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It Support Manager Jobs in Columbus, OH (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 ... managing customer expectations. • Maintain composure and professionalism in high-pressure and ...

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits ... Must be able to multi-task, managing multiple incident & service request tickets. * ITIL knowledge ...

City BBQ

IT Support Analyst

Dublin, OH

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits ... Must be able to multi-task, managing multiple incident & service request tickets. * ITIL knowledge ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

giftHEALTH Inc

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Experience working in an IT service management system and handling escalated tickets. (Preferred ... Experience mentoring or supporting junior team members. (Preferred) * Exposure to identity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

Gifthealth is revolutionizing healthcare by simplifying prescription and health service management. The IT Support Specialist II provides advanced end-user technical support, handling incoming ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Experience working in an IT service management system and handling escalated tickets. (Preferred ... Experience mentoring or supporting junior team members. (Preferred) * Exposure to identity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

Experience working in an IT service management system and handling escalated tickets. (Preferred ... Experience mentoring or supporting junior team members. (Preferred) * Exposure to identity ...

Gifthealth Inc

IT Support Specialist II

Columbus, OH

$58K - $69K/yr

Experience working in an IT service management system and handling escalated tickets. (Preferred ... Experience mentoring or supporting junior team members. (Preferred) * Exposure to identity ...

Surge LLC

IT Support Specialist

Columbus, OH · On-site

Provide support and incident management and client communications for IT systems faults and service requests. Responsibilities Provide first line support for any information technology issues and ...

giftHEALTH Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Experience working in a ticketing or IT service management system. (Preferred) * Exposure to ... Regular onsite support for end users, devices, workstations, peripherals, and day-to-day technology ...

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It Support Manager information

See Columbus, OH salary details

$34.5K

$82.7K

$126.2K

How much do it support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it support manager in Columbus, OH is $82,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Columbus, OH? The most popular types of It Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for It Support Manager jobs? Cities near Columbus, OH with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Columbus, OH as of May 2026, with employment types broken down into 80% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,653 per year, or $39.7 per hour.

IT Support

Amicis Global

Columbus, OH • On-site

$24 - $25/hr

Contractor

Posted 6 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH 43219
Duration: 12+ Months
Pay: $24/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems