Our teams are driven by the desire to help people bring their projects to life and are committed to ... Manage promotional activities according to sales, company initiatives. Be aware of current trends ...
New
Our teams are driven by the desire to help people bring their projects to life and are committed to ... Manage promotional activities according to sales, company initiatives. Be aware of current trends ...
New
Manager
Montreal, QC · Hybrid
Support the immediate supervisor by helping with work organization, operational planning and ... Establish management and communication practices that support change management, talent attraction ...
Manager
Montreal, QC · Hybrid
Support the immediate supervisor by helping with work organization, operational planning and ... Establish management and communication practices that support change management, talent attraction ...
Help manage priorities for business development events. Help develop menus with the executive chef and assistant chef. Accommodate special requests from senior management and feature local products
Help manage priorities for business development events. Help develop menus with the executive chef and assistant chef. Accommodate special requests from senior management and feature local products
Case Manager
Montreal, QC · Hybrid
What Could Help You Succeed in This Role We are looking for someone who: * Stands out for their ... management, and administration of disability claims with unilingual English-speaking and French ...
New
Case Manager
Montreal, QC · Hybrid
What Could Help You Succeed in This Role We are looking for someone who: * Stands out for their ... management, and administration of disability claims with unilingual English-speaking and French ...
New
Helping organizations integrate compliance risk management into their processes and supporting senior management in strengthening a culture of compliance. * Supporting the lines of defence ...
Helping organizations integrate compliance risk management into their processes and supporting senior management in strengthening a culture of compliance. * Supporting the lines of defence ...
Helping organizations integrate compliance risk management into their processes and supporting senior management in strengthening a culture of compliance. * Supporting the lines of defence ...
Helping organizations integrate compliance risk management into their processes and supporting senior management in strengthening a culture of compliance. * Supporting the lines of defence ...
From drivers and technicians to analysts, managers and corporate professionals, every employee ... Build the next generation of leaders Coach, mentor and develop employees to help them reach their ...
From drivers and technicians to analysts, managers and corporate professionals, every employee ... Build the next generation of leaders Coach, mentor and develop employees to help them reach their ...
Superviseur des operations-Commercial/Operations Manager-Commercial
Longueuil, QC · On-site
CA$80K - CA$85K/yr
From drivers and technicians to analysts, managers and corporate professionals, every employee ... Build the next generation of leaders Coach, mentor and develop employees to help them reach their ...
Superviseur des operations-Commercial/Operations Manager-Commercial
Longueuil, QC · On-site
CA$80K - CA$85K/yr
From drivers and technicians to analysts, managers and corporate professionals, every employee ... Build the next generation of leaders Coach, mentor and develop employees to help them reach their ...
From drivers and technicians to analysts, managers and corporate professionals, every employee ... Build the next generation of leaders Coach, mentor and develop employees to help them reach their ...
From drivers and technicians to analysts, managers and corporate professionals, every employee ... Build the next generation of leaders Coach, mentor and develop employees to help them reach their ...
Case Manager
Montreal, QC · Hybrid
What Could Help You Succeed in This Role We are looking for someone who: * Stands out for their ... management, and administration of disability claims with unilingual English-speaking and French ...
Case Manager
Montreal, QC · Hybrid
What Could Help You Succeed in This Role We are looking for someone who: * Stands out for their ... management, and administration of disability claims with unilingual English-speaking and French ...
Account Director (Ford)
Montreal, QC · On-site +1
Manage assigned projects ensuring they enter the market on time and on budget. Document all client and agency meetings and help manage budgets and finances What you'll need: * 7+ years of relevant ...
Account Director (Ford)
Montreal, QC · On-site +1
Manage assigned projects ensuring they enter the market on time and on budget. Document all client and agency meetings and help manage budgets and finances What you'll need: * 7+ years of relevant ...
Temporary position for 12 months As a turnaround and recovery technician, you help manage, monitor and resolve distressed loans and bad debt. You also extend guarantees. You serve as technical ...
New
Temporary position for 12 months As a turnaround and recovery technician, you help manage, monitor and resolve distressed loans and bad debt. You also extend guarantees. You serve as technical ...
New
Temporary position for 12 months As a turnaround and recovery technician, you help manage, monitor and resolve distressed loans and bad debt. You also extend guarantees. You serve as technical ...
New
Temporary position for 12 months As a turnaround and recovery technician, you help manage, monitor and resolve distressed loans and bad debt. You also extend guarantees. You serve as technical ...
New
Community Manager
Montreal, QC · On-site
Position - Community Manager - One Year Contract Haven Studios is looking for a Community Manager to help shape and execute player engagement strategies for our games. As a member of the Player ...
Community Manager
Montreal, QC · On-site
Position - Community Manager - One Year Contract Haven Studios is looking for a Community Manager to help shape and execute player engagement strategies for our games. As a member of the Player ...
Temporary position for 12 months As a turnaround and recovery technician, you help manage, monitor and resolve distressed loans and bad debt. You also extend guarantees. You serve as technical ...
New
Temporary position for 12 months As a turnaround and recovery technician, you help manage, monitor and resolve distressed loans and bad debt. You also extend guarantees. You serve as technical ...
New
Helpdesk Manager information
See Quebec salary details
$46.5K - $52.5K
5% of jobs
$52.5K - $58.5K
6% of jobs
$58.5K - $64.5K
7% of jobs
$68.1K is the 25th percentile. Wages below this are outliers.
$64.5K - $70.5K
10% of jobs
$70.5K - $76.5K
8% of jobs
$76.5K - $82.5K
7% of jobs
The median wage is $84.3K / yr.
$82.5K - $88.5K
18% of jobs
$92.3K is the 75th percentile. Wages above this are outliers.
$88.5K - $94.5K
20% of jobs
$94.5K - $100.5K
8% of jobs
$100.5K - $106.5K
5% of jobs
$106.5K - $112.5K
4% of jobs
$46.5K
$82.8K
$112.5K
How much do helpdesk manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for helpdesk manager in Quebec is $82,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $93,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Quebec? The most popular types of Helpdesk jobs in Quebec are:
What cities in Quebec are hiring for Helpdesk Manager jobs? Cities in Quebec with the most Helpdesk Manager job openings:
Full-time
Re-posted 7 days ago
Job description
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:
- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more!
Become an essential part of the Rona team! Make a difference in an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer experience and playing a central role in our store's growth!
Your role:- Supervise work according to set priorities and the company’s requirements
- Resolve any issue that may arise while ensuring customer satisfaction
- Carry out merchandising duties according to the Store Manager’s directions
- Supervise the replenishment process
- Manage promotional activities according to sales, company initiatives. Be aware of current trends and competitors to help develop effective marketing strategy
- Assist in recruiting staff for the department under your responsibility
- Determine work schedule while complying with the established labour budget and ensuring that customer needs are met
- Coach, encourage, and motivate teams
- Other related tasks to ensure the store runs smoothly
- 5 years experience in personnel management
- Experience managing a retail business
- Strong leadership skills, resourceful and autonomous
- Excellent communication skills
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.