... information technology operations, application development, digital platforms, business ... Lead, develop, and support multidisciplinary teams while fostering collaboration, accountability ...
... information technology operations, application development, digital platforms, business ... Lead, develop, and support multidisciplinary teams while fostering collaboration, accountability ...
Information Technology Support Specialist / Spécialiste de l'assistance informatique
Montreal, QC · On-site
Medical
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
Quick apply
Information Technology Support Specialist / Spécialiste de l'assistance informatique
Montreal, QC · On-site
Medical
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Medical
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
Information Technology Support Specialist / Specialiste de l'assistance informatique
Montreal, QC · Hybrid
Medical
Information Technology Support Specialist At Digital Days, an IT Support Specialist is responsible ... A strong desire to help endusers * An ability to work independently and to go above-and-beyond for ...
We have been supporting the development of our economies for more than 160 years by providing our ... Participate to all types of regional or global IT audits, as part of either dedicated audits of IT ...
We have been supporting the development of our economies for more than 160 years by providing our ... Participate to all types of regional or global IT audits, as part of either dedicated audits of IT ...
The technician will provide technical support to users by managing requests, installing and ... Participate in various IT projects, installations and updating of computer equipment. * Keep ...
The technician will provide technical support to users by managing requests, installing and ... Participate in various IT projects, installations and updating of computer equipment. * Keep ...
IT Operations Intern
Montreal, QC · On-site
We're looking for an IT Operations Intern to join our team. This role is ideal for a student who is ... Support the rollout of a new hardware recycling initiative and help improve inventory organization
IT Operations Intern
Montreal, QC · On-site
We're looking for an IT Operations Intern to join our team. This role is ideal for a student who is ... Support the rollout of a new hardware recycling initiative and help improve inventory organization
Help create and execute the IT strategy and build effective initiatives that support the company goals * Manage and lead the IT Team by providing clear direction and objectives, support, mentoring ...
Quick apply
Help create and execute the IT strategy and build effective initiatives that support the company goals * Manage and lead the IT Team by providing clear direction and objectives, support, mentoring ...
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing ... Provide end user support to inbound phone requests from end users. * Triage inbound service ...
Quick apply
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing ... Provide end user support to inbound phone requests from end users. * Triage inbound service ...
Lead IT Auditor
Montreal, QC · On-site
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Understand how technology is used to support business line processes. * Identify risks arising from ...
Lead IT Auditor
Montreal, QC · On-site
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Understand how technology is used to support business line processes. * Identify risks arising from ...
Lead IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Your role Understand how technology is used to support business line processes. Identify risks ...
Lead IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Your role Understand how technology is used to support business line processes. Identify risks ...
Lead IT Auditor
Laval, QC · Hybrid
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Understand how technology is used to support business line processes. * Identify risks arising from ...
Lead IT Auditor
Laval, QC · Hybrid
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Understand how technology is used to support business line processes. * Identify risks arising from ...
Lead IT Auditor
Longueuil, QC · Hybrid
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Understand how technology is used to support business line processes. * Identify risks arising from ...
Lead IT Auditor
Longueuil, QC · Hybrid
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Understand how technology is used to support business line processes. * Identify risks arising from ...
Lead IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Understand how technology is used to support business line processes. * Identify risks arising from ...
Lead IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
... while helping to develop your colleagues' knowledge within your area of expertise. Working in ... Understand how technology is used to support business line processes. * Identify risks arising from ...
IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Longueuil, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Longueuil, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Laval, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Laval, QC · Hybrid
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · On-site
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
IT Auditor
Montreal, QC · On-site
Medical
Retirement
In this role, you will report directly to the IT Audit Team Lead and actively contribute to the ... You won't just be ticking boxes-you'll dive into the core IT processes that support a global ...
The IT Architect is responsible for designing, maintaining, and evolving the organization's technology architecture to support business objectives, operational efficiency, cybersecurity, and ...
The IT Architect is responsible for designing, maintaining, and evolving the organization's technology architecture to support business objectives, operational efficiency, cybersecurity, and ...
It Helpdesk Support information
See Quebec salary details
$13.22 - $14.90
3% of jobs
$14.90 - $16.59
11% of jobs
$18.09 is the 25th percentile. Wages below this are outliers.
$16.59 - $18.27
13% of jobs
$18.27 - $19.95
15% of jobs
The median wage is $20.63 / hr.
$19.95 - $21.63
22% of jobs
$21.63 - $23.32
11% of jobs
$23.67 is the 75th percentile. Wages above this are outliers.
$23.32 - $25
6% of jobs
$25 - $26.68
8% of jobs
$26.68 - $28.37
4% of jobs
$28.37 - $30.05
3% of jobs
$30.05 - $31.73
4% of jobs
$13
$21
$31
How much do it helpdesk support jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for it helpdesk support in Quebec is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.00 per hour, depending on experience, location, and employer.
What is an IT helpdesk support?
IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.
What are the key skills and qualifications needed to thrive as an IT helpdesk support?
To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.
What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?
IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.
What is the difference between It Helpdesk Support vs Network Technician?
| Aspect | It Helpdesk Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Helpdesk, office, remote support | Data centers, network infrastructure sites |
| Primary Responsibilities | Troubleshooting user issues, software support | Configuring, maintaining network hardware and infrastructure |
| Industry Usage | IT support, customer service | Networking, telecommunications |
While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.
Is IT Helpdesk Support a good career?
IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.
What qualifications do I need for IT helpdesk support?
IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.
What job categories do people searching It Helpdesk Support jobs in Quebec look for?
