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It Helpdesk Associate Jobs in Quebec (NOW HIRING)

Desjardins Group

Technician, IT assistance

Levis, QC · Remote

As an IT support technician, you provide user support and assistance for IT applications, including ... You help keep IT equipment up and running, particularly through server administration. You serve as ...

Desjardins Group

Analyst, IT assistance

Montreal, QC · Hybrid

As an IT support analyst, you provide user support and assistance for IT applications, including ... You help keep IT equipment up and running, particularly through server administration. You analyze ...

AlayaCare

IT Support I

Montreal, QC

As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.

HollisWealth

Senior IT Analyst

Quebec, QC · Hybrid

As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and ... Artificial intelligence is accessible to everyone, helping increase personal effectiveness and ...

HollisWealth

Senior IT Analyst

Montreal, QC · Hybrid

As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and ... Artificial intelligence is accessible to everyone, helping increase personal effectiveness and ...

Desjardins Group

Advisor, IT security

Levis, QC · Hybrid

As sector vulnerability management lead, you'll help protect IT hardware, software and data, notably through the design, administration and control of proven security systems. You'll also be called ...

Desjardins Group

Advisor, IT security

Montreal, QC · Hybrid

As sector vulnerability management lead, you'll help protect IT hardware, software and data, notably through the design, administration and control of proven security systems. You'll also be called ...

Sonepar

IT Business Analyst

Laval, QC · On-site

You will be joining a market leader with over 40 years of experience to help you elevate your ... Support stakeholders in understanding and adapting to changes resulting from IT projects. * ...

HollisWealth

Manager, IT Service Delivery

Quebec, QC · Hybrid

Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...

HollisWealth

Manager, IT Service Delivery

Montreal, QC · Hybrid

Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...

HollisWealth

Manager, IT Service Delivery

Montreal, QC · Hybrid

Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...

HollisWealth

Manager, IT Service Delivery

Quebec, QC · Hybrid

Would you like to contribute to the mission of a company dedicated to helping its clients feel confident and secure about their future? As Manager, IT Service Delivery - Industrial Alliance, Auto and ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Quebec

It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Quebec? The most popular types of It Helpdesk jobs in Quebec are:
What are popular job titles related to It Helpdesk Associate jobs in Quebec? For It Helpdesk Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Quebec look for? The top searched job categories for It Helpdesk Associate jobs in Quebec are:
What cities in Quebec are hiring for It Helpdesk Associate jobs? Cities in Quebec with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technician, IT assistance

Desjardins Group

Levis, QC • Remote

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

Temporary position for 12 months.


As an IT support technician, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You serve as technical collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

  • Provide technical support for projects and operational issues and incidents. Conduct technical research and analysis and serve as resource person for the submission of solutions
  • Roll out and maintain software and manual and automated processes. Train users. Manage inventory
  • Prepare technical notes to enhance the skills and knowledge of users and their teams
  • Help practitioners follow your unit's processes and use its tools and systems.

What we offer*

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

#LI-Remote


What you bring to the table

  • College diploma in a related field
  • A minimum of two years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
  • Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Decision quality, Situational adaptability


Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-08-14

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