreprises.
Basé le long du magnifique canal Lachine de Montréal, et doté d'une garderie, d'une salle de sport, d'une terrasse et de services de restauration dans l'immeuble, notre environnement loft à concept ouvert inspire tous ceux qui travaillent ici ! Veuillez noter que tous les employés travaillent actuellement à distance en raison de la pandémie de COVID-19 en cours et que les postes peuvent être définitivement à distance.
Si tu penses être le candidat idéal pour le poste, postule maintenant et rejoins notre équipe sympathique, flexible et dynamique !
Veuillez noter que seuls les candidats sélectionnés seront contactés.