The top searched job categories for It Helpdesk Support jobs in Quebec are:
Full-time
Posted 19 days ago
Job description
Lactanet is seeking a strategic and experienced leader to oversee the organization’s information technology operations, application development, digital platforms, business infrastructure, and AI governance. In this role, you will be responsible for ensuring that technology services, applications, data assets, and emerging digital capabilities effectively support Lactanet’s strategic priorities while maintaining the highest standards of security, regulatory compliance and data confidentiality.
Your primary objective will be to provide leadership in technology strategy, risk management, service delivery, IT investments and responsible innovation - including the integration of artificial intelligence solutions. You will lead and develop multidisciplinary teams while collaborating across the organization to ensure the successful delivery of technology initiatives and the realization of measurable business value. Through your leadership, you will contribute to advancing Lactanet’s digital transformation and supporting the organization’s long-term success.
Position Overview
Working conditions
Ideally working from Lactanet’s head office in Sainte-Anne-de-Bellevue, Quebec with the possibility to discuss a remote office location. Occasional after-hours work may be required, consistent with the responsibilities of the position, along with some travel.
How to apply?
Please send your resume and indicate in the subject line the title of the position you are applying for. Submit your application by email to: emploi@lactanet.ca.
Qualifications & Experience
• Minimum 10 years of progressive leadership experience in IT, digital transformation, or a related field.
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Systems or a related field.
• A graduate degree in Business Administration (MBA), Information Technology Management, Digital Transformation or a related discipline would be considered an asset.
• Relevant certifications in project management, cybersecurity, IT governance or technology service management would be considered an asset.
• Proven leadership of business IT operations, technology service delivery and strategic initiatives.
• Proven ability to lead, develop, and engage large, multidisciplinary teams, including employees working across diverse functions and operating in both hybrid and remote work environments.
• Experience managing IT budgets, technology investments and vendor relationships.
• Strong knowledge of Oracle, Microsoft technologies, Linux, AIX and virtualization environments.
• Demonstrated expertise in cybersecurity, technology risk management and data privacy.
• Experience with AI and emerging technologies, including their business applications and governance considerations.
• Bilingual (English and French) with effective communication and stakeholder management skills.
• Demonstrated change management leadership, driving organizational transformation, technology adoption, process improvement and culture change across the enterprise.
• Strong executive judgment, strategic thinking, managerial courage and accountability.
• Ability to balance innovation and digital transformation with operational stability, security and business requirements.
Your primary objective will be to provide leadership in technology strategy, risk management, service delivery, IT investments and responsible innovation - including the integration of artificial intelligence solutions. You will lead and develop multidisciplinary teams while collaborating across the organization to ensure the successful delivery of technology initiatives and the realization of measurable business value. Through your leadership, you will contribute to advancing Lactanet’s digital transformation and supporting the organization’s long-term success.
Position Overview
- Define and execute Lactanet’s IT and digital strategy, ensuring alignment with organizational goals, business priorities and future growth objectives.
- Provide leadership and direction for technology operations, applications, infrastructure, data management and digital transformation initiatives.
- Ensure technology services, systems, and platforms are reliable, secure, scalable and effectively support business operations.
- Identify emerging technologies and opportunities to drive innovation, improve efficiency and create measurable business value.
- Lead cybersecurity, privacy, technology risk management and governance practices to ensure the protection, confidentiality and appropriate use of organizational information assets.
- Oversee application development, maintenance, and technology projects, ensuring effective prioritization, resource allocation and successful delivery.
- Ensure operational resilience through effective service management, business continuity, disaster recovery and continuous improvement practices.
- Provide strategic oversight for AI governance and the responsible adoption of emerging technologies, balancing innovation with security, privacy and compliance requirements.
- Manage IT investments, budgets, technology assets, and vendor relationships to optimize performance, value and alignment with organizational priorities.
- Lead, develop, and support multidisciplinary teams while fostering collaboration, accountability, innovation and a culture of operational excellence across Lactanet
Working conditions
Ideally working from Lactanet’s head office in Sainte-Anne-de-Bellevue, Quebec with the possibility to discuss a remote office location. Occasional after-hours work may be required, consistent with the responsibilities of the position, along with some travel.
How to apply?
Please send your resume and indicate in the subject line the title of the position you are applying for. Submit your application by email to: emploi@lactanet.ca.
Qualifications & Experience
• Minimum 10 years of progressive leadership experience in IT, digital transformation, or a related field.
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Systems or a related field.
• A graduate degree in Business Administration (MBA), Information Technology Management, Digital Transformation or a related discipline would be considered an asset.
• Relevant certifications in project management, cybersecurity, IT governance or technology service management would be considered an asset.
• Proven leadership of business IT operations, technology service delivery and strategic initiatives.
• Proven ability to lead, develop, and engage large, multidisciplinary teams, including employees working across diverse functions and operating in both hybrid and remote work environments.
• Experience managing IT budgets, technology investments and vendor relationships.
• Strong knowledge of Oracle, Microsoft technologies, Linux, AIX and virtualization environments.
• Demonstrated expertise in cybersecurity, technology risk management and data privacy.
• Experience with AI and emerging technologies, including their business applications and governance considerations.
• Bilingual (English and French) with effective communication and stakeholder management skills.
• Demonstrated change management leadership, driving organizational transformation, technology adoption, process improvement and culture change across the enterprise.
• Strong executive judgment, strategic thinking, managerial courage and accountability.
• Ability to balance innovation and digital transformation with operational stability, security and business requirements.