What makes you stand out 2-3 years of experience in a Helpdesk or other IT support role Audiovisual ... knowledge, including experience setting up sound systems and AV equipment Nice to have * Valid ...
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What makes you stand out 2-3 years of experience in a Helpdesk or other IT support role Audiovisual ... knowledge, including experience setting up sound systems and AV equipment Nice to have * Valid ...
Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... You'll work with purpose, learn every day and help shape a more sustainable future What you'll do ...
Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... You'll work with purpose, learn every day and help shape a more sustainable future What you'll do ...
Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... You'll work with purpose, learn every day and help shape a more sustainable future What you'll do ...
Job Title: IT Systems & Infrastructure Administrator Location: Montreal (LaSalle), QC Work ... You'll work with purpose, learn every day and help shape a more sustainable future What you'll do ...
Information Technology Audit Senior Associate (Bilingual FR/EN)
Montreal, QC · On-site
CA$65K - CA$109K/yr
Meaningful work you'll be part of As a Information Technology Audit Senior Associate, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client ...
Information Technology Audit Senior Associate (Bilingual FR/EN)
Montreal, QC · On-site
CA$65K - CA$109K/yr
Meaningful work you'll be part of As a Information Technology Audit Senior Associate, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client ...
As an IT Support Intern, you will help support the team with the following tasks: * Organize and sort IT equipment to optimize Space and ensure availability. * Assemble and configure workstations ...
As an IT Support Intern, you will help support the team with the following tasks: * Organize and sort IT equipment to optimize Space and ensure availability. * Assemble and configure workstations ...
We pride ourselves on doing good for the environment to help create a greener, more sustainable ... Proven track record and experience in deploying IT solutions. * Experience working ...
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We pride ourselves on doing good for the environment to help create a greener, more sustainable ... Proven track record and experience in deploying IT solutions. * Experience working ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
Information Technology Audit Manager (Bilingual FR/EN)
Montreal, QC · On-site
CA$84K - CA$134K/yr
Powered by the latest technology, you'll be a part of diverse teams helping public and private ... For more information about our use and protection of your data, please refer to our Privacy Policy ...
Information Technology Audit Manager (Bilingual FR/EN)
Montreal, QC · On-site
CA$84K - CA$134K/yr
Powered by the latest technology, you'll be a part of diverse teams helping public and private ... For more information about our use and protection of your data, please refer to our Privacy Policy ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
IT System Specialist - SAP Basis Build a career that matters with one of the world's most respected ... At each step in your career, you will be guided along your career path to help you build a ...
You'll take direct ownership of vulnerability remediation, help improve patching cycles, and ensure ... IT infrastructure * Strong generalist infrastructure background with the ability to work across ...
You'll take direct ownership of vulnerability remediation, help improve patching cycles, and ensure ... IT infrastructure * Strong generalist infrastructure background with the ability to work across ...
IT Security Intern
Montreal, QC · Remote
You'll work alongside our IT leadership and support team, helping protect our head office, remote ... Support Level 1 IT operations when needed, assisting with hardware, software and user account ...
IT Security Intern
Montreal, QC · Remote
You'll work alongside our IT leadership and support team, helping protect our head office, remote ... Support Level 1 IT operations when needed, assisting with hardware, software and user account ...
Information Technology Support Specialist / Spécialiste de l'assistance informatique
Montreal, QC · On-site
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
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Information Technology Support Specialist / Spécialiste de l'assistance informatique
Montreal, QC · On-site
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
Information Technology Support Specialist / Spcialiste de l'assistance informatique
Montreal, QC · On-site
Salary: Information Technology Support Specialist At Digital Days, an IT Support Specialist is ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
Quick apply
Information Technology Support Specialist / Spcialiste de l'assistance informatique
Montreal, QC · On-site
Salary: Information Technology Support Specialist At Digital Days, an IT Support Specialist is ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
Also help out with processing invoices and work with tickets to provide hardware or software ... Proven ability to work and align with internal stakeholders such as IT, Security, compliance, etc
Also help out with processing invoices and work with tickets to provide hardware or software ... Proven ability to work and align with internal stakeholders such as IT, Security, compliance, etc
Record all help desk interactions; * Administer user support software; * Forward support tickets to ... College diploma or higher--Information Technology or a related field; * Proficiency in Windows ...
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Record all help desk interactions; * Administer user support software; * Forward support tickets to ... College diploma or higher--Information Technology or a related field; * Proficiency in Windows ...
As a designer, IT architecture, you actively monitor opportunities offered by new technologies for ... Help business partners identify and analyze needs, set priorities, and select and evaluate ...
As a designer, IT architecture, you actively monitor opportunities offered by new technologies for ... Help business partners identify and analyze needs, set priorities, and select and evaluate ...
Senior IT Administrator
Montreal, QC · On-site
About the Role: We're looking for a Senior IT Administrator to strengthen day-to-day IT operations ... Help manage the SquareX Browser Detection and Response tool and related controls that support the ...
Senior IT Administrator
Montreal, QC · On-site
About the Role: We're looking for a Senior IT Administrator to strengthen day-to-day IT operations ... Help manage the SquareX Browser Detection and Response tool and related controls that support the ...
It Helpdesk Associate information
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What are the most commonly searched types of It Helpdesk jobs in Quebec? The most popular types of It Helpdesk jobs in Quebec are:
What are popular job titles related to It Helpdesk Associate jobs in Quebec? For It Helpdesk Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Quebec look for? The top searched job categories for It Helpdesk Associate jobs in Quebec are:
What cities in Quebec are hiring for It Helpdesk Associate jobs? Cities in Quebec with the most It Helpdesk Associate job openings:
Job description
IT Support SpecialistLocation: Montréal, QC (on-site) Department: IT / InfrastructureAbout the roleValnet is looking for a hands-on IT Support Specialist to keep our people equipped, connected, and productive. You'll be the person who makes sure new hires have their equipment on day one, departing employees' equipment is recovered and accounted for, and everyone's hardware and workspace works accordingly — whether they're down the hall or working remotely.This is a great fit for someone who enjoys variety, likes solving practical problems, and takes pride in keeping things organized and running smoothly. You'll play a key role in the day-to-day operations that keep the company moving.What you'll do
- Manage the full lifecycle of employee equipment — provisioning, configuring, shipping, and recovering laptops and peripherals for onboarding and offboarding
- Coordinate shipping and handling logistics across locations, including packaging, tracking, and helping to maintain accurate asset records
- Keep track of remote assets, ensuring equipment issued to distributed and work-from-home employees is documented, monitored, and recoverable
- Provide general IT support to end users — troubleshooting hardware, software, and connectivity issues
- Handle desk moves and workspace setups, relocating and configuring equipment correctly
- Maintain accurate inventory and asset-tracking records across the fleet
Escalate complex technical issues to senior IT staff as needed
- Some experience in an IT support role, or relevant education/certifications
- Foundational troubleshooting skills across common hardware and operating systems
- Strong organizational skills and attention to detail — you'll be juggling equipment and logistics simultaneously
- Comfortable with the physical aspects of the role (handling, lifting, and moving equipment)
- Clear communication skills and a service-oriented attitude Ability to work independently and prioritize a varied workload
- What makes you stand out 2–3 years of experience in a Helpdesk or other IT support role Audiovisual knowledge, including experience setting up sound systems and AV equipment
- Valid driver's license
- Experience with shipping and handling
- Relevant certifications (e.g., CompTIA A+)
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About Valnet
Sourced by ZipRecruiter
Industry
Internet and it
Company size
51 - 200 Employees
Headquarters location
Saint-Laurent, QC, CA