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Overnight It Support Jobs in Columbus, OH (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send ...

City BBQ

IT Support Analyst

Dublin, OH

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send ...

giftHEALTH Inc

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth Inc

IT Support Specialist II

Columbus, OH

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

The IT Support Specialist II provides advanced end-user technical support, handling incoming requests and resolving complex technical issues while maintaining high-quality support experiences.

Surge LLC

IT Support Specialist

Columbus, OH · On-site

IT Support Specialist Provide a single point of contact to the organization for information technology related problems. Assist business customers with telephone, email or trouble ticket enquiries to ...

giftHEALTH Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Position Summary The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth's user environment, including workstations, applications, access ...

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How much do overnight it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight it support in Columbus, OH is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $27.40 per hour, depending on experience, location, and employer.

What is an Overnight IT Support job?

An Overnight IT Support job involves providing technical assistance and troubleshooting outside regular business hours, typically during the night shift. Responsibilities include monitoring systems, resolving network or hardware issues, and assisting users with technical problems. This role is crucial for businesses that operate 24/7 or need after-hours tech support to maintain smooth IT operations. Strong problem-solving skills, knowledge of IT systems, and the ability to work independently are essential.

What are the key skills and qualifications needed to thrive in the Overnight It Support position, and why are they important?

To thrive as an Overnight IT Support professional, you need strong troubleshooting skills, technical knowledge of hardware and software systems, and experience in IT support or help desk environments. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are highly beneficial. Excellent communication, problem-solving abilities, and self-motivation are essential soft skills that help you excel during non-standard work hours. These competencies are crucial for maintaining critical systems and providing timely assistance when fewer resources are available overnight.

What are some typical challenges faced by Overnight IT Support staff?

Overnight IT Support professionals often handle technical issues with limited in-person supervision and support, which requires strong independent problem-solving skills. They may address high-priority incidents or system outages that arise outside of regular business hours, ensuring minimal disruption to business operations. Additionally, communication with daytime teams is crucial to provide thorough handovers and maintain continuity of support. This role can be both rewarding and demanding, offering valuable experience in crisis management and exposure to a wide range of IT environments.
More about Overnight It Support jobs
What are the most commonly searched types of It Support jobs in Columbus, OH? The most popular types of It Support jobs in Columbus, OH are:
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What cities near Columbus, OH are hiring for Overnight It Support jobs? Cities near Columbus, OH with the most Overnight It Support job openings:
Overnight It Support jobs near you

IT Support

Amicis Global

Columbus, OH • On-site

$24 - $25/hr

Contractor

Posted 6 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH 43219
Duration: 12+ Months
Pay: $24/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